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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
On February 6 I spent $1309 on new tires for my 2021 gmc ****** truck that only had ***** miles on it. I bought the truck off the lot in November 2020. Around February 1st my tire sensor lighted up and showed my right front tire was at 12 PSI. I aired up my tire 3 times and still showed my tire was low. I went to ****** Tire to fix this issue and rotate my tires also. The technician immediately saw that the 2 right side tires had been switched out and that both right side tires were cracking. The technician said that the tir... read more
Business response:
Thank you for reaching out and sharing your concerns regarding your tires. We understand how frustrating this situation must be, and we appreciate your loyalty to GMC vehicles.We want to assure you that Casa Buick GMC does not sell new vehicles with used or defective tires. All our new vehicles come equipped with factory-installed tires provided by the manufacturer. However, we take your concerns seriously and would be happy to review any documentation or inspection reports regarding your tires to better understand what may ... read more
This place sold me a vehicle. The experience was good, it's that service ***** Horrible from the start. The first contact resulted in my car being held for 30 days with me having to foot the bill for a rental. Mind you I was having my center console charging port changed. I had to nearly threaten them to release my car, and please note the charger still did not work. I went back on three other occasions to lean the charger they were putting in was not compatible. The one that is only worked for 6 months costing me well over ... read more
My wife and I recently bought a vehicle from Jimmy Smith dealership for our 16 year old daughter. We were told it had a coolant leak and that it needed repairs. We agreed, bought the vehicle, and had it repaired at jimmy Smiths service department. Brought it home and found that coolant was still leaking. My wife called this morning and was told that the coolant leak was fixed and that there was nothing else they could do. Its obviously not repaired and I dont like how my wife was treated. Weve bought 4 vehicles from your dea... read more
Business response:
Good morning!I have reviewed the complaint and would like to respond with the following. This vehicle was sold with an 'as-is/safety' inspection meaning the dealership had already inspected it and found the issues at hand but would not be performing the total repair bill found by the service department. We completed the safety portion of the used vehicle inspection. The customer was fully aware of the issues of the vheicle when they purchased and opted to fix the collant leak and pay for the repair themselves. Our service de... read more
My wife and I recently bought a vehicle from Jimmy Smith dealership for our 16 year old daughter. We were told it had a coolant leak and that it needed repairs. We agreed, bought the vehicle, and had it repaired at jimmy Smiths service department. Brought it home and found that coolant was still leaking. My wife called this morning and was told that the coolant leak was fixed and that there was nothing else they could do. Its obviously not repaired and I dont like how my wife was treated. Weve bought 4 vehicles from your dea... read more
Bad management & they pat up a new tire & sent me on twice...they act like they don't like some people. with lest than 2k miles on it.
0 stars Hello. I have had problems with Burdick Chevrolet in drivers village in Cicero NY ever since I purchased my vehicle in 2018. It's a 2018 Chevrolet traverse LT AWD. I bought this true because I wanted to feel safe in my vehicle for myself and my children. I have kept up on maintenance all throughout the years. My truck is still in good condition. I owe 7500 left on my loan and It only has 71,000 miles on it... but Chevy says just come down and let me sell you a new car and "maybe" they can pay off some of my loan or a... read more
I made an appt online, expecting that the job would be completed. I brought in my car at 10am on Saturday, Dec 14th. I was told to definitely bring it in on Saturday because Sunday they dont have the staffing to repair vehicles and it sits till the weekdays. I was promised they would have the diagnostic test completed within a few hours and ***** ***** would get the car checked in & give me a call when they had more information. I was sent a link with a written estimate. Oddly, the paper had been signed (NOT by me) and scann... read more
reserve a date for repair recall my ******** online on the official website. the girl called me back the next day and said that on the day I want they do not do recalls, she also said that this spare part is not in stock and she will order the spare part, then she'll call me back when the spare part arrives to schedule an appointment. a month later, I tried to call them several times, they redirected me and put me on endless hold without an answer. and so on for several days in a row. then I went to see them in person to fin... read more
I went to purchase a 2025 GMC Yukon AT4 that they had on the showroom floor. Upon walking around the vehicle, I noticed a paint defect, scuff marks, and one rear sensor had been pushed in. This is a brand new SUV, mind you, so upon them taking delivery they should have made sure these issues were taken care of! I gave them the opportunity to fix it, and I was supposed to pick up the vehicle on Wednesday. Well, Wednesday turned into Thursday which turned into Friday! When I did a walk around the vehicle, it looked worse than ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your visit and the concerns with the condition of the 2025 GMC Yukon AT4. This does not reflect the high standards we strive to maintain at Casa Buick GMC.We take quality and customer satisfaction very seriously, and we deeply regret that we fell short in ensuring the vehicle met your expectations and that our communication regarding the repairs caused additional frustration. Your feedback regarding quality control is ... read more
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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