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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Specialties: Casa Buick GMC El Paso is proud to service the El Paso, Fort Bliss, Cloudcroft, and El Paso County area. We sell new GMC and Buick cars, trucks, and SUVs. Casa Buick GMC also sells used cars, so visit us today and learn why we are the "Home of the Nice Guys!"
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
3rd time I take in to Casa Buick and had over heating car issues. I was charged initially for a busted house at $125 that then became a $2,000 new radiator repair. Less than one day driving it and it on the side of the road over heating and antifreeze all over the engine. Terrible work by Casa Buick. I’ll be by on Monday to once again speak with the Shop Manager. Not sure what story I will get from them on what went wrong.
Business response:
We apologize for the inconvenience you have experienced with your vehicle and that we do not have loaner vehicles available to you during this hard time. We always want to make every experience for each of our customers a great one but it’s clear that this was not the case for you. We would like to communicate further on the details of your experience and see if we can help clear things up and go over any possible options. If you could please reach out to our Service Manager at ************so that he can work towards a resol... read more
NOT satisfied with the Service Department. Purchased 3 vehicles from Casa GMC, with outstanding sales support. As for the first service on one of my vehicles, Service Rep said they need the vehicle for a week.....Really??? No loaner vehicle, No lets get the Oil changed then relook at the other issues??? No nothing....leave it for week....or nothing. This is impossible. I purchased multiple warranties on all 3 vehicles....kind of useless if you lose your vehicle for a week. This system is Broke. Highly Dissatisfied!!! *******... read more
Business response:
We sincerely regret that your experience with our Service Department did not meet your expectations and that your experience was completely inconvenient. We value your business and appreciate you being a part of the Casa family very much and we want to do all we can to make sure that you are taken care of. We regret that loaner vehicles are not available, as we wish this was an option as well. We definitely want to address this issue with you and do all we can to retain your faith in our services. Please contact our Service ... read more
Recently purchased a 2021 GMC AT4 and had a great experience from my salesman, ****** ***** all the way to the financing portion. Ran into an issue on my used vehicle ********* ******* **** *****and ****** happily helped and kept me updated on issues. Over all ?????????? experience for me.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
Casa Buick GMC is always friendly and thorough with their work and recommendations. Service is always done as quickly as possible based on volume of clients. They have never failed to give excellent service and accurate estimates. The prices for all services are fair and the work is always completed as promised with timely updates on progress. I drive over 200 miles to have all my vehicles serviced by Casa.
Business response:
Thank you for taking the time to share your positive experience with Casa Buick GMC. It's great to hear that you have consistently received friendly and thorough service with accurate estimates and fair prices. We're glad to know that they have always kept you informed of the progress of your vehicle's service and have completed the work as promised. We appreciate your loyalty and trust in their services so much that you're willing to drive over 200 miles to have your vehicles serviced by them. We'll make sure to pass along ... read more
Fast and friendly service overall, *****was very helpful and courteous.
Business response:
Thank you so much for taking the time to review us and highlight one of our employees. We appreciate your business! Have a great day!
*****, my service advisor at Casa Buick, is absolutely one of the best at what he do. My Envision battery quite working a r I had the vehicle told to the service shop and gave the tow truck driver his name. As soon as he received my vehicle he sent me a text letting me know it was there and they were running diagnostic test and find out the problem, he called me once he knew what was wrong with my vehicle. I have my vehicle back and it is operating fine. Thanks ***** for paying attention detail and keeping me informed on pro... read more
Business response:
Thank you for the awesome feedback and we are glad we were able to exceed your expectations! Customer service is most important to us here at Casa and are glad to hear that our staff took great care of you, and got your vehicle fixed quickly while communicating well with you! We appreciate your business and are always here when you need us! We also look forward to your next visit! Thank you again!
I went in for a routine oil change. ***** ****** my service advisor and her manager took care of me. Exceeded expectation. Great service and are mindful of our time. True customer service. Great job Casa Buck GMC Team!!!
Business response:
Thank you so much for taking the time to leave us a positive review. We are thrilled to hear that you had a great experience with our dealership and that ***** ******and her manager provided you with excellent service. We will be sure to pass along your compliments to them and the rest of our team. At Casa Buck GMC, we strive to exceed our customers' expectations and provide them with the highest level of service possible. It's great to hear that we were able to meet your needs and that we were mindful of your time. Thank yo... read more
I went to Casa Buick to buy 2 cars and before signing I asked the finance manager **** about my interest on both of my vehicles and he mentioned I got approved for the same interest rate. At the moment of refinance my cars, the that finance my loan told me I got a 11% interest. When we were signing he didnt let us see the documents thag we were signing since he had “more people waiting” He was rude and wouldnt explain what I was signing.
Business response:
We apologize for the inconvenience you experienced during your recent visit to Casa Buick. We take customer feedback seriously, and we are disappointed to hear about the issues you faced with the finance manager, ****. We understand that you had concerns regarding the interest rates on both of your vehicles. We strive to provide transparent and accurate information to our customers, and it is unacceptable that you were not given proper explanations or allowed to review the documents before signing. We apologize for any confu... read more
Fantastic Customer Service by ******* ********. She is very good on notifying the customer of repair updates and when the vehicle is done. Also, the mechanics do a super job in keeping my vehicle in top operating condition and always do safety checks for each visit. Well done!
Business response:
Thank you very much for taking the time to leave us such great feedback on our Team! We are glad to hear that *******was able to exceed your expectations and kept you in loop with the progress of your vehicle and our Mechanics keep it in top condition! We appreciate you being part of our Casa family and are always here when you need us! Have a great day and thanks again!
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.4 star rating with 3,549 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is closed now. It will open at 9:00 a.m.
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