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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disappointing Service Department at Conley Buick GMC I purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service department has been nothing short of a nightmare. Trying to get someone from the service department to answer the phone or schedule an appointment is nearly impossible. On one occasion, I was broken down on the side of the road and couldn't get through to them. I had to take my vehicle to another dealer (Sunset), where it sat for o... read more
I went to look at a vehicle and have video of the walk through of it showing significant damage to the vehicle. I was told it hadnt been in an accident, just driven very hard by the grandfathers grandchildren (so clean carfax) but all the damage would be fixed with that knowledge and was given a sales price and updates on the vehicles progress. Today the car is showing listed at a substantially higher price with a clean history on the vehicle. This is just wrong on so many levels. Someone will buy that car without a true his... read more
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to be transparent, which is why we offer the ******report for all our vehicles. We have no way of altering the facts on the *** *** report We'd like to address your concerns directly and ensure that accurate information is provided. Please contact us at your earliest convenience.
** **** ** *********************** *** * **** ** ****** **** ********* regarding service for my vehicle rendered on May 15, 2024. Ever since I purchased my 2022 GMC Sierra AT4I have been receiving excellent service UNTIL NOW.. ***** the service representative has been excellent in her dealings with me but today was out of her control. I went in at 9 am and decided to wait but nothing for most of the day until 2pm. I was under the impression that my vehicle was going to be worked on right away and in the middle of working on ... read more
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit at Casa Buick GMC. We strive to provide prompt and efficient service to all our customers, and we regret that we fell short of your expectations on this occasion.We appreciate your feedback regarding the delays and lack of communication during your visit. Rest assured, we are addressing these issues internally to ensure that similar situations do not occur in the future. *****, your service representative, has always... read more
Went there for a GM part recall, told me it took 2wks- 2mo to get part in. after they completed work order to show I didnt owe anything, Will, service manager contacted me and said itll be $349 + tax and labor for additional parts. I said no thank you, picked up my vehicle, took it to another dealership. After dropping my vehicle off to another dealership, it was fixed the very next day with no additional out of pocket expense. Zero owed.
Promptly attended to upon doors opening ******* change was done quickly. No hassles of any sort..very pleased each time Ive taken my vehicle in for service.
Business response:
Thank you for the 5 star review about our service department! We appreciate your business!
Went there for my last free oil change with purchase of vehicle. They forgot to put the oil cap back tight and the oil leaked out everywhere destroying my engine.
The worst experience ever.Pre ordered the 2022 ultimate Denali w super cruise and its been just h*** My truck had been in the service **** for atleast 4 times twice w a service break issue where my speed is reduced and have no breaks.Not reliable at all. No one can give a straight answer on whats going on they just give me the vehicle back w no follow up.And to get an answer from the service **** forget about it, you wont reach them or return your calls.My truck came out w dents. Message the service **** *** who helped me an... read more
Business response:
I'm sorry to hear about your experience with the 2022 Denali. We strive to provide reliable and professional service, and it's clear we fell short in your case. Please know that we take your feedback seriously and are committed to resolving these issues to the best of our abilities. Please feel free to reach out to us directly at ********************** with more details like who you have been working with, so we can work towards a resolution together. Your satisfaction is important to us, and we appreciate your patience as w... read more
I purchase a car in 2021 from Crown I went to trade my car in for and Envision at this same dealership you know they didn't want my car I was turn down . I found out that my car was over price in 2021 of $10,000. During the time that the world was in so much sorrow in the lost of family members and friends in time of COVID. This has stress me out to know people would do this to a customers. Wow so unbelievable
******* was amazing ?? keeping me informed, promote her ASAP. Extremely knowledgeable and courteous.
Business response:
Thank you so much for your 5 star review! We appreciate your business!
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.4 star rating with 3,872 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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