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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I made an appt online, expecting that the job would be completed. I brought in my car at 10am on Saturday, Dec 14th. I was told to definitely bring it in on Saturday because Sunday they dont have the staffing to repair vehicles and it sits till the weekdays. I was promised they would have the diagnostic test completed within a few hours and ***** ***** would get the car checked in & give me a call when they had more information. I was sent a link with a written estimate. Oddly, the paper had been signed (NOT by me) and scann... read more
reserve a date for repair recall my ******** online on the official website. the girl called me back the next day and said that on the day I want they do not do recalls, she also said that this spare part is not in stock and she will order the spare part, then she'll call me back when the spare part arrives to schedule an appointment. a month later, I tried to call them several times, they redirected me and put me on endless hold without an answer. and so on for several days in a row. then I went to see them in person to fin... read more
I went to purchase a 2025 GMC Yukon AT4 that they had on the showroom floor. Upon walking around the vehicle, I noticed a paint defect, scuff marks, and one rear sensor had been pushed in. This is a brand new SUV, mind you, so upon them taking delivery they should have made sure these issues were taken care of! I gave them the opportunity to fix it, and I was supposed to pick up the vehicle on Wednesday. Well, Wednesday turned into Thursday which turned into Friday! When I did a walk around the vehicle, it looked worse than ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your visit and the concerns with the condition of the 2025 GMC Yukon AT4. This does not reflect the high standards we strive to maintain at Casa Buick GMC.We take quality and customer satisfaction very seriously, and we deeply regret that we fell short in ensuring the vehicle met your expectations and that our communication regarding the repairs caused additional frustration. Your feedback regarding quality control is ... read more
BUYERS BEWARE Unorganized. Deceitful business practices. Dishonest. Lack of business ethics. 6 weeks after my purchase was completed I was told there was an issue on their end. The issue- ineffective communication by the team at Dave Arbogast’s GMC. When you deal with 4+ team members, miscommunications are bound to happen. I should’ve known better than to expect them to communicate with each other effectively. I would never recommend a purchase from this dealer. They are rude and do not follow through on what they say th... read more
This car buying experience ranks right up there with one of the worst I've had in all of my car buying experiences. I had my own financing but was pressured to run my credit in order to "verify my identity." I eventually agreed for a SOFT pull on my credit to verify my identity and I made it very clear that is all I agreed to. I checked my app and Mark ********************** had actually pulled a HARD inquiry. I was livid.I told the salesperson that I was very unhappy and I refused to work with him anymore because that was V... read more
It is just appalling and ridiculous that your service advisor (*****) would tell me the dishonest true about contacting the warranty company that i have on my vehicle(2016 ***** Silverado High-country) a vehicle that i purchase both from (Landers Buick Southaven) 2023. My first experience with(******* ******) the service department was 7/31/24 when i had me vehicle towed there because my front right tire had came off and had the control arm, axle, hub bearing, tie rod. you can see the rest on my invoice(551862)My issue with ... read more
Business response:
We reached out to his warranty company for approval on driver side and warranty company denied the claim due to a leveling kit that the customer has installed, so the *** reached out to the fidelity *** for assistance on getting the claim approved and he had no luck getting the claim overturned.
It is just appalling and ridiculous that your service advisor (*****) would tell me the dishonest true about contacting the warranty company that i have on my vehicle(2016 ***** Silverado High-country) a vehicle that i purchase both from (Landers Buick Southaven) 2023. My first experience with(******* ******) the service department was 7/31/24 when i had me vehicle towed there because my front right tire had came off and had the control arm, axle, hub bearing, tie rod. you can see the rest on my invoice(551862)My issue with ... read more
Brought my car in for service was having some troubles with the Power Sterling, the car stalling and the auto crankingeverything was explained in full details like 5 times to the Rep *** ******** due to me freaking out because previous mechanic messed up the fuse box due to him changing the engine harness cable at first before taking it to the ***** .I am 100% certain I explained everything (ESPECIALLY THE CAR HAVING ISSUES WITH THE **** START/OFF CRANKING WHICH WAS THE FIRST PROBLEM EVER ) also advising that I had bought an... read more
Business response:
I have pulled the ** that the customer signs with the concerns they listed. We addressed the customers concern that were listed and signed off to look at. This vehicle was previously being repaired by another person or shop. The wiring the other shop or person installed was pinned in the wrong locations on multiple modules and the steering gear and installed improperly. For the customer concern listed on this repair order for the vehicle stalling after shifting to park we addressed and repaired that concern. When the custome... read more
Went an paid $3,000 to have my vehicle repaired, had the engine light and the seatbelt light on, had an oil leak, they didn't want to make the repair until that was fixed, got it fixed, engine light , still amcame on, went back, now they say it's the brake line, went in with no brake line issue, also was told not gonna fix nothing until brakeline is ressolved, got that resolved and engine light still is on, made an appointment to take it back, they did I diagnostic which I still have to pay for, now it's brake and rotors tha... read more
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.4 star rating with 3,880 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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