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Citizens Insurance Services
- Insurance
- Huntingburg, IN
About this business
Auto Home Business Life Health Insurance of all kinds
Location details
600 E 6th St, Ste B, Huntingburg, IN, 47542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 3:30 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
The only insurance company I've used for 19 years! Great company!
Business response:
We appreciate you taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group.
So I have been dealing with an adjuster from **********/Hanover insurance regarding a fire of a residence. The business relationship got weird toward the end of the lengthy, two and a half year, rebuild ****** *** ****** ***********) when I grew tired of listening to the persons personal problems and way too long stories. Anyways, a few weeks ago ******billed me for the board up of the burned residence and I was under the impression the $2200 dollars was paid directly to them from Hanover. I could be wrong and if so no probl... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group
I absolutely trust Hanover with my homeowners policies. Ever since 2005/2006, when they settled my claim for damages due to a wall collapse, I have relied on Hanover for my insurance needs - both in ******** and in *****. I am still amazed at how quickly and without hassle they settled my claim.
Business response:
Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group.
I was involved in accident in which a Hanover client was at fault and dealing with these people has been a headache and a half. Ive been in a similar situation where the other driver was at fault and the way it was handled was a lot smoother and way more professional, customer service was not an issue at all. If Im being honest its more like one of theyre employees then Hanover itself but they haven't been too much help in taking care of my problems with this guy and his unprofessionalism. Im not going to bad mouth Hanover t... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ******************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group
Where theres smoke theres fire. Its amazing how many complaints are extremely identical. Hanover has repeatedly lied to me (when I can Even get a return phone call); they closed my workmans comp case illegally cuz they claim they received nothing from my employer or my doctors (and yet, I have proof that doc/employer sent them info). The fact that these complaints are on the BBB website is more than you need to know about these people and their employees. I cannot wait to see them in court!!!!!!!!!
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ****************** regarding his active and open claim at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group
I have roadside assistance with Hanover and I called for a jump start on 10/15/2023. After identifying myself the representative told me my vehicle wasn't on the policy and rudely refused to give me information about my policy. I conferenced the the other policyholder to tell him to give me the information and schedule my service. I gave the representative the address where I was located and told him to repeat it back to me due to his rude behavior and he confirmed my location. Low and behold when the tow truck companycalled... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have spoken directly with her to discuss her experience. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group
Everything was fine until I was in need. My vehicle was a total loss from flooding. They failed to send me all the proper forms I needed to complete my claim, failed to give me ALL information I needed to move my claim forward. It has been a month and my claim is still pending. They don't answer calls or return emails. A joke of a company.
Good coverage at a fair price. Haven’tmade any claims so I do not know how that end of the business performs.
I haven't put in a claim but but we do review my coverage every year and they don't try to upsell ,we just make sure I will be covered for possible problems
Frequently asked questions about Citizens Insurance Services
How is Citizens Insurance Services rated?
Citizens Insurance Services has a 3 star rating with 114 reviews.
When is Citizens Insurance Services open?
Citizens Insurance Services is closed now. It will open tomorrow at 8:30 a.m.
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