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Keystone RV Customer Service
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Bought a Keystone 2022 Outback 330RL. The dealer ( General RV) was a *****, period. Tried to hide $$$$$$ in warranties I did not want. Did not deliver unit on time. Suspect unit was floor model and not new. Worst experience ever! The coach itself not good, shoddy workmanship throughout! Moldings fell off, nail and staple holes, doesnt look finished. Scratched cabinets, rip in floor they tried to repair as well as a depression the size of a quarter. Very noisy refrigerator, a GE, called dealer, said call Keystone, they said c... read more
Found out the hard way the shower and bathroom sink run into the black water tank.. How can that happen?? The gray water tank only holds kitchen sink water.. ??Very poor construction from the fake vent over the kitchen that goes to nowhere.. to the poor design where the bedroom gets absolutely no air from the a/c .. terrible access where you need to fix things .. had to replace the refrigerator and its exactly the same size as the door frame .. which is extremely hard to deal with ..
We bought a brand new 2022 keystone 290rls and this thing is built like a bunch of high school kids in shop class put it together! The FIRST WEEK after buying it we took it camping and had nothing but issues! First the trim on the inside starts falling off and I noticed pieces were nailed on crooked which is fine I just decided to over look it. Then when you take a shower water starts leaking through the wall into the bedroom floor. After that we turn the heat on and ALL of our stuff inside gets covered in saw dust so I took... read more
Business response:
Forgot to add that after 4 days the In-command control system has completely stopped working through the screen (which controls pretty much everything like slides, lights, hvac, water heater, and waterpump).
We bought a 2021 Keystone Cougar 26RBS on March 20, 2021. On our first trip out it cam a hard rain in the middle of the night. Me and my wife were awaken by water dripping on our heads from a leak from the front window we thought. As the morning sun came up the rain stopped and I was able to use a ladder and I discovered where the water was getting in. The front cap LED lights that run across the front cap, the hole to fish the lights through was not properly sealed with silicone. This hole was allowing water to enter the fr... read more
Would not recommend anyone buy a Keystone camper. Im not one to usually write reviews but we bought a keystone impact 311 by fuzion new in 2018 and it has been nothing but problems. To start the rear a/c was hooked up wrong and messed up a electrical board so I did get the rear unit changed under warranty. Then right out of warranty I had the fresh water tank literally fall out from under the camper the only thing that kept it from hitting the ground was the braces holding the tank wedged against the frame. The braces holdin... read more
Bought a 2021 keystone cougar 366 RDS from day 1 had refrigerator problems furnace problems converter failed now back at dealership waiting for coolant unit what is next Had to buy extended warranty for piece of mind
Purchased a 2020 keystone avalanche 395bh and its been a literal nightmare. As soon as we got it from the dealership the heater wasnt working (they came and fixed it) though its gone out multiple times since and still doesnt work. All the trim was coming off, the couch bed is STILL broke, the recliners are broke, the front ac has NEVER worked. Almost every window shade is broke. The fireplace quit working the microwave and fridge all quit working. The water pump for the fresh water tank doesnt work. When you try to use the b... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday Thursday 9am-5pm and Fridays 9am-4pm, all times EST. Our number is **************. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ******************************************** Thank you
I bought a trailer from ****, after **** miles an 3 years it, the trailer, has decided that its done, an is literally falling apart. This company knows this an denies that it exists. So they Just ignore it an maybe it will go away attitude at the assembly plant. They use staples instead of screws an glue for assembly. They have a frame issue an know it, but they let it fail an the customer has to pay the consequence if it goes out of warranty. Mine went, as many before me has, gone out just before the 3 year warranty expires... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday Thursday 9am-5pm and Fridays 9am-4pm, all times EST. Our number is **************. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ******************************************** Thank you
WORST RV PURCHASE EVER. Purchased a new Premier Bullet travel trailer in March 2022 and roof leaked at first rain 2 days later. Dealer fixed that, but while on our MOVE (the dealer knew we were leaving the State) to another State we had one issue after another. At every stop for the night we were cleaning up sawdust on the floors. Couldn't find where it was coming from until we turned on the ** for the first time and got it in the face out of the vent. Table bed broke and collapsed 2nd night of use. Window shade would not st... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday Thursday 9am-5pm and Fridays 9am-4pm, all times EST. Our number is **************. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ******************************************** Thank you