Chase Bank

Nicole N. 

on BBB

4 years ago

Ive been victimized and traumatized by Chase. Ive been a cardholder for many years. Two transactions came into my account from ***** as an error for the additional payment. I requested my money back and it was. However another attempt to take the additional payment came through again and called both ***** and Chase to inform that it was an error on Geicos part and therefore agreed to have Chase return my money and they did. Fast forward a claim is made regarding only the one payment instead of the two that were initially att... read more

andrey 

on BBB

4 years ago

I'm a treasurer for a volunteering nonprofit from *****, ******* that supports a lot of other charities with donations. We had about $6200 in our account. About two weeks ago I got a call from one of their customer reps saying that I needed to come to verify the proof of the lease on our PO box address( a voicemail I listened to prior to coming in). This was an issue caused by Chase improperly setting up the business banking account, when it was opened a month ago. I came to fix the issue on 10/15/2021, and their rep informe... read more

Medhat H 

on BBB

4 years ago

This company mislead me into opening an account saying that if I spend $3000. within 90 days from opening the account they will credit my account with $300. I thought that was a good deal I took that as an advantage. Within around 45 days I spent with them around ******* and when I asked about my credit they said that I have to spend the money with ***** hotels only which was not in the offer. I am closing my account with Chase and all other accounts I have with them. I recommend that every one to check for their deceiving p... read more

Tim F 

on BBB

4 years ago

I tried to transfer money from a checking account i have at a different bank and CHASE put a HOLD on the transaction but when i call them they do not see a hold however in my CHASE APP it says there is a hold on the $200 transaction i have called in and waited almost an hour to be told i was transferred to the wrong department. I called again and now am on hold again after speaking with 3 different people and being told this next group will fix the problem but theres a 50 minute wait 

Jose H 

on BBB

4 years ago

This issue is specific to Chase Auto Loan Finance and is the worst experience I've had with securing a loan. I used Chase's auto searching tool to find a car. The car we liked was sold through an online dealership and appeared on the tool. However, we couldn't select this online dealership on the Auto Finance application. This was issue #1 - we couldn't apply online for an auto loan even though the dealership appeared in their search tool. We ended up going through the dealership and asked to use Chase. We have an account wi... read more

Christian G 

on BBB

4 years ago

Customer service reps are useless, they are slow stupid hang up or take too long everyone I’ve in a while there will be someone who helps but most people hang up on some racism **** cause it’s always been the black people to disconnect, and then we got some people who just can’t do they’re job you be on hold for like hours! 

Ismail 

on BBB

4 years ago

Chase Bank small business left me in the cold. I made an appointment with a ********** area branch and started an account on September 13, 2021. My plan was to switch all my business activities over to this new Chase account, good thing I didnt close my other business accounts. I got a call three weeks after starting the account asking me to come in because they had issues with some scanned documents. I came in the next day and the business banker was busy but the teller took a copy of the document needed. So Im like okay ev... read more

Dillon C 

on BBB

4 years ago

I have been a chase customer for 6 years. The branch locations are nice and service is good inside physical locations. **************** by using the phone system is horrible, they outsource call centers to countries with cheap labor. Yesterday talked to a representative in ***** for a mortgage that did not help at all. Currently Ive been on hold for an hour trying to give them information to open a business account. Service is so bad Im contemplating switching to another bank. Only reason I havent is the hassle of switching ... read more

Kevin T 

on BBB

4 years ago

***************** chase put a check on hold for three hundred dollars. I was told it would go through by the next morning. The next day it was still on hold. I had to sit on hold for an hour and twenty minutes for their hold department. The phone got disconnected. My local branch doesn't even answer the phones. I called back and was told I would have to hold for the hold department. The worst bank I have ever dealt with.