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Chris Wertz - State Farm Insurance Agent
- Financial Services
- Erie, PA
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
113 W 9th St, Erie, PA, 16501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
POOR CUSTOMER SERVICE! We hired a tree cutting service to cut down a tree and the tree landed on our home. We filed the claim the same day 4/5/2021. I, THE CUSTOMER, was the FIRST to make contact with State Farm since no one had followed up on the claim. I have called several times to my adjuster and the person managing the building claim and have received MINIMAL CONTACT. It is now 4/16/2021 that I am writing this review and have only received a phone call from State Farm if I, THE CUSTOMER, has initiated the call. I had to... read more
State Farm hires 3rd party adjusters to do homeowners insurance claims. They deny claims based off of no facts and also ask for evidence that debunks their claims and then refuse to review them. My house has been torn apart from ice damming for over two months and they are continuing to act in bad faith. Stay away from this company, they are not like a good neighbor. I will most likely have to get a lawyer to get the snow removal that my agent told me was covered paid for. The 3rd party adjuster is denying it claiming it isn... read more
Business response:
Providing Insurance and Financial Services Home Office, Bloomington, IL April 22, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: *****To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 14, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 15, 2021, to address his concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will re... read more
VERY POOR Customer Service! Tries to get out of Claims. NO Communication from State Farm! We have to Constantly call them. They Say they don't have the Documentation. Then they "FIND IT" We are SO Frustrated with State Farm!!!!
Business response:
April 12, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number:***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 8, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 8, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1********... read more
My wife and I purchased a home in *******in 2015/2016 timeframe and have been with Fred Hynes - State Farm for all of our insurance needs (multi-vehicle, home owners, etc.) this whole time. In 2018, a bad storm came through and ripped off shingles from a good portion of my roof. We submitted a claim and State Farm replaced our roof. In 2020, we had a downburst storm that snapped mine and multiple neighbors' privacy fences, rendering them useless. We submitted a claim. By the time we received the payout to replace the fence, ... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 08, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 13, 2021, to address his concerns. We have reached a satisfactory resolution. Sincerely, Fire Underwriting Services
Taking advantage of a 96 year old , decorated World War II veteran!! Filed a hail claim on roof damage and they sent a rookie adjuster, who didn't know what she was looking at. My contractor has well over 25 years experience with state farm as an adjuster & supervisor, now in the roofing business. Was there for the inspection. She saw wear and tear, he saw hail damage. Both documented with photos. The claims field office supervisor looked at photos and decided it was wear and tear from a photo!! The claim was paid out for ha... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 5, 2021, to address his concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Claims Department 1-800-State Farm State Farm Fire & Casualty
State Farm is the worst agency! I was with them for more than 5 years.. they will give you a few bucks off but even with a good credit score, good driving record and making payments they mess up on payments and cancel your policy and then jack it up!! Worst company! They have zero loyalty to their customers! ZERO!! The agents say they are helpful but won’t change rates!!! I really think they have a lot to answer to and they raised it after me being loyal and telling agent I got laid off due to Covid and cannot pay more... th... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated April 5, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 8, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented.
Horrible customer service. Do not return calls. Speak to customers in a demeaning way and have young kids reading a script instead of listening to what the customer has to say. Customer service is mot a priority with this company.
Like a bad neighbor State Farm is clearly not there is what State Farm slogan should say. That's evidence from the low claim estimate they are willing to payout which would not cover the full damages to my vehicle. I submitted two claims from 2 different Volkswagen dealerships and in each claim State Farm refuse to cover the full value of the damages to my vehicle. Meaning after I pay my $500 deductible I still have to come out of pocket with an addition $400 just to cover my damages. So what the ****do I have SF insurance f... read more
BUYERS BEWARE DO NOT GO WITH STATE FARM INSURANCE. Mine and my husband's problems with state farm began on April 6th 2019 my ONLY child was killed in a hit and run accident and state farm refused to investigate was told they only go by police report AND they didn't pay out on a FULL COVERAGE policy they only paid for my son's vehicle THEN 5 months after the death of my ONLY child mine and my husband ONLY vehicle was stolen when we filed the claim the claims specialist Jason ****was rude and disrespectful from the beginning, ... read more
Business response:
ALL I WANT IS TO BE LEFT ALONE SO I CAN BEGIN THE GRIEVING PROCESS OF MY ONLY CHILD.
Frequently asked questions about Chris Wertz - State Farm Insurance Agent
How is Chris Wertz - State Farm Insurance Agent rated?
Chris Wertz - State Farm Insurance Agent has a 1.4 star rating with 504 reviews.
When is Chris Wertz - State Farm Insurance Agent open?
Chris Wertz - State Farm Insurance Agent is closed now. It will open tomorrow at 8:00 a.m.
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