Cedar Pointe Apartments

Erica M 

on BBB

a year ago

They are allowing infestations of bed bugs in their communities 

JENNI M 

on BBB

a year ago

1) They unlawfully entered my apartment without my consent (office manager/maintenance worker/3rd party entity doing apartment checks) while I was home in my t-shirt and underwear - I had to yell at the maintenance worker to get out of my apartment in order for him to get out. When I saw him around the ground he would smirk as if it were funny. I called the leasing office to speak with the assistant manager - never received call back. Called Corporate Greystar- left numerous messages, no call back. 2) Worker/Employee from Gr... read more

Ann Marie D 

on BBB

a year ago

I resided in a Greystar property from 2020-2021, and I was a responsible tenant that maintained a clean apartment and paid rent on time. Ahead of moving out, I requested a walk through with property staff in writing and never received a response. Since I thought the unit was in good shape, I didn't press any further and moved out. After moving out, I received a bill from Greystar for "damages" to the unit. When I requested documentation, they sent me photos which reflected normal wear and tear (for example, small scuffs on t... read more

Nikki C 

on BBB

a year ago

Novel Atherton’s tag line should be “best lip-service by the most incompetent staff you’ll ever meet”. This joke of a complex is just that; a joke. You’ll end up paying a big LUX price for a mediocre, at BEST, experience. The only thing arguably worth the steep price tag is the location. Novel Atherton and Grey Star has to be by far the most unethical company I’ve ever seen. I moved out of my original apartment a year ago and STILL haven’t received my security deposit back. Efforts made to rectify the situation continuously ... read more

Nadeige E 

on BBB

a year ago

It has been roughly 4 months I was asked to issue a roughly 2k holding deposit for an application. I did not move my daughter into the apartment and they still have yet to reimburse me my money! No one answers calls nor responds to voicemails at this establishment. I want my money back! This is a scam to rip hard working citizens off! Do not apply to these apartments! 

Sophia B 

on BBB

a year ago

Management of our complex (city gate apartment in Denver) by grey star has been atrocious. We have lost thousands of dollars at this point to stollen packages, car break-ins, towings that don’t meet state compliance laws with unclear parking signage, and pet medical and hotel bills from the month we were without AC last year in June-July. Additionally, when we moved into the apartment building, our apartment was not ready and was still in active construction. There was dust everywhere, lights taped up, and bits of ceiling al... read more

Bervin W 

on BBB

a year ago

Good day to all it may concern, I am a resident at Avant and my vehicle was towed without notice or reason. I came home to find my vehicle missing, only to learn that the manager of the complex had it towed yet he never notified me of an issue or concern regarding my vehicle. There was no email, no sticker placed on the car, no letter on my door and he had it towed away. It was very stressful and time consuming to track down my vehicle after a hard day of work. I had to take the next day off to reclaim my vehicle which cost ... read more

Se O 

on BBB

a year ago

To be such a large corporation, this company is terribly unresponsive to those who make the company what it is... I had multiple negative experiences which drove me away from the apartment community only to be left with a hefty charge of $2700 upon leaving ***********, **********, ******** (mismanagement drove me away at the time frame I left). I paid my rent each month from October, 2020 to February, 2023, forking over $70,000 in rent to them during this time. Unfortunately, I experienced theft of electronic devices, smokin... read more

Diamon T 

on BBB

a year ago

I cannot stress this enough: do not even consider moving into this apartment complex. Our experience here has been an absolute nightmare. From the moment we moved in, we were plagued by constant leaks from the upstairs neighbor's shower and toilet. The situation was so bad that whenever they showered, our apartment resembled a disaster zone. Our floors would become soaked, making it impossible to have anyone over without feeling embarrassed and frustrated.The maintenance team's attempts to address the issue were utterly futi... read more