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Citizens Insurance Services
- Insurance
- Huntingburg, IN
About this business
Location details
600 E 6th St, Ste B, Huntingburg, IN, 47542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 3:30 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
The worst customer service I ever received. Being a long time customer more than 8 years you don't treat your customer they way Hanover customer service representative Briana treated me. She refused TO CONNECT WITH ME WITH HER SUPERVISOR. At least Be human
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Mr. ****** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank-you, The Hanover Insurance Group
I have house insurance policy with Hanover. August 23, 2019 a water pipe in my basement broke and saturated my 28 year old furnace. The furnace began misfiring and at least one part of the furnace shorted out. A few hours after the pipe burst I had three professionals, one with serv pro, one with Consumers Energy, and my personal furnace professional, **** *** of ********************* all report to me the furnace was significantly damaged by water. Mr. **** *** recommended a replacement of the furnace and sent his report to ... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. **** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Stay away from this company. My roof has obvious roof/wind damage and they are refusing to cover it. I've had two contractors tell me the whole roof is damaged from wind and Hanover's claims adjuster stated only a small number of shingles were damaged and the other damage is from a "manufacturers defect." After several conversations and the adjuster changing his story multiple times, they said out of good faith they would only cover 2 sides of the roof. I sent an email to their "first report" email requesting my claim be mov... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Mr. ******* at the email address provided and are currently working with him to resolve the issues he identified. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover... read more
Horrible customer service. I was a victim of an accident with one of their corporate clients. Can not get a response from anyone and when I do they are rude. It's been 4 days and I am still without a vehicle because mine is not drivable and they have not provided a rental car.
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. ******** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
This is the worst insurance company a person could have. The delays and bad faith offers to settle, plus they don't want to answer time demands when they are supposed to. Offers are low balled and not in accordance with injuries, value of vehicle and precedence for similar claims. Their insureds should look into legal counsel and possibly file Bad Faith lawsuits due to non-protection of contract!
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Mr. ******* at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
I would give it 0 stars if I could. They qoute you at one monthly premium. Then raised it without notice by over $100 then when we cancelled they still charged us the following month. I called 3 times to get my money back but they haven't. One person told us she saw in our account that we were owed that money still and tried to send the refund to us but it wasn't approved by the people who send them out. Then the next person came up with another story. This company steals your money and changes what they say each time you ca... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. George at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
If I could give no stars I would. We had a water damage claim that we filed in May 2018. Our adjuster was Mike Smith. It has been a horrible experience trying to work with him. He low balled the estimate so bad and couldn't be reasoned with even with 2 licensed contractors estimates. We had no choice but to hire a Public Adjuster a few months into the claim process. Thank goodness for the public adjuster, he was able to negotiate enough to actually get the work done. We just received our check yesterday, November 14, 2018. I... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. Cronce. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
worst insurance company ever. drag their feet on claims and no recourse other than a lawyer. i was hit by one of their clients and they even admitted fault and six months later, i still haven't gotten paid or reimbursed for medical claims. apparently you need a lawyer to deal with these people according to historical reviews. what a waste.
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have reached out directly to Chris Gorka at the phone number we have on file for him. Our Claim manager will be happy to review his concerns and assist him upon receiving a return call. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all ... read more
Do not spend your hard earned dollars paying premiums to this company! Only collecting premiums and trying to deny claims at any cost. Have roof damage to my house that their adjuster deemed non-repairable, then they turn around and deny the claim. 95% of my neighbors had storm damage and had their roofs replaced. State Farm, American Family, Liberty Mutual, even Allstate paid their claims, not Hanover. From their perspective it's like my house is on it's own island, storm hit all over but somehow skipped my house. Customer ... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded to Mr. Osovsky and the public adjuster/contractor he hired with regard to their concerns directly. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Frequently asked questions about Citizens Insurance Services
How is Citizens Insurance Services rated?
Citizens Insurance Services has a 3 star rating with 114 reviews.
When is Citizens Insurance Services open?
Citizens Insurance Services is open now. It will close at 3:30 p.m.
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