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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Specialties: Casa Buick GMC El Paso is proud to service the El Paso, Fort Bliss, Cloudcroft, and El Paso County area. We sell new GMC and Buick cars, trucks, and SUVs. Casa Buick GMC also sells used cars, so visit us today and learn why we are the "Home of the Nice Guys!"
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Service was fantastic. Our car was ready in no time. Much appreciated
Business response:
Thank you for your fantastic 5 star review! We appreciate your feedback!
I went to look at a vehicle and have video of the walk through of it showing significant damage to the vehicle. I was told it hadnt been in an accident, just driven very hard by the grandfathers grandchildren (so clean carfax) but all the damage would be fixed with that knowledge and was given a sales price and updates on the vehicles progress. Today the car is showing listed at a substantially higher price with a clean history on the vehicle. This is just wrong on so many levels. Someone will buy that car without a true his... read more
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to be transparent, which is why we offer the ******report for all our vehicles. We have no way of altering the facts on the *** *** report We'd like to address your concerns directly and ensure that accurate information is provided. Please contact us at your earliest convenience.
** **** ** *********************** *** * **** ** ****** **** ********* regarding service for my vehicle rendered on May 15, 2024. Ever since I purchased my 2022 GMC Sierra AT4I have been receiving excellent service UNTIL NOW.. ***** the service representative has been excellent in her dealings with me but today was out of her control. I went in at 9 am and decided to wait but nothing for most of the day until 2pm. I was under the impression that my vehicle was going to be worked on right away and in the middle of working on ... read more
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit at Casa Buick GMC. We strive to provide prompt and efficient service to all our customers, and we regret that we fell short of your expectations on this occasion.We appreciate your feedback regarding the delays and lack of communication during your visit. Rest assured, we are addressing these issues internally to ensure that similar situations do not occur in the future. *****, your service representative, has always... read more
Promptly attended to upon doors opening ******* change was done quickly. No hassles of any sort..very pleased each time Ive taken my vehicle in for service.
Business response:
Thank you for the 5 star review about our service department! We appreciate your business!
The worst experience ever.Pre ordered the 2022 ultimate Denali w super cruise and its been just h*** My truck had been in the service **** for atleast 4 times twice w a service break issue where my speed is reduced and have no breaks.Not reliable at all. No one can give a straight answer on whats going on they just give me the vehicle back w no follow up.And to get an answer from the service **** forget about it, you wont reach them or return your calls.My truck came out w dents. Message the service **** *** who helped me an... read more
Business response:
I'm sorry to hear about your experience with the 2022 Denali. We strive to provide reliable and professional service, and it's clear we fell short in your case. Please know that we take your feedback seriously and are committed to resolving these issues to the best of our abilities. Please feel free to reach out to us directly at ********************** with more details like who you have been working with, so we can work towards a resolution together. Your satisfaction is important to us, and we appreciate your patience as w... read more
******* was amazing ?? keeping me informed, promote her ASAP. Extremely knowledgeable and courteous.
Business response:
Thank you so much for your 5 star review! We appreciate your business!
I paid cash for a vechicle from Casa Buick GMC in *******, **. They sold me a vechicle without a title and the vechicle did not pass State Inspection. Then the vechicle had electrical issues. That was never addressed by the Dealership. While driving on the Interstate the brakes went out on me while I was driving. Which could have caused detrimental damages to the vechicle, myself and others. I requested to speak with the General Manager over a period of 3 weeks and the General Manager refused to speak with me. When requestin... read more
Business response:
We sincerely apologize for the challenges you've faced with your recent vehicle purchase from Casa Buick GMC in *******, **. Your experience is certainly not reflective of the standards we aim to uphold. Please reach out to us at ********************** with more details so that we can address your concerns. We genuinely value your feedback. Once again, we apologize for the inconvenience you've experienced and appreciate your willingness to work with us to resolve these issues.
Amazing service. ***** is the absolute best person to work with. Painless and precise! Happy to own a GMC.
Business response:
Thank you so much for the 5 star review! We are beyond happy to hear that ***** was able to assist you and make your visit painless and precise. Thank you for choosing Casa Buick GMC!
******** had the vehicle I was looking for and the sales associate, ********************* made my buying experience a breeze. Excellent customer service and they got it done right the first time. Thank you **** and ********!
Business response:
Thank you for the 5 star review! We are happy to hear that our sales associate was able to assist you were looking for. We appreciate your business! We are always here for all your vehicle needs. Thank you!
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.4 star rating with 3,557 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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