Brick Lane Property Management

Kimberly M 

on BBB

2 years ago

Upon move in, a document is created with damages and repair requests with details and pictures. Weeks will go by and when you follow up on submitted repair they explain they don't accept them submitted that way. Instead you will go through the clunky, archaic portal and resubmit all the information you previously submitted AGAIN and attach the pictures AGAIN, but this time ONE BY ONE. Note the fun really begins as you watch your requests being cancelled and a text message requesting that in the future the melds are not to be... read more

Laquinta B 

on BBB

2 years ago

Zero stars! They stole my security deposit and will not return it do not trust this company. 

JAZMIN M 

on BBB

2 years ago

From the previous reviews, I see that HomeRiver Group has been bad for both tenants and owners. I was a prospective tenant who wanted to lease with government assistance (section 8).Single mother soon to be college graduate first time being approved for any type of government assistance (using as a stepping stone because I will have many job offers after college. I was told that in order to find out if they accept section 8, I would have to apply and pay the $65 application fee. That was already a red flag because you should... read more

Myriah J 

on BBB

2 years ago

We left the property in immaculate condition and they deducted from our deposit items that were not even on the check out inspection list like electrical box and water meter was dirty. Those items were not even on check in list. They also deducted for patch and paint we never put anything on the walls. 

Andrew M 

on BBB

2 years ago

Horrific experience so far, we pre-paid our rent and full deposit, including prorated for a future month and they still billed the full amount for the prorated month. Of course their online system won't accept anything but a full months payment. There is zero communication from the company, we have called, sent messages, and emailed and numerous people and have not heard from them in weeks and are still awaiting getting the keys (which are almost two weeks late.) We haven't had a chance to walk through in person as we rented... read more

Linda F 

on BBB

2 years ago

Terrible ! ******** has not been looking out for the whole community just phase one. Some of what I personally have witnessed is surely not company policy. 

Vinny H 

on BBB

2 years ago

If you could rate Zero stars I would. This company is the worst. They even gave out my personal information to Vendors for work orders unauthorized. My Home was unoccupied for over 6 months in a high demand area. I live out of the country so it took me some time to realize how awful they were. They even tried to charge me a fee of $600 for leaving them as my Property Management Company. There were several other issues as well. Good luck to anyone who has to deal with them! 

Bill W 

on BBB

2 years ago

HomeRiver Group ,is beyond awful for tenants. Not satisfied taking their cut from landlords, they pile fees onto renters that don't have resources to fight back. They make you buy a monthly Renters Benefit Package that nobody wants. They charge lease renewal fee. They deceptively add fees hidden in new leases without proper notice. They know that you will submit to this **** instead of turning your life upside down by moving to a new horribly managed property. They really ****. Someone with time and resources should *** thei... read more

Andrew P 

on BBB

2 years ago

Home River Group relies on a total lack of communication between the ****** and leasee in order to pressure its potential renters into shady lease agreements with a multitude of additional charges and little recourse in the event of power abuse on the part of the management group written into the lease agreements. Not to mention blatant false advertising.