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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I went to purchase a 2025 GMC Yukon AT4 that they had on the showroom floor. Upon walking around the vehicle, I noticed a paint defect, scuff marks, and one rear sensor had been pushed in. This is a brand new SUV, mind you, so upon them taking delivery they should have made sure these issues were taken care of! I gave them the opportunity to fix it, and I was supposed to pick up the vehicle on Wednesday. Well, Wednesday turned into Thursday which turned into Friday! When I did a walk around the vehicle, it looked worse than ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your visit and the concerns with the condition of the 2025 GMC Yukon AT4. This does not reflect the high standards we strive to maintain at Casa Buick GMC.We take quality and customer satisfaction very seriously, and we deeply regret that we fell short in ensuring the vehicle met your expectations and that our communication regarding the repairs caused additional frustration. Your feedback regarding quality control is ... read more
We went in on May 24th to trade in my 2019 **C Denali ********************** to buy another **********************. It was the worst experience weve ever had with a car dealer. We had our eyes set on a red 2024 Sierra **C. We filled out the paperwork on the red ********************** and we never took possession of it. Additionally, we did not receive any paperwork that we completed for the first transaction for the red **********************. After a couple of weeks we find out that the motor in that ********************** ... read more
Business response:
We sincerely apologize for the experience you had with Casa Buick GMC. This is not the level of service we strive to provide, and we are sorry for the frustration and inconvenience this has caused you. Your feedback is very important to us and helps us improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
I got my truck back in a quick time and everything was done as requested. The service staff have always been helpful
Business response:
Thank you for your fantastic 5-star review! We're delighted to hear that you received your truck back quickly and that everything was done as requested. Our service staff takes great pride in being helpful and efficient, and it's wonderful to know that this has been your experience.
Amazing service. ****** got me the vehicle I wanted and I couldnt be happier
Business response:
Thank you so much for the fantastic feedback and 5 star review! We are happy to hear that ****** was able to assist you in finding the vehicle you wanted!
Service was fantastic. Our car was ready in no time. Much appreciated
Business response:
Thank you for your fantastic 5 star review! We appreciate your feedback!
I went to look at a vehicle and have video of the walk through of it showing significant damage to the vehicle. I was told it hadnt been in an accident, just driven very hard by the grandfathers grandchildren (so clean carfax) but all the damage would be fixed with that knowledge and was given a sales price and updates on the vehicles progress. Today the car is showing listed at a substantially higher price with a clean history on the vehicle. This is just wrong on so many levels. Someone will buy that car without a true his... read more
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to be transparent, which is why we offer the ******report for all our vehicles. We have no way of altering the facts on the *** *** report We'd like to address your concerns directly and ensure that accurate information is provided. Please contact us at your earliest convenience.
** **** ** *********************** *** * **** ** ****** **** ********* regarding service for my vehicle rendered on May 15, 2024. Ever since I purchased my 2022 GMC Sierra AT4I have been receiving excellent service UNTIL NOW.. ***** the service representative has been excellent in her dealings with me but today was out of her control. I went in at 9 am and decided to wait but nothing for most of the day until 2pm. I was under the impression that my vehicle was going to be worked on right away and in the middle of working on ... read more
Business response:
We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit at Casa Buick GMC. We strive to provide prompt and efficient service to all our customers, and we regret that we fell short of your expectations on this occasion.We appreciate your feedback regarding the delays and lack of communication during your visit. Rest assured, we are addressing these issues internally to ensure that similar situations do not occur in the future. *****, your service representative, has always... read more
Promptly attended to upon doors opening ******* change was done quickly. No hassles of any sort..very pleased each time Ive taken my vehicle in for service.
Business response:
Thank you for the 5 star review about our service department! We appreciate your business!
The worst experience ever.Pre ordered the 2022 ultimate Denali w super cruise and its been just h*** My truck had been in the service **** for atleast 4 times twice w a service break issue where my speed is reduced and have no breaks.Not reliable at all. No one can give a straight answer on whats going on they just give me the vehicle back w no follow up.And to get an answer from the service **** forget about it, you wont reach them or return your calls.My truck came out w dents. Message the service **** *** who helped me an... read more
Business response:
I'm sorry to hear about your experience with the 2022 Denali. We strive to provide reliable and professional service, and it's clear we fell short in your case. Please know that we take your feedback seriously and are committed to resolving these issues to the best of our abilities. Please feel free to reach out to us directly at ********************** with more details like who you have been working with, so we can work towards a resolution together. Your satisfaction is important to us, and we appreciate your patience as w... read more
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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