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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
We went in on May 24th to trade in my 2019 **C Denali ********************** to buy another **********************. It was the worst experience weve ever had with a car dealer. We had our eyes set on a red 2024 Sierra **C. We filled out the paperwork on the red ********************** and we never took possession of it. Additionally, we did not receive any paperwork that we completed for the first transaction for the red **********************. After a couple of weeks we find out that the motor in that ********************** ... read more
Business response:
We sincerely apologize for the experience you had with Casa Buick GMC. This is not the level of service we strive to provide, and we are sorry for the frustration and inconvenience this has caused you. Your feedback is very important to us and helps us improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
This dealership attempted to sell me an imported vehicle from Canada. The dealership advertised and represented the vehicle still had the original manufacturer warranty. This is false and misleading as the original warranty is only valid in Canada, not the United States. Buyer beware!
I got my truck back in a quick time and everything was done as requested. The service staff have always been helpful
Business response:
Thank you for your fantastic 5-star review! We're delighted to hear that you received your truck back quickly and that everything was done as requested. Our service staff takes great pride in being helpful and efficient, and it's wonderful to know that this has been your experience.
Amazing service. ****** got me the vehicle I wanted and I couldnt be happier
Business response:
Thank you so much for the fantastic feedback and 5 star review! We are happy to hear that ****** was able to assist you in finding the vehicle you wanted!
Service was fantastic. Our car was ready in no time. Much appreciated
Business response:
Thank you for your fantastic 5 star review! We appreciate your feedback!
Disappointing Service Department at Conley Buick GMC I purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service department has been nothing short of a nightmare. Trying to get someone from the service department to answer the phone or schedule an appointment is nearly impossible. On one occasion, I was broken down on the side of the road and couldn't get through to them. I had to take my vehicle to another dealer (Sunset), where it sat for o... read more
Disappointing Service Department at Conley Buick GMC I purchased a new GMC 2500HD Denali from Conley Buick GMC in Bradenton, FL, back in 2022. While the sales department was fantastic, the service department has been nothing short of a nightmare. Trying to get someone from the service department to answer the phone or schedule an appointment is nearly impossible. On one occasion, I was broken down on the side of the road and couldn't get through to them. I had to take my vehicle to another dealer (Sunset), where it sat for o... read more
I went to look at a vehicle and have video of the walk through of it showing significant damage to the vehicle. I was told it hadnt been in an accident, just driven very hard by the grandfathers grandchildren (so clean carfax) but all the damage would be fixed with that knowledge and was given a sales price and updates on the vehicles progress. Today the car is showing listed at a substantially higher price with a clean history on the vehicle. This is just wrong on so many levels. Someone will buy that car without a true his... read more
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to be transparent, which is why we offer the ******report for all our vehicles. We have no way of altering the facts on the *** *** report We'd like to address your concerns directly and ensure that accurate information is provided. Please contact us at your earliest convenience.
** **** ** *********************** *** * **** ** ****** **** ********* regarding service for my vehicle rendered on May 15, 2024. Ever since I purchased my 2022 GMC Sierra AT4I have been receiving excellent service UNTIL NOW.. ***** the service representative has been excellent in her dealings with me but today was out of her control. I went in at 9 am and decided to wait but nothing for most of the day until 2pm. I was under the impression that my vehicle was going to be worked on right away and in the middle of working on ... read more
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit at Casa Buick GMC. We strive to provide prompt and efficient service to all our customers, and we regret that we fell short of your expectations on this occasion.We appreciate your feedback regarding the delays and lack of communication during your visit. Rest assured, we are addressing these issues internally to ensure that similar situations do not occur in the future. *****, your service representative, has always... read more
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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