Brick Lane Property Management

Whitney S 

on BBB

a year ago

This company is a huge joke. We rented our home on 8/15/23. Upon arrival on move in day( because they would not let us do a final walk through), the house was 107 degrees inside. We called every possible number and nobody contacted us until Monday the 17th. This past week we notified them that the oven/stove top did not work. They showed up THIS Monday and when the repair man pulled the stove out, it started sparking because a live wire was hanging. He said he cant believe the house did not burn down. You cant get a sole to ... read more

Kelsey J 

on BBB

a year ago

I would absolutely give 0 stars for home river group if I could. The last couple of times I have signed my lease has been a nightmare and officially ending my lease and moving out has been another nightmare. They are not organized and do not even know when peoples lease ends. My lease ended November 2022 and didnt sign a new lease until February 2023 after multiple follow *** with the property manager. They then tried to increase my rent and giving me less than 30 days notice of the rent increase, and per my lease it says th... read more

Alfonso H 

on BBB

a year ago

I recently sold the home I built to True Hold, which is the parent company to Home River Group, their property management company. I moved out of my home in May of 2023. Before I vacated the home the house was 100% empty. I left no items behind. All the floors were clean, the windows clean, the bathrooms clean, most of the walls newly painted, and the yard freshly cut. I expected the return of my deposit but waited patiently. After a month had passed and I did not receive the payment I reached out to Home River Group about t... read more

Rafeal J 

on BBB

a year ago

This company is a nightmare trust **** will say this God sits high and looks low.Vengeance is God and he shall repay.You messed with a child of God.Deuteronomy 32:35. 

Sonya E 

on BBB

a year ago

Home River took over the management of my apartment and everything went to crap. They have terrible customer service, are too big and impersonal, and force you to buy things that you don't need. This company is awesome at passing the buck around back and forth and never giving you an answer, as there is no one point of contact. They are very good at charging you more than originally agreed upon. They are basically a rip-off. Don't rent from them. 

Molly K 

on BBB

a year ago

If I could give 0 stars I would... From the start, working with HomeRiver Group has been a nightmare. They absolutely pressured us into signing a lease that we weren't comfortable with, said they would make changes, only to find out after talking with 4 different people that they don't make changes to the lease. Impossible to get ahold of anyone at ANY POINT in the process until they wanted to take our money. We finally move in and there are SO MANY problems with the house from the get go. First, it was ABSOLUTELY filthy, Di... read more

Jocelyne A 

on BBB

a year ago

Everything has been terrible since move in. On move in day, everyone was “out of office” and unable to get my keys on time without harassing people and getting the run around. Issues that were addressed never got fixed. I had to continue to bug repeatedly to have damaged issues fixed, including smoke detectors that were a fire hazard and out of code/illegal. I continue to have issue after issue, plumbing leaks, dishwasher issues, they tried to charge me a trip fee for a vendor who didn’t show up on top of my extremely high w... read more

William D 

on BBB

a year ago

I moved into the property I’ve been renting in May 2022 and at the time it was managed by a company called Ameritex. In early 2023, Ameritex was bought out by HomeRiver group. Right after they took over, everything went bad. My lease was up for renewal in early May 2023, but nobody sent me a new lease. I was trying for a MONTH to contact someone in order to get a new lease to sign, since I was intending to stay, but it’s just impossible. Everyone in this company seems to have a different phone number, but they all go to the ... read more

Christa G 

on BBB

a year ago

Do not rent from HRG. There is no local office. Communication is by hotlines and blind text messages. The staff is kind but get nothing done. The companys operating policies are focused on making the company the most money. They ignore maintenance requests. They do the least amount of work possible as allowed by the law.