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Keystone RV Customer Service
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I purchased a ******* Travel Trailer back in 2021 and have had more problems and than fun. My family and I went on a trip last year and while towing to our destination the roof just started peeling off. It looked like I had a pare chute on top of my RV. This year during our summer trip. Before we even got to our Campsite I noticed the inside of our rear tires were worn to the wires. I took it to the nearest RV shop where they told me I had a bent axle meanwhile I have never hit anything to make the axle bend. The guy at the ... read more
Keystone couger junk 24 rdls, complete junk. I have had more problems with this camler than any camper of the 40 other ones I have owned. Run! **************** ***** and lies all the way around. Camping world ***** too!
Business response:
Thank you for your review! We do not have your name, *********************, as a registered owner but would love to discuss further in our call center at *************. Please provide the *** upon your call and we can assist with any answers that *** be needed.
i bought a brand new keystone 2022 outback 328 [and that is where it should be 'outback' in a scrapyard]********.i know campers and had a great 2013 kestone 395 fuzion toyhauler********but his thing********absolute junk quality****...first trip home the underbelly caught wind from few screws half missed contacting underbelly****...the LED light strip flapping in wind****.the kitchen island drawer rear stapled mount fell apart causing the drawers to angle out denting and rubbing one fridge door on the road********one glass pe... read more
I am not amazed that I am seeing a trend of negative reviews in the Keystone RVs . I've reached out twice to Keystone with my concerns about their product and I can only assume that the response provided was scripted and not reflecting the true issue with this company. For one, I don't care that you can stand behind your warranty! That is what a warranty is for, when something breaks or malfunctions, it is supposed to be fixed if it is covered! You should stand behind the quality of your product, but you cannot because you k... read more
Business response:
<p>Thank you for the review. While we aren't able to pull up your name as a registered owner in our system, I would like to better understand how any items that qualify for warranty would have been predicted items. No concerns are predicted, if they were we could simply correct them and not have the need for a warranty to address them should they arise.</p><p>Certainly, if we have not approved to correct manufacturer related items up until this point, we would ask that you contact us directly for immediate assistance at ****... read more
We love this floor plan for our 2018 21BH unit but a few ******* ago thought I caught a branch on my roof top of slide vinyl was mashed & damaged. Turns out the motor from the slide leaks oil & softens the vinyl top & damages it. (Found that out from ******* Emailed, called keystone they got back to us once but took forever & pretty much said tough, not our problem. We tried to email & call but they wouldnt answer our **************** always just took a msg & wouldnt call back. Worst customer service ever! Why wouldnt help s... read more
Only gave one star because I had to, to leave a review. I dont know whats worse the way that they dont stand behind their warranty - on a manufactured defect or their customer service! Our less than 3 yr old campers plywood on the roof is pulling up and making holes in the roof. Had 2 different dealerships and multiple service techs saying that it should be covered!
Business response:
<p>Thank you for contacting Keystone RV. Upon a complete review, we have not been presented with a manufacturers defect to participate with. We certainly understand being dissatisfied with that however our warranty is in place solely to address manufacturing defects, not damage.</p><p>If ********************** would further like to discuss her warranty, including coverages and exclusions, we can be reached at *************.</p>
I would give zero stars if I could! Purchased a 2023 ******* ************** in August 2022. It has been a pile of junk from the start! The electrical was shorting out (no lights), the hot water heater hasn't worked since day one, the door is warped & will not close unless it is slammed shut, the roof vent leaks! I've had multiple phone calls with Keystone (even with the higher **** that ensured me all of these issues would be resolved... and NOTHING!!!DO NOT WASTE YOUR MONEY ON THIS PILE OF GARBAGE CAMPER!!!
Buyer beware my husband and I bought our 2022 keystone outback in ******** we seen things wrong with the walls bubbling hole in the slide behind the recliner they said they were ordering parts never did the money we laid out for repairs never got back they just tell you things so you shut up so now I'm hiring a lawyer and let's see how far we can push back I can say ****** learn no more new rvs .
Bought a new Sprinter and the **** wasn't working from day one. I took it in and the dealership found that it was slightly bent from the factory. The factory denied the claim and said they do not make the ****s. I called myself and it was the worst customer service I have ever had. Not impressed and would not recommend. It would have been an easy fix to keep a customer instead they choose to make you want to never do business with them again.