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Citizens Insurance Services
- Insurance
- Huntingburg, IN
About this business
Location details
600 E 6th St, Ste B, Huntingburg, IN, 47542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 3:30 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
If I could rate zero stars I would. We have been dealing with this co. for 2 months over a NO FAULT accident we were in, we were told the money would be sent to us and we'd be all set. My husband spoke with a sarah t***** numerous times, she was EXTREMELY rude and unhelpful. She refused to answer any questions outright, would only dance around what you asked and speaks over you the entire call. Mind you, this is when we were actually able to get her on the phone. He also requested to speak with a manager more than once and e... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. ******* at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Without getting into the specifics (as Hanover is well aware of them), they handled my claim quite inadequately. In fact, when I realized 5 months later it was still "OPEN", I called to see what was going on. They had no records of it aside from seeing the same thing I was on the website, and the Adjustor appeared confused about it generally - its status, what it was about, why it was still "OPEN" - as if he'd not dealt with it since its inception. Now, they are trying to "catch up" on it. Not only that, despite the Commonwe... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will be responding directly to **************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
They are the WORST Insurance Company EVER. They dont call you back, drag their feet, lack faith in settling your claim. They act like the accident their clients caused is your fault. I had to initiate and call them on everything. Would not hear from them for months at a time. Took over two years to finally get a settlement. I went through three different agents, they acted as if they could not do anything. If you get in an accident with someone with Hanover you better just get a lawyer up front and deal with them that way or... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. We are committed protecting our customer's privacy; therefore, we do not respond in a public forum to customer reviews. However, we will review Mr. Garrett's concerns as part of our customer service program. We strive to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Ins... read more
My car key remote was crushed and no longer worked after a car accident. I reported it and was told it would be taken care of by a dealership after the body shop finished with my car. Then when I inquired about it after I was told it would not be taken care of because he did not believe it was damaged in the accident.
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. Unfortunately with the limited information provided in this review, we are unable to identify the claim or policy that is related to Mr. *****' concerns. If Mr. ***** would like to reach out to us directly with more information, including policy or claim numbers, we will be happy to review this matter further. He may reach out to us by sending an email to Complaints@hanover.com Thank you
We switched our homeowners,auto,and supplemental liability to Hanover through agents *********************** in Oak Ridge and have been delighted with their service. Also like the "booklet" of coverage provided by Hanover. *** and Hanover seem to work well together with each making contact as necessary to serve our needs.
Horrible people who will try everything to stop you from making claims. They even discriminate children with disabilities
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to Mr. ******** It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Great company
Worst insurance company I've had the pleasure of dealing with ever. They refuse to acknowledge police reports or take responsibility for the drivers they insure. Would not recommend as an insurance company as a consumer or a driver.
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. ************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Great customer service. They went above and beyond!
Frequently asked questions about Citizens Insurance Services
How is Citizens Insurance Services rated?
Citizens Insurance Services has a 3 star rating with 114 reviews.
When is Citizens Insurance Services open?
Citizens Insurance Services is open now. It will close at 3:30 p.m.
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