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Chase Bank
- Banks
- Lexington, KY
About this business
Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.
Location details
2590 Richmond Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Please do not do banking with chase. They do not care about their customers. I called to report 3 transactions to the card services through the 1800 number. Since the people that work that sector are from another country they tend to have a thick accent. The person I spoke to had a very heavy accent and I do not think they understood what I was trying to explain. Instead of disputing 3 transactions they disputed only one. I found this out because they put only 1 sum of the money I had disputed. I waited two weeks because it ... read more
Lowered credit limit by 2000 without warning stranding me out of town with two small children.
Business response:
We responded to our customer’s concerns in our letter dated August 19, 2019. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.
I've had several issues over the years and run-ins with incompetent staff. Today I have had enough. Chase, when you have had a customer for years, who deposits checks on a weekly basis, I think you should treat the customer more like a human being and less like an idiot. What happened to customer service? I used an atm to deposit my check, as I do every week. The amount and payer the same, nothing different. However this time, the entire check was held until the following day. This has never happened. I go into the branch an... read more
Business response:
This is in response to the review from ***** *******. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on August 26, 2019. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at **************. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Off... read more
Recently I had an issue where someone accessed my account and took all my money to put on a pre paid visa in my name. Thankfully I got a low balance alert the same day and called the bank. They told me the transfer had already been held because it seemed suspicious. It's now 6 weeks later, I have been through numerous departments, been told to do numerous things, and I'm still waiting. I get paid monthly, as I have explained to them, and I never received my paycheck for July as a result of this. Every time I call customer se... read more
Business response:
We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on September 10, 2019. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Have had Chase Bank for over 5 years. Over the weekend some one I don't know deposited 4 payments into my checking account totaling $200. Then my account was locked. I had to work all weekend so I decided to take care of it on Monday. When I called Monday they said they were closing my account and I could never bank with them again. I went into the local branch to try and resolve the issue. The person's money is still in my account as I never touched it and I have a remaining balance there as well. The bank manager was very ... read more
I have had a long year battling financial hardship due to divorce and custody battle. I was fighting for my kids and tried to do what I could for them. During this time I have opened several new accounts as you can expect given the situation. There was also several months that I was slightly behind again given the situation. I had called Chase to ask for help or financial guidance. They had told me that they can’t help me unless I was behind (which I was caught up at the time just barely). My call wasn’t even documented let ... read more
Business response:
We responded to our customer’s concerns during our call on August 19, 2019. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
My previous customer service experience was disappointing to say the least. I have previously loved this bank and the excellent customer service over the years. Recently, however the customer service has been horrible. The representatives that I have spoken with have been rude and argumentative. They did not try to resolve my issue and didn’t seem to care that it wasn’t resolved. One representative I spoke with wouldn’t even give me information on how to file a complaint. I will be seeking to take my accounts elsewhere.
********This particular incident occurred at the "**** * ****** *** branch" But there indoor ATM machines are identical and are governed by the same Chase policy******** Stay away from the Atm's that are inside the bank! I have had 2 major issues with these machines in the past 12 months. I deposited $1420 cash into one today and it malfunctioned. It did not get credited to my account. The machine spit out a receipt with nothing but a phone number to call in order to file a claim. I spent over 2 hours in the bank speaking to... read more
Tried to transfer money through ***** through the Chase app so I can pay my rent and they locked my account I was instructed to call them through the app, as soon as I called them and verified my information with my Social account number and my name and date of birth they told me sorry sir you have to walk into a bank to verify this and provide two forms of identification. Mind you I am a working individual and I work Monday through Friday 8 to 12 hours a day. I walked into a Chase location and there was a banker standing th... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 1.5 star rating with 285 reviews.
When is Chase Bank open?
Chase Bank is open now. It will close at 6:00 p.m.
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