Brick Lane Property Management

Alberto B 

on BBB

a year ago

Living at same property 3 years, takes for ever for them to do repairs, even some of the repairs they just closedthe case and never take care, really shady on renewals, set an offer and when you commit to it they change the amounts on the contract. Poor to none comunication, no one cares to take care of situation. 

Brianna C 

on BBB

a year ago

Please, whatever you do, no matter how desperate you are for a home do not pick this company!!!! Everything that the bad review state are correct you will never get a hold of ******* the property manager, or anyone else Ive gone through hoops to try to get a hold of somebody and have yet spoke to anybody. Just to be brief I have a washer and dryer that are both out of order (mind you I just moved in a month and a half ago and these are pro ably original appliances)and apparently it states in my lease that theyre not liable f... read more

Austen J 

on BBB

a year ago

Absolutely the worst property management company in the **. Horrible responsiveness to tenant needs, security deposit withholding for illegitimate reasons, no communication upon move-out, partial security deposit withheld and not returned to tenant within 15 days as ******* law requires. 

Jefferson M 

on BBB

a year ago

Have only recently become one of their customers. Reported an appliance failure in March of 2023. It is now September going on October and they have yet to resolve what should be a very simple fix. We have called in the issue through their byzantine phone system and failed to achieve any results. It was only after threatening to escrow the property rent and consult a team of real estate attorneys that I was finally sent a message that the tenant was responsible for repairing the appliances. Of course this flys in the face of... read more

Kristy G 

on BBB

a year ago

Over the past 3 years, my house basement and upstairs bathroom was covered in black mold. The ceiling came down in my downstairs bathroom. The downstairs shower smells like sewer gas, the seal is broken etc. Almost all of the door k**** upstairs have fallen off causing tenants to get locked in rooms. The downstairs basement has a plumbing leak. The storage room in basement's shelves rotted and collapsed. The air conditioning completely stopped working. The only thing this company ever does is send contractors to go out and g... read more

Randall L 

on BBB

a year ago

Probably one of the worst management companies in the city of Chicago. Once they get you to agree, they become unresponsive to emails, they miss important details that you share and once I decided to go elsewhere, they are refusing to issue me a refund. 

Ramesh B 

on BBB

a year ago

This is a property management company that does not respond to the property owners phone call even after trying repeatedly for a month.1. Our annual lease renewal did not take place.2. The monthly rent has not been received yet.3. No annual inspection, so not sure what is the current state of the rented property.They leave the property owners in the dark. 

Drew A 

on BBB

a year ago

Scammers. Add more and more fees every month. Its ridiculous. They need to be put out of business 

Homeriver R 

on BBB

a year ago

We moved in 1/2023 the heat didnt work for almost a month, the 2 basement doors had bad frame work to where you can see outside. They never came and fixed it. So it was extra cold in the winter. On 8/8/2023 we had a gas leak and a carbon monoxide leak and they tried to put 4 people into a 2 bed hotel room only to agree to pay it until 8/15 well on 8/16 we were told that American avenue was taking over the property. Its now 9/6 and we still dont have any gas or hot water. We have been threatened with eviction like 3 times. We... read more