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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
BUYERS BEWARE Unorganized. Deceitful business practices. Dishonest. Lack of business ethics. 6 weeks after my purchase was completed I was told there was an issue on their end. The issue- ineffective communication by the team at Dave Arbogast’s GMC. When you deal with 4+ team members, miscommunications are bound to happen. I should’ve known better than to expect them to communicate with each other effectively. I would never recommend a purchase from this dealer. They are rude and do not follow through on what they say th... read more
This car buying experience ranks right up there with one of the worst I've had in all of my car buying experiences. I had my own financing but was pressured to run my credit in order to "verify my identity." I eventually agreed for a SOFT pull on my credit to verify my identity and I made it very clear that is all I agreed to. I checked my app and Mark ********************** had actually pulled a HARD inquiry. I was livid.I told the salesperson that I was very unhappy and I refused to work with him anymore because that was V... read more
It is just appalling and ridiculous that your service advisor (*****) would tell me the dishonest true about contacting the warranty company that i have on my vehicle(2016 ***** Silverado High-country) a vehicle that i purchase both from (Landers Buick Southaven) 2023. My first experience with(******* ******) the service department was 7/31/24 when i had me vehicle towed there because my front right tire had came off and had the control arm, axle, hub bearing, tie rod. you can see the rest on my invoice(551862)My issue with ... read more
Business response:
We reached out to his warranty company for approval on driver side and warranty company denied the claim due to a leveling kit that the customer has installed, so the *** reached out to the fidelity *** for assistance on getting the claim approved and he had no luck getting the claim overturned.
It is just appalling and ridiculous that your service advisor (*****) would tell me the dishonest true about contacting the warranty company that i have on my vehicle(2016 ***** Silverado High-country) a vehicle that i purchase both from (Landers Buick Southaven) 2023. My first experience with(******* ******) the service department was 7/31/24 when i had me vehicle towed there because my front right tire had came off and had the control arm, axle, hub bearing, tie rod. you can see the rest on my invoice(551862)My issue with ... read more
Brought my car in for service was having some troubles with the Power Sterling, the car stalling and the auto crankingeverything was explained in full details like 5 times to the Rep *** ******** due to me freaking out because previous mechanic messed up the fuse box due to him changing the engine harness cable at first before taking it to the ***** .I am 100% certain I explained everything (ESPECIALLY THE CAR HAVING ISSUES WITH THE **** START/OFF CRANKING WHICH WAS THE FIRST PROBLEM EVER ) also advising that I had bought an... read more
Business response:
I have pulled the ** that the customer signs with the concerns they listed. We addressed the customers concern that were listed and signed off to look at. This vehicle was previously being repaired by another person or shop. The wiring the other shop or person installed was pinned in the wrong locations on multiple modules and the steering gear and installed improperly. For the customer concern listed on this repair order for the vehicle stalling after shifting to park we addressed and repaired that concern. When the custome... read more
Went an paid $3,000 to have my vehicle repaired, had the engine light and the seatbelt light on, had an oil leak, they didn't want to make the repair until that was fixed, got it fixed, engine light , still amcame on, went back, now they say it's the brake line, went in with no brake line issue, also was told not gonna fix nothing until brakeline is ressolved, got that resolved and engine light still is on, made an appointment to take it back, they did I diagnostic which I still have to pay for, now it's brake and rotors tha... read more
I called this dealership regarding a ***** ********* *****lease for $289, but had to be a current lessee. They have a recorded conversation between me and someone named Marcuss (whom I noticed is mentioned in other BBB complaints) who assured me I don't need to be a current lessee, but my credit will qualify me for this lease. I also made sure there were qualifying vehicles in stock. I made an appointment for 5pm to meet with his manager Adam. We drove the 1/2 hour and were told Adam wasn't even working and had us meet with ... read more
My wife and I were looking for a car for my Granddaughter, simply put her first. After several searches, we located a ****** Murano at **** **** Buick. We decided to go look at this car. Once we arrived, we found ****** to be in extremely poor condition vs what **** **** posted in the pictures. The handles were literally falling off the car. It was simply a ploy tactic to attract you in. After deciding to leave we were shown more cars in better shape. We selected to test drive a not second, but third car. Why, because the se... read more
Well where should I start I always knew it was a bad idea to purchase a vehicle out of state. Your choice of choosing to take the vehicle or not based on the investment of time and mileage via the trip is a tough one to swallow The vehicle was gorgeous and that was why we took the risk Upon arrival we did a walk around everything looked good that I could see at first glance, it was raining so hard to see We left to return our rental car and I noticed that all the vinyl wrapping that they blacked out on the vehicle with was a... read more
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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