Brick Lane Property Management

Tyler W 

on BBB

a year ago

Starting at the beginning. July to September to fix mold in my downstairs bathroom due to a leak from the upstairs bathroom behind the bathtub, they had fans running non stop in the bathroom to "dry out the moisture" there was not an offer to help pay my astronomical Avista bill. Once the bathroom downstairs was done (after complaints of the time frame of when the bathroom would be finished). They started to repair the upstairs bathroom flooring where the floor was rotting due to where the leak originated. They cut out the r... read more

Morgan B 

on BBB

a year ago

DO NOT RENT FROM THIS COMPANY! Will not return your deposit within 45 days per ************* law. In process of having to take them to small claims court. Terrible communication, poor maintenance. Went a year without a stove. I could go on forever. Do not rent from Homeriver. 

Graham F 

on BBB

a year ago

We moved into a HomeRiver managed property last June and it has truly been the worst experience I have ever had with a company. They frequently overbilled me for utilities, without explanation, and would not get back to me after I had called repeatedly. Maintenance issues were not dealt with in a timely manner and it's like pulling teeth to get any information out of anyone working there. We recently received a letter stating that ****** Homes now manages our property, and they tried to send me yet another utility bill, whic... read more

Tracy S 

on BBB

a year ago

I was unfortunately affected by Hurrican Idalia recently. Up to that point, ive never really had to reach out to them (Homeriver), until that happened. I have been trying now for weeks to get hold of property manager I have left several messages, and then to the sr. manager, ann ********, who told me on 10/31 she would call me back, not only do i want to re rent my home, there were also charges that didnt make sense to me either... I called again this morning and again this afternoon. Obviously customer service got hold of h... read more

Rafik D 

on BBB

a year ago

My name is Rafik I was a tenant at **** ******* ** ****** **** Home river group is the worst company to rent from I moved in a house owned by home river group on November 2022 the house had mold and property management didn’t did nothing to fixed it after 5 months I had to take them to court and had the right to leave the house with the right to have my deposit back and mold I Inspection expenses. No one should be treated like this home river denied to give me my money they change the name saying the property is owned by Ame... read more

Jamal R 

on BBB

a year ago

I only have been with Homeriver group for about a month and it has been one of the most horrible experiences I have ever been through. DO NOT EXPECT TO EVER RECEIVE A CALL BACK. Literally on anything. They are one stop short from even existing in the first place. We have been down to the offices multiple times and there is NO ONE there. Everybody is on the phone or through emails and I have tried to contact *********************************, *********************************, ******************* and none of them will get bac... read more

Michelle B 

on BBB

a year ago

Hi I was under Great Jones when I moved in then for some reason this sorry ass company name Home River Group took over my house that I rented through Great Jones. They never answer the phone. Got a office here in Columbia SC that no one is at. There is just a door and no name on it. The people that work next to the office said they only see the lady that work there only on Fridays. My property manager Margaret P. is a strange individual and untrustworthy. Anyone who accuse you through emails with photos of cars that she say ... read more

Brenda C 

on BBB

a year ago

We received an e-mail saying that we were denied. We were both a little shocked due to neither one of us had a criminal record, making more than three times the amount of money monthly, and having high credit scores. When asked they said it was due to no credit history, after repeatedly asking and trying to find out where the problem was instead of helping me, they kept on telling me that I needed to go to TransUnion and dispute my credit report. I contacted TransUnion multiple times. Each time that I talked to TransUnion th... read more

Ida A 

on BBB

a year ago

Rented through HRG back in February of 2023 and it was the worse experience ever! Never talked to no one on the phone. Everyone wanted to send emails. I ended up breaking the lease by paying 2 months rent upfront. That was in May, and here it is October and they still have my security deposit. One of their reps emailed me and and stated that they mailed it out back in July and provided a bogus shipping label. According to the tracking, it never left the office. Do not rent from them.