This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I looked up a certified pre owned car on the internet and found one listed at Burns Hyundai. I showed up without an appointment and was greeted courteously immediately by a salesman who was very polite and happy to help. After that the used car manager took over and we couldn't come to terms on a fair deal as his job was to try to make feel like I didn't have a clue as to the value of my vehicle. The vehicle I came to see was presented to me in absolutely filthy condition and the manager was only interested in trying to tell... read more
I paid cash for a vechicle from Casa Buick GMC in *******, **. They sold me a vechicle without a title and the vechicle did not pass State Inspection. Then the vechicle had electrical issues. That was never addressed by the Dealership. While driving on the Interstate the brakes went out on me while I was driving. Which could have caused detrimental damages to the vechicle, myself and others. I requested to speak with the General Manager over a period of 3 weeks and the General Manager refused to speak with me. When requestin... read more
Business response:
We sincerely apologize for the challenges you've faced with your recent vehicle purchase from Casa Buick GMC in *******, **. Your experience is certainly not reflective of the standards we aim to uphold. Please reach out to us at ********************** with more details so that we can address your concerns. We genuinely value your feedback. Once again, we apologize for the inconvenience you've experienced and appreciate your willingness to work with us to resolve these issues.
Amazing service. ***** is the absolute best person to work with. Painless and precise! Happy to own a GMC.
Business response:
Thank you so much for the 5 star review! We are beyond happy to hear that ***** was able to assist you and make your visit painless and precise. Thank you for choosing Casa Buick GMC!
Took my brand new car in for its first oil change and while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would be taken care of by *************************. After a week and no word from anyone we called. Amazingly enough a loaner vehicle is now ready for pick up the next day. We show up - no loaner is ready. They searched through 5 cars and tried to give us one with no gas. Oh it gets better......after a week they call to say my car ... read more
We purchase a lot of automobiles - three in the last two months for example, and we've had a very good rapport with the salespersons at the various dealerships from which we purchase our cars. We purchased a new ***** Bolt from Mark Christopher Auto Center the other night (Feb. 22, ****). First, the good news: The salesperson, ***, was very nice, helpful, and easy to work with. We were almost finished with the deal, and then some man whose name is ****, I believe, comes and sits at the table with us. It became immediately cl... read more
Absolutely the worst dealership I have ever experienced. From the owner, Chris C***** who's a disgrace, down the line of all his people who made errors and failed me (and I have major proof) have made my buying experience from Conley Buick GMC a nightmare that cost me thousands. His employees admitted to their mistakes and Chris still continues to blow me off. If I could leave a zero star rating I would. Conley Buick GMC has the worst customer service and have been cought in a bunch of lies and I have documents to prove it. ... read more
This business is the worst place to go to for buying cars and getting your car serviced! They are scammers. There rude and scam people out of money and they mess up peoples cars.
2 months ago I made an appointment with Henderson GMC but still waited 5 hours for an oil change (10 minutes), transmission flush (1 hour), and a new serpentine belt. Also was told the price would be $346.23 and when I went to pay it came out to $850.26. No one said anything about the price change OR that there were issues with the service. I posted a review on ****** only to get a call from the service advisor Juanita saying that the quote I signed for the service was only for the price of labor and did not include parts. T... read more
2 months ago I made an appointment with Henderson GMC but still waited 5 hours for an oil change (10 minutes), transmission flush (1 hour), and a new serpentine belt. Also was told the price would be $346.23 and when I went to pay it came out to $850.26. No one said anything about the price change OR that there were issues with the service. I posted a review on ****** only to get a call from the service advisor Juanita saying that the quote I signed for the service was only for the price of labor and did not include parts. T... read more
Business response:
Thank you for bringing this to our attention. We will look into this. It was not our intention to mislead you. The price quotes include labor only and not parts. I will follow up with you with our findings.
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.4 star rating with 3,880 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com