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Chase Bank
- Banks
- Lexington, KY
About this business
Location details
2590 Richmond Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Chase will hold your money indefinitely if you deposit a check from a company that you never did business with before. **************** is the most unprofessional, unkind and hard to understand since most of them are in a different country.
I gave them a 1 because they dont deserve a 5! They are uncaring! I have been with chase for 4 years and all of a sudden they closed 2 accounts with me and my mom! About a year or 2 years ago, I sent $4,000 to someone who I thought was my husband, and he wasnt! I was scammed by this person who was in *****! Chase did not do anything about it and allowed this person to take it from me! They did not investigate anything about it! I cant believe how horrible and wrong they have done to me and my mom!
Chase has been the holder of my mortgage since 2006. Ive been paying my own real estate taxes for approximately 8 years. I do not escrow my real estate taxes, but do escrow for home owner's insurance. I have never missed or been late with a mortgage payment or a real estate tax payment. I pay my mortgage through direct withdrawal from my checking account. My credit history is stellar. I received an email from Chase on 2/20/22 stating that Chase had performed an escrow review and that my monthly payment would be increasing fr... read more
Chase Bank has truly terrible customer support procedures, specifically on the fraud protection line. Over the last day, I have been on hold or waiting for a callback for over 4 hours, all just to get back into my account after Chase flagged it for a transaction I did in fact make. First issue: - Last night I called ************ at 7:30pm EST and waited for 2 hours on hold. The automated system did not notify me that customer service hours ended at 9pm, so I continued to hold well after the line had gone dead. I was not info... read more
I am a dissatisfied customer I've been with this bank for 14 years and they were unsuccessful to meeting my needs. I deposit a check into the *** the funds did not become available. They now have to issue me a legal check they were unable to provide a reference number there's been inconsistency and loopholes in their story. It went from I will receive the legal check from 2 days to 5 days now we're up to ************************************************************************************** with addressing this matter I am ve... read more
I paid off my Auto Loan, the Bank lost the there are taken from my Bank account and now there are sending me permanent letters it will affect my credit history if I do not provide payment. I faxed to Chase the proof of payment (check and received from Bank Branch) and after 4 calls nothing is solved so far. The support is acting like it is my fault Chase lost the check.Bank branch manager no help, telephone person's no help nice job Chase is providing.You should be ashamed of your poor performance. Of course, running commerc... read more
Been a customer for 17 years and I have one false charge claim and they refused to refund my money. Isn't your bank supposed to be on your side and help you out when there is a false charge? I'm literally defeated.
Company and subsidiaries have been nonresponsive and disinterested in my problem. If BBB cannot resolve it I guess we are headed for court!.
They don't even deserve a 1 star. I have to leave 1 star in order to leave a review. I have been a chase bank customer for at least 4 years now. Never had a problem before. I deposited a payroll check instead of the direct deposit taking place due to our company being bought out by someone else it's a new bank new name. The bank put a 2 week hold on my payroll check and refuse to release any of it. This is unacceptable! I have to survive off my paycheck that's what it's for!! I worked my **** off for that check and to not re... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 1.5 star rating with 288 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open at 9:00 a.m.
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