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Brook Hill
- Apartments
- Westmont, IL
About this business
Location details
201 W Oakley Dr NW, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter Love the new renovations keeping the community more engaged outdoors. Fixing issues asap! The new streetlight added really makes a difference at night.
Business response:
Vasav, we take the needs of our residents seriously, as we understand the importance of feeling supported in your home. It is pleasant to learn that you are satisfied with our recent renovations and prompt maintenance service!
Verified Renter Nice area-units are decent, but I think over priced. A lot of the cabinets and drawers are on the cheaper side. Front staff is always friendly and helpful.
Business response:
Jillian, thank you for saying that our team is friendly and helpful. We appreciate your feedback about the quality and price of our apartment homes, and we welcome the chance to discuss this with you further. Please email us at arriveoakbrookheights@trinity-pm.com.
Verified Renter Very quiet. Easy to park. Pool is also kept very nice and is also pretty quiet and relaxed. I like it here. Maintenance is on point if you have a problem. The grounds are kept up nicely.
Business response:
Carrie, we are so glad you appreciate the tranquility of our community, the ease of parking, and the well-maintained pool area. It is wonderful to know you find our grounds and maintenance services top-notch, and we will be sure to share your compliments with our team. We aim to provide a peaceful and comfortable environment for all our residents and are proud to have earned your 5-star review.
Verified Renter Apartment complex is kept clean and looking nice. Plenty of parking available, I have never had an issue finding parking. Maintenance responds to work orders right away. Rooms are a good size and closets are big.
Business response:
Erika, it is fantastic to hear that our spacious apartment homes, clean atmosphere, and convenient parking have all contributed to a great experience in our community. Thank you for the positive and detailed review. We will be sure to let the maintenance team know they are doing an outstanding job.
Verified Renter This place is just ok. Not the worst but not the best. High rent for old buildings that need new windows, flooring and appliances. Outside has been 'renovated' to look more attractive but it is all cosmetic. Be prepared for high electric bills. Staff is selectively responsive. Maintenance is hit or miss depending who they assign to the job. Relatively quiet and safe, does get noisy in summer at the pool when people bring speakers. Trash area overflows every weekend and trash bags are left everywhere. Also lot... read more
Business response:
Patricia, we are happy you feel comfortable living in our community and have taken advantage of our pool during the summer. We want to assure you that our goal is the same as yours - a clean, well-maintained environment for all to enjoy. We will share your feedback about our trash services with the team for extra attention, and we encourage you to email us at arriveoakbrookheights@trinity-pm.com if you have any lingering concerns. Thank you.
Verified Renter The community itself and my neighbors are great! The apartments, maintenance experiences, up keep of the porches and building itself, are not worth the money.
Business response:
Monique, while we are encouraged to hear that you are content with your neighbors and the community as a whole, we are sorry to hear you feel the value of our homes does not match our pricing. We would be pleased to discuss this matter with you more in-depth so we may understand your personal experiences and work to provide you with more peace of mind moving forward. Please feel free to contact us directly if you wish to connect.
Verified Renter Been living here for 8 months now and enjoying it. Great amenities and haven’t had any issues with the unit or staff. Occasionally getting deliveries people get confused and can’t find the unit but that’s my only complaint. Nice complex.
Business response:
Emily, thank you so much for reviewing our superior amenities and service! It has been an absolute pleasure to provide you with a lovely home in a gorgeous complex. If you need any help with these deliveries, feel free to get in touch with our office so we can see what else can be done to improve navigation throughout our grounds.
Verified Renter We love it here because it's so well taken care of and looks great from the outside with all the flowers etc. And the inside is just as pretty with the hardwood floors and everything painted nicely and good carpet. We love to invite friends over and we brag about the trash pickup and all the other amenities that we have here.
Business response:
Lia, thank you for sharing your affection for our community. It makes us happy to hear that you brag about our community to your friends, as we strive to provide an outstanding living experience for our residents. We are grateful to have you here.
Verified Renter We love living here at Arrive! The pool is fantastic in the summer, and the new grill patio is spacious and comfortable! The office staff are helpful & friendly.
Business response:
Kaitlyn, your comfort and satisfaction are incredibly important to us, so it is delightful to hear that you are happy in your home during the summer months due to our pool area and new grill patio! We work hard to ensure that our residents are well taken care of, so it is also lovely to know that our team has been hospitable and helpful toward you, and we look forward to continuing to provide this level of service. We are thrilled to know that you love your home and are excited for your continued residency!
Frequently asked questions about Brook Hill
How is Brook Hill rated?
Brook Hill has a 3.6 star rating with 455 reviews.
When is Brook Hill open?
Brook Hill is closed now. It will open tomorrow at 8:30 a.m.
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