Brick Lane Property Management

Peggy W 

on BBB

a year ago

I hate this place so much. I already pay 1585.00 in rent. Rent is due on the 1st. I paid it on the 4th and they charged a 150.00 late fee. How is this legal??? Then $54 to pay it online. I can’t wait till this lease it up! 

Stan R 

on BBB

a year ago

Since approximately April 2021, I have had approximately four account reps with very poor service. On a month to month basis, I never know who I, as an owner, will have as a contact person. Despite advising the last account rep that I need to be informed and consent to any work being done at my property, they assessed a charge of $290 and I have repeatedly contacted the property manager to explain to me what the charge is for or reverse it. Since Feb '23, I had been trying to have the property manager facilitate a simple sto... read more

Tiffany C 

on BBB

a year ago

Do NOT rent from this company. We have been customers of this property for over a year. In the first year we were never late on rent. Event with all the fees they add. The problem comes with resigning the lease. So they didn’t send the lease in time to everyone. Even after I reached out several times since January 2023 they still charges us for month to month. Now after getting in contact with them and sent the lease to 3 people and an “Offer letter” to the other just to say the lease wasn’t signed by everyone again. I reach... read more

Misty F 

on BBB

a year ago

We've been without AC for two weeks now we have messaged and messaged and get the run around with estimate bullcrap, we have small children and it's hot as h*** during the day, when asked about putting in window units for us for the time being they never answer is and yet when I ask for updates I get no response as well. Sick of this company. I'm getting a lawyer involved because we can't go without ac we live in the south and if I'm paying this much damn rent I expect my ac to work. 

Carrie C 

on BBB

a year ago

I went to view a home in my area managed by Home River Group. It was listed for rent on their website along with many other homes in the same new subdivision. Upon viewing the home I fell in love with it. When I left, I received an email that stated "The property manager for *address* has reviewed your inquiry and would like for you to submit a formal application." My spouse and I spent the time going through the entire application process and pet screening which took forever and cost us $155. After we applied, we were told ... read more

Alicia G 

on BBB

a year ago

SCAM. I seen a house did application and paid my money and they said oh sorry someone else already did application and got approved so try applying to another house . So before they took my money they knew someone already did the application . THIEVES! Does not want to refund me my money I worked hard for. Save the stress and energy plenty of other places to do business with 

Tiffanie W 

on BBB

a year ago

I am currently a resident with HRG, the company has ignored me for months. I signed a offer letter in March for 1562.00 a month. HRG is continuing to procrastinate with the lease agreement. Threatened to evict me if I don’t pay the month to month fee of 1855. I did not agree to the month to month I agreed to a 12 month lease. I contacted my property manager constantly every week. Still no response. Legal steps have to be taken. This is the worst rental company DO NOT sign a lease with them, after reading all the reviews with... read more

Bella G 

on BBB

a year ago

Hands down the worst renting experience I've had. This company is full of dishonest and under trained employees. When I moved into my unit I had missing pieces of flooring, missing valances in my windows, hair and dirt everywhere, and ants all over my main level. Which I'm SURE they charged the previous tenant for but couldn't actually repair these things, of course. Over the time renting there we had constant issues with things breaking. Including out HVAC system, washer/dryer, as well as majority of our plumbing. These are... read more

Stacy G 

on BBB

a year ago

At all costs, avoid this company. They are absolutely horrible to work with, never show up for maintenance appointments, take days and days to return phone calls but they certainly bill you $50 if your rent is ONE day late (I seriously forgot to press submit one time and my payment didn't get submitted until 6:00 am the next day - $50 fine). I moved in February of this year and they just responded today (May) to tell me that my original maintenance asks upon move in are 'not covered because of 'as is' property rental status.... read more