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Chris Wertz - State Farm Insurance Agent
- Financial Services
- Erie, PA
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
113 W 9th St, Erie, PA, 16501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Agents completing Rental Dwelling Property Policies without customer notification, and information on rental property not accurate. When speaking to agents at the local office and corporate office, they were very rude, demeaning, and issue not resolved. Cancelled the policy they stated I started, and went with another company. Have a Life Insurance policy with them, that I've had for a while, don't want to cancel because of the length of time I've had it.
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 29, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 29, 2021, to address her concerns. We discussed the complainant’s concerns and explained our position and handling. Sincerely, Southeast Market Fire Underwriting Service 1-800-State Farm (1-800-782-8332) State Farm Fire & Casualty Company
Customer service was 1 out of 10... they dropped me told me sorry and then offered four times the amount for me to start back up. I had two cars sold one and wanted to remove one of the cars off my policy. They did both of them. I didnt get a letter in the mail or anything. I call them to tell them what happen and and all I got was "sorry". They didnt even research to see if what I was saying was conceivable or not. It took me a few months to see as it was direct draft from my account. I had been with them for a long time fo... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated April 27, 2021. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on April 30, 2021 to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Underwriting Department Phone: 1-800-782-8332 State Farm Mutual Automobile Insurance Company
A lady with State Farm insurance hit my vehicle and it was clearly her fault. She even received a ticket for running a green light but I was told by her insurance that they are only going to cover 70% of cost of my car which was around $5000. And that the rental( that I have to pay 30% of) can only be rented for 5 days. It will take 7 days to get the money for my accident from State Farm because they have to send the paperwork via *** and I have to send it back through ***after I sigh. The worst company ever, if you get hit ... read more
This insurance company will do anything to deny claims to protect themselves from paying a dime. They ignore all supporting evidence, police reports and photos. They will do anything to deny fault and refuse to pay.
Business response:
May 4, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Customer Review To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 27, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 4, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, *** ******* Claims Section Manage... read more
Horrible ! I was involved in an accident by someone insured by this company. i was assigned a representative Erandi. The accident was on march 8th and i was given $500 for an initial PICTURE pocket estimate done on a mobile app. My car was brand new and since being hit from behind it jerks. My service rep and I have been trying to contact her and other member on her team and have gotten not a single call back. I was threatened today by *****today saying that my car would be repossessed in the next 24 hours because the rental... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 26, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 26, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely, State Farm Claims – Enterprise SIU 1(800) 782-8332 State Farm Mutual Automobile Insurance Company
Please stay away from this insurance company They will pay a claim in full and you will have to hire an attorney and fight for months. There so many other good companies out there to choice from do not make the mistake I did.. Life lesson learned.....
Horrible customer service and cancels a plan without notification. I have receipts for payments, and my account was never past due. Yet they canceled my insurance two days after the auto withdrawal was to be pulled. I noticed it didn't so I paid online. Even with confirmation and receipts for payments, they canceled my coverage without notice. How is this legal?!
They used to be a good insurance company but over the years have gotten worse and worse. They recently closed my claim and issued me a check for 125 dollars for the loss of car parts stolen from my car including an engine, transmission, air conditioner, and the hood from my car. There is NO WAY that I can replace those items with 125 dollars, I was told that my deductable is 500 dollars, but even if I had the full 625 dollars that would not cover those items. Now I have a shell of a car, and they wont even help me find a hoo... read more
Have been waiting 8 days to hear from someone about a claim. Every time I call I am told I will hear from someone the next day. Do not waste your time and money with State Farm they do not care about their customers.
Frequently asked questions about Chris Wertz - State Farm Insurance Agent
How is Chris Wertz - State Farm Insurance Agent rated?
Chris Wertz - State Farm Insurance Agent has a 1.4 star rating with 504 reviews.
When is Chris Wertz - State Farm Insurance Agent open?
Chris Wertz - State Farm Insurance Agent is closed now. It will open tomorrow at 8:00 a.m.
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