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Chase Bank
- Banks
- Lexington, KY
About this business
Location details
2590 Richmond Rd, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I was a customer for over ********************************************************************************** their system that showed it had no social security number. I talked to 12 different people over 2 days and over 2 hours and it never got resolved they just kept passing me to different departments (3 supervisors and security). I even got passed to business customer service even though I told them they were all personal accounts. Finally, I opted to close my 3 cc card accounts leaving one open for the next couple of mo... read more
What does it take to send a wire with Chase?- five tries, four of which were rejected with no reason given or anyone connecting to try to clear the issue - Two hours across 6 phone calls to customer service, fraud detection, ...- Two dropped calls while being transferred from one group to another - Being told three times by customer service, after extensive verification, that a wire would proceed ... only to have it rejected - a secure message through the system to complain about the issue, only to receive an acknowledgement... read more
Chase closed BOTH my Freedom credit cards on April 14th because they didnt like my conduct. Now they stole my bonus points Ive worked hard to earn. They are a dirty company run by a bunch of uneducated employees who dont do anything, and their website doesnt work properly. Their tech support doesnt even know how to fix Chases website. They have no clue about why their upload documents feature in the secure messages page doesnt work. Frankly they did me a favor for closing both my cards, but they stole my bonus points in the ... read more
Worst company to do business with. Poor business ethics, horrible customer service, bad technology.
Horrible customer service. I called about an issue with my leased car being returned late due to moving away from *** to *********** attempted to return the car before the lease was up because I was diagnosed with cancer and was no longer able to work. With my lack of income, I made monthly payments by the due date. Chase leasing refused to help me when I called about breaking the lease and the dealership also refused to help. I expected my daughter to return the car in September 2021 however, she returned the car in January... read more
If I could rate this company 0 stars I would as their credit card benefits are a scam. On January 27, 2022 I filed a trip cancelation claim as part of the benefit of my Chase **************** Card. We received notification that our ********** ******** ****** that was supposed to depart May, 2022 had been canceled. Per the terms of the trip cancelation policy at ************************************************************************************************, we requested reimbursement for our non-refundable **** ******** airf... read more
Since January of this year, Chase Banking has lost 800$ of my money and cannot tell me what happened. Nor do they care. On top of this every time I deposit a check (regardless of how many times Ive deposited checks from the same account) they hold my money hostage for nine days. Ive almost been evicted TWICE due to this practice. When I call to inquire about anything they get upset with me and blame me or others institutions. You can hear it in their voices how much they dont care. They constantly talk over you when youre tr... read more
Chase lost my first auto loan pay-off check and requested I send a second pay-off check. After the check was cashed, it was over 3 weeks before it posted to my account. I was charged interest for the entire time. **************** Manager stated ******************** is short staffed due to the pandemic. Why should the customer be responsible for interest due to the bank's issues? Over 2-months and countless hours with customer service to close account.
FYI - ATM Malfunction - Unseasoned Employees/Delays Recently, I used the Chase **** I deposited a check first, and then I made a cash withdrawal. The cash door never opened. I received my receipt that read, "We can't give cash right now. Please call us at *************." I then went inside the bank and explained to the tellers that I did not receive the cash. The bank teller assured me that that cash withdrawal would be auto reversed to my account. One teller said I should come back to the bank, and they would take care of i... read more
Frequently asked questions about Chase Bank
How is Chase Bank rated?
Chase Bank has a 1.5 star rating with 288 reviews.
When is Chase Bank open?
Chase Bank is closed now. It will open tomorrow at 9:00 a.m.
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