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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This dealership had my vehicle for 45 days. The advisers were impossible to reach by phone and never bothered to give updates. The only way to get updates was to hope for the best and catch them on the phone, or otherwise you were driving there and having to talk to them in person. On one of the trips, I had to pleasure of dealing with the "manager" and he was a disgusting joke. He was chomping away on a mouthful of peanuts while trying to give me an update on my vehicle. Once my part finally arrived it sat in the shop for o... read more
Regrettably, my experience with Mark ********************** *********** particularly their ***************** was disheartening. Entrusted my vehicle on mid December, only receiving it back two weeks later, the prolonged fix time was unacceptable. Working with advisor ***** was challenging due to his lack of responsivenesshe seldom answered calls, was slow in returning messages, and provided sparse updates. Moreover, the exorbitant price for the service amplified my dissatisfaction. Their overall customer service fell short, ... read more
The price to have a repair is outrageous, that being said the service is great! Thank you ***** in the service department and the customer service with the shuttle.
Business response:
Thank you so much for taking the time to leave a 5-star review! We truly appreciate your feedback. We're delighted to hear that you had a positive experience with our service, and we'll be sure to pass on your compliments to ***** in the service department. Providing excellent customer service is our top priority, and we're glad to know that our shuttle service also met your expectations. We understand that the cost of repairs may be a concern, and we appreciate your honest feedback about the pricing. We continually strive t... read more
I have leased and purchased 3 vehicles with this dealership. I recently had car trouble in late November 2023. My car was towed to the dealership. I was text that my battery was bad and asked if I wanted to replace it. I agreed, additionally I also agreed to an oil change and the change of filters. I was quoted a text of a little over $475 for the total service, however, when I arrived to retrieve my vehicle, the cost was $749.83. The technician stated that he was sorry for the misquote, yet I was not provided a refund, nor ... read more
Very professional customer service at the service department and sales department
Business response:
Thank you for your review! We are happy to hear that you were pleased with our team at Casa Buick GMC!
Dealer kept car for 129 days for transmission module. 4 Months and spent 8,000.00 enterprise rental car. Vehicle was returned with. check engine light on and a Chassy. module error code. Consumer spent out of pocket. during this mess over 3,000.00 ... Expert advised. model was never changed. based on confidential intel - Dealer GM notified without any concern. Vehicle was on Findley property during the time extended warrant in affect. Dealer claims i picked up unrepaired car after warranty expired. dealer appears to have ope... read more
Business response:
We do not have a record of this customer, unless it was under another name.
Overall great experience! Super happy with our beautiful truck. Will definitely recommend to family and friends. Looking forward for another purchase in the future.
1st service. In and out in less than an hour, with an appointment. Great stuff
Business response:
Thank you for the 5 star review! We are happy to hear that your visit with our service department was quick and satisfactory! Thank you for allowing us to serve you!
I took my car here numerous times for the same issue while it was still under warranty and my car still has yet to be fixed. Now my car needs a new transmission and my warranty has expired. This is so unfair and frustrating that this dealership can do customer like this.
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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