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Brook Hill
- Apartments
- Westmont, IL
About this business
Conveniently located minutes from Midwestern University, multiple shopping areas and a long list of fine restaurants. You'll love calling our apartments in Westmont, home.
Location details
201 W Oakley Dr NW, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter Living here has been okay for the past 3 years now. I would say great, but management has changed 3 times since I’ve been here. The rules change by the day.
Business response:
Tilisha, we are encouraged by the fact that your past three years living in our community have been pleasant overall. We acknowledge your concerns regarding the changes made to our team and community policy and will redouble our efforts to serve you and all our residents with transparency and better communication. We hope to connect on this matter further so we may work to serve you better. When you have a moment, please do not hesitate to email us at arriveoakbrookheights@trinity-pm.com.
Verified Renter I like the place. it is clean and the staff are awesome. The new grills will be great to be use during summer. The events are cool I like it a lot so far.
Business response:
Dayana, thank you so much for sharing your appreciation for our well-kept grounds, superior service, and desirable amenities! We are thrilled to learn that you have been thoroughly enjoying yourself, so if there is anything else we may assist you with, please do not hesitate to contact our office.
Verified Renter Been here 5 months and loving it. Great location and amenities. Occasionally communication with staff isn’t the best but nothing terrible. Recommend living here.
Business response:
Emily, thank you for the recommendation! We are pleased to hear that your past five months have gone well, and we appreciate your feedback about our team's communication. If there is anything we may do for you, please do not hesitate to call or email us.
Verified Renter It's been great. This will be our 2nd year living here and literally have no complaints about it. The place is great and the neighborhood is really quiet. The ideal place to live.
Business response:
Andres, we appreciate your kind words regarding your experience in our community. It means a lot knowing you are so satisfied with your experience. Thank you, and have a fantastic day!
Verified Renter Nice people very quiet. Besides, we can’t use charcoal grills anymore. We have to use their barbecue grills big disappointment but I guess. We have to do it ???????
Business response:
Eareca, we are sorry to hear you are disappointed with our new grill policy. The happiness and well-being of our residents are our top priorities, and we encourage you to call or email us if you have any questions about the policy. Thank you.
Verified Renter Not a fan of the paid parking. There have been 2 vacant spots in front of our building ever since the program started. So now we have even less parking spaces. Nobody wants to pay an extra 50$ per month for just one space.
Business response:
Chandler, thank you for sharing your concerns about our parking. We design our policies with our residents' convenience in mind, and we're disappointed to hear that parking has been difficult for you. Please get in touch with us at arriveoakbrookheights@trinity-pm.com so we may learn more.
Verified Renter Very nice place to live. Quiet neighborhood. Great office team. Very sociable. Been here for many year and still like my neighborhood. Just needs little more repairs.
Business response:
It is lovely to receive your five stars as a long-time resident. We are glad to hear our quiet atmosphere and friendly team have contributed to an enjoyable home life!
Verified Renter Highly dedicated and professional Complex very clean and calm Highly secure place for family. Maintenance on top of they game Emergency service 24/24.
Business response:
Mawunakpon, we are grateful for your outstanding review of our community. We work hard to provide our residents with an exceptional living environment, and it feels good to know we are succeeding. Thank you.
Stay Away Stay away. I have never had to leave this kind of review before, but feel compelled to because the management company is unresponsive. They have an insect problem that they refuse to take care of. Little holes where insects have chewed through the baseboards and poorly sealed boards make it impossible to keep bugs out. A few months ago I had RAW SEWAGE from the building flood my entryway because apparently the piping is just that bad. Cabinets and doors are installed poorly and are constantly falling off hinges and... read more
Business response:
Thank you for your time. We pride ourselves on providing our residents with a fantastic living experience and are sorry to read your review. Unfortunately, your feedback about pest control, community upkeep, and our team does not reflect our high standards. We would like to connect with you directly when you have a moment. At your convenience, please email us at arriveoakbrookheights@trinity-pm.com. We look forward to speaking with you.
Frequently asked questions about Brook Hill
How is Brook Hill rated?
Brook Hill has a 3.6 star rating with 446 reviews.
When is Brook Hill open?
Brook Hill is open now. It will close at 5:00 p.m.
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