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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Went there for a GM part recall, told me it took 2wks- 2mo to get part in. after they completed work order to show I didnt owe anything, Will, service manager contacted me and said itll be $349 + tax and labor for additional parts. I said no thank you, picked up my vehicle, took it to another dealership. After dropping my vehicle off to another dealership, it was fixed the very next day with no additional out of pocket expense. Zero owed.
Promptly attended to upon doors opening ******* change was done quickly. No hassles of any sort..very pleased each time Ive taken my vehicle in for service.
Business response:
Thank you for the 5 star review about our service department! We appreciate your business!
Went there for my last free oil change with purchase of vehicle. They forgot to put the oil cap back tight and the oil leaked out everywhere destroying my engine.
The worst experience ever.Pre ordered the 2022 ultimate Denali w super cruise and its been just h*** My truck had been in the service **** for atleast 4 times twice w a service break issue where my speed is reduced and have no breaks.Not reliable at all. No one can give a straight answer on whats going on they just give me the vehicle back w no follow up.And to get an answer from the service **** forget about it, you wont reach them or return your calls.My truck came out w dents. Message the service **** *** who helped me an... read more
Business response:
I'm sorry to hear about your experience with the 2022 Denali. We strive to provide reliable and professional service, and it's clear we fell short in your case. Please know that we take your feedback seriously and are committed to resolving these issues to the best of our abilities. Please feel free to reach out to us directly at ********************** with more details like who you have been working with, so we can work towards a resolution together. Your satisfaction is important to us, and we appreciate your patience as w... read more
I purchase a car in 2021 from Crown I went to trade my car in for and Envision at this same dealership you know they didn't want my car I was turn down . I found out that my car was over price in 2021 of $10,000. During the time that the world was in so much sorrow in the lost of family members and friends in time of COVID. This has stress me out to know people would do this to a customers. Wow so unbelievable
******* was amazing ?? keeping me informed, promote her ASAP. Extremely knowledgeable and courteous.
Business response:
Thank you so much for your 5 star review! We appreciate your business!
I looked up a certified pre owned car on the internet and found one listed at Burns Hyundai. I showed up without an appointment and was greeted courteously immediately by a salesman who was very polite and happy to help. After that the used car manager took over and we couldn't come to terms on a fair deal as his job was to try to make feel like I didn't have a clue as to the value of my vehicle. The vehicle I came to see was presented to me in absolutely filthy condition and the manager was only interested in trying to tell... read more
I paid cash for a vechicle from Casa Buick GMC in *******, **. They sold me a vechicle without a title and the vechicle did not pass State Inspection. Then the vechicle had electrical issues. That was never addressed by the Dealership. While driving on the Interstate the brakes went out on me while I was driving. Which could have caused detrimental damages to the vechicle, myself and others. I requested to speak with the General Manager over a period of 3 weeks and the General Manager refused to speak with me. When requestin... read more
Business response:
We sincerely apologize for the challenges you've faced with your recent vehicle purchase from Casa Buick GMC in *******, **. Your experience is certainly not reflective of the standards we aim to uphold. Please reach out to us at ********************** with more details so that we can address your concerns. We genuinely value your feedback. Once again, we apologize for the inconvenience you've experienced and appreciate your willingness to work with us to resolve these issues.
Amazing service. ***** is the absolute best person to work with. Painless and precise! Happy to own a GMC.
Business response:
Thank you so much for the 5 star review! We are beyond happy to hear that ***** was able to assist you and make your visit painless and precise. Thank you for choosing Casa Buick GMC!
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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