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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great customer service experience. They listened to our needs and weren't pushy.
Business response:
Thank you for your business and glad your experience with us was a great one! We appreciate you and thank you for the kind comments!
Just got a 2021 Ram Laramie April 2023, although my agent did her best to help address the issues of the truck it is one of the biggest mistake in my life. I should have smiled and declined the offer. Currently getting an oil change and tire rotation and was informed that my tires are bad. Pretty soon will have to come out of pocket. Also, received several notifications that my truck needs inspection, turned in for software issues, and smells like a sewer hole when I turn on the AC. I'm buckling up for a horrible ride.
Business response:
Thank you for sharing your feedback regarding your recent purchase of a 2021 Ram Laramie. We sincerely apologize for any inconvenience or disappointment you've experienced with your truck. We understand that these issues have caused frustration, and we want to assure you that we take customer satisfaction seriously. At Casa Buick GMC, we strive to deliver exceptional quality and reliability with every vehicle we sell. We deeply regret that your experience has fallen short of your expectations. Rest assured, we will work dili... read more
Excellent service department! Kudos to ****, who solved our problems efficiently and effectively, on 2 different occasions.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
Horrible. They have you sign a waiver so they don't care if they mess your car up more. Scratches left on my trunk. Wire harness left incorrectly installed on passenger window which caused it to get stuck. ****** ** ********** ***** ****** *** **.
Business response:
We apologize for the terrible experience you have described with our store. We always want to make every experience for each of our customers a great and regret that this is not the case for you. I’d like to see if we can communicate further on the details of your experience and see if we can help clear things up and go over any possible options to make things right. If you could please reach out to our Management Team at ************, we’d love to see what we can do to help. In the meantime, we thank you for the opportunity... read more
3rd time I take in to Casa Buick and had over heating car issues. I was charged initially for a busted house at $125 that then became a $2,000 new radiator repair. Less than one day driving it and it on the side of the road over heating and antifreeze all over the engine. Terrible work by Casa Buick. I’ll be by on Monday to once again speak with the Shop Manager. Not sure what story I will get from them on what went wrong.
Business response:
We apologize for the inconvenience you have experienced with your vehicle and that we do not have loaner vehicles available to you during this hard time. We always want to make every experience for each of our customers a great one but it’s clear that this was not the case for you. We would like to communicate further on the details of your experience and see if we can help clear things up and go over any possible options. If you could please reach out to our Service Manager at ************so that he can work towards a resol... read more
NOT satisfied with the Service Department. Purchased 3 vehicles from Casa GMC, with outstanding sales support. As for the first service on one of my vehicles, Service Rep said they need the vehicle for a week.....Really??? No loaner vehicle, No lets get the Oil changed then relook at the other issues??? No nothing....leave it for week....or nothing. This is impossible. I purchased multiple warranties on all 3 vehicles....kind of useless if you lose your vehicle for a week. This system is Broke. Highly Dissatisfied!!! *******... read more
Business response:
We sincerely regret that your experience with our Service Department did not meet your expectations and that your experience was completely inconvenient. We value your business and appreciate you being a part of the Casa family very much and we want to do all we can to make sure that you are taken care of. We regret that loaner vehicles are not available, as we wish this was an option as well. We definitely want to address this issue with you and do all we can to retain your faith in our services. Please contact our Service ... read more
Recently purchased a 2021 GMC AT4 and had a great experience from my salesman, ****** ***** all the way to the financing portion. Ran into an issue on my used vehicle ********* ******* **** *****and ****** happily helped and kept me updated on issues. Over all ?????????? experience for me.
Business response:
Thank you for the kind comments about our Casa team and glad we were able to exceed your expectations! We are always here when you need us and appreciate you being part of our Casa Family! Have a great day!
Casa Buick GMC is always friendly and thorough with their work and recommendations. Service is always done as quickly as possible based on volume of clients. They have never failed to give excellent service and accurate estimates. The prices for all services are fair and the work is always completed as promised with timely updates on progress. I drive over 200 miles to have all my vehicles serviced by Casa.
Business response:
Thank you for taking the time to share your positive experience with Casa Buick GMC. It's great to hear that you have consistently received friendly and thorough service with accurate estimates and fair prices. We're glad to know that they have always kept you informed of the progress of your vehicle's service and have completed the work as promised. We appreciate your loyalty and trust in their services so much that you're willing to drive over 200 miles to have your vehicles serviced by them. We'll make sure to pass along ... read more
Fast and friendly service overall, *****was very helpful and courteous.
Business response:
Thank you so much for taking the time to review us and highlight one of our employees. We appreciate your business! Have a great day!
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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