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Chase Bank
- Banks
- Lexington, KY
About this business
Location details
2590 Richmond Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Last week I spoke to one customer rep over the phone and another person in the fraud department to confirm a transfer of funds from my account to an external. Each call was about 1.5+ hour long partly due to wait times. The person in the fraud department confirmed that everything looked good and that the transfer would be completed by Monday. Here it is on Monday and the money didn't transfer (it's still in my Chase account) despite it saying in my Transfer Schedule that it's supposed to have transferred today. Frustrating. ... read more
I was approved by Chase Auto for an auto loan 7 months ago. For the last 7 months, I have made my monthly payments on time utilizing their website without any issues. Each month when I would login to make the payment I would be asked to verify my identity because the device I was using was not recognized even though it is the same computer I have been using to make my monthly payments for the last 7 months. In order to verify my identity accordingly, my options per Chase were to either be contacted by phone or text with a on... read more
BBB needs a 0 score for these people!!! I purchase a new vehicle and financed through CHASE AUTO. I sold the vehicle through a dealer a few months later. I used their website to get a payoff amount on December 2, 2021. The payoff was guaranteed. The dealership sent a payoff in full on December 7th. I inquired with the dealership each week until on December 28th, I called Chase financial. I spoke with "*****" who informed me that now my payment was late and tried to get me to make a payment even though I told her a payoff had... read more
Well I just needed to skip a couple pymts for Dec and Jan only because Ive been on disability because of surgery on my shoulder I did everything the redemption person told me to do I had a local chase bank fax the paperwork and I returned the paperwork by mail never received a statement for Dec was thinking everything was good to go. Well today I was looking on line to just check all my bills and I see I did not pay decs **** and now Jan pymt is coming due so I called was told never received anything from me so I was told we... read more
Absolutely HORRIBLE to deal with! As a business owner I was using them for the payment portal on our website and setup was **** and the run around from them took over a month to get the payment portal set up. But wait, it gets better... also had continuous issues with trying to process payments in the web portal. They ended up setting up a hosted checkout and an ******* account. I didn't need the hosted checkout account. Think I could get it canceled? Have fun with that. Finally got fed up and tried cancelling Everything wit... read more
Spent an hour on the phone via various Chase phone numbers to secure a code as Chase no longer recognized my computer.While reaching automated account information, I was never given the option of speaking with someone in **************** regardless of trying to do so via all available options. When I called a local Chase Bank in my neighborhood. I received a message that they were busy and I should call back some other time. Lastly, I called the Chase corporate number in ***. After a ten-minute wait, I was finally able to sp... read more
This company relies on scams. They lured me in with the ****** ***** ***** ****, which is actually a pretty good card if you use ****** a lot, then got me to open up a checking account after they said they would give me $225 if I enabled direct deposit which never happened. Now, they reveal they have been charging me 12 dollars a month to keep that account open as I don't have more than $5000 in it. A complete and total sham and should be avoided by anyone who doesn't have time or money to hire a lawyer to read their sign-up... read more
I was at the chase bank on *************************************************. Absolutely the worse way you can treat a human being requesting service. I was coming in to open and business and personal account but wasnt able too.
They refused to return the amount back to my account after I cancelled the order. I emailed them many times with proof of cancellation. They charged me twice. They told me to call the claim department but they have no right. I told them many times that I have a full time job and I works five day per week. I prefer emails only, they didnt respect that.
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 1.5 star rating with 288 reviews.
When is Chase Bank open?
Chase Bank is open now. It will close at 5:00 p.m.
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