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Keystone RV Customer Service
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Called Keystone customer service to discuss *************************** Fuzion roof issues. Bubbles (large and small) throughout the entire roof and along all seams in the roof decking. The curved roof edges are not glued down AT ALL and are hanging loose all along sides and back. Camping World submitted a claim on our behalf to repair/replace the roof where the material is lifting from the roof decking material. It looks AWFUL. Keystone said they would pay to remove the roof trim and stretch the material down the sides whic... read more
They are the worst company to to deal with, and the **** they are producing isnt what you expect from such a well known brand. Then when you try to communicate with the company all you get is the run around, its as if they wont even stand by their products. We purchased a 2023 keystone ******* High Country thinking wow top of the line boy were we in for a rude awakening its a piece of junk, every time we go somewhere we come back with something else broken or not working. We have had it for almost a year and its been in the ... read more
We purchased a Volante ***************************** ***** in spring of 2023.There were issues with the windows not being pulled up against the ,A new was changed with another (warranty work) and a decal was ordered by the vendor to install.From previous experience - bringing the ** back to the vendor will take time for repairs from previous experience and issues and from other consumers input that have bought **s from this vendor .The vendor even said twice that they would personally pick up the ** for this window repair an... read more
Pay the small fortune for my cougar 2023, have had nothing but issues since the day we got it clothes rack fell down husband fixed it bathroom ceiling fan was off center could stick my hand outside husband fixed it bed is broke hydraulics one fell off the other one is twisted so the bed frame lays crooked husband will fix today such a waste of my good hard-earned retirement funds! Will never buy another one from keystone workmanship is just ridiculously laziness no other way to describe it cheap it's like living in a fancy e... read more
We got a Sprinter 341bik because the layout was pretty much exactly what we were looking for. This also seemed like a higher end model so we thought it would be fairly good quality. However we have had several issues that really are upsetting. The main door was not aligned properly to begin with had a few inch gap between seal and door at top. Finally keystone sent a new door and I had it installed. Still doesn't sit perfect due to poor framing. The back window leaked after a few weeks of owning. The awning arm wobbles as it... read more
Everything falling apart. Trim from ceilings in every room. No insulation around door and who knows where else. They tried to cover finishing nails but used different shade pain/stainlooks horrible. So many issues there isnt enough room to type all. I absolutely do not recommend Keystone RVs. Very poor workmanship and quality for what you pay. Worst purchase I have ever made!
Biggest purchase of my life due to massively overinflated housing market. 2021 Hampton 388FKL. Waited months for it. Unbelievably disappointing. Build quality it terrible for the price. We were led to believe this was a luxury type brand. We paid a lot. Much of the crown moldings don't line up or have fallen off. Many of the water lines have begun leaking and are jammed into spots very poorly with way too much excess. Black water one way valve was installed backwards. Elec fireplace died, furnace blower motor died and when I... read more
Terrible warranty coverage. I purchased a 2022 fuzion 379 in July of 2022 and it has now been in the shop for 6 months going on 7 with no idea of a completion time. The service company tells me they keep waiting on parts and have to keep sending picture of the issues for approval. I don't even know what to do at this point. I've been paying the bank for a product I can't even use or see. It's now October 10 2023 and still no camper.
Brand New Keystone Hideout. We reported Warranty issues at the beginning of summer and dealer took over 3 weeks just to DIAGNOSE. Now we've been waiting months to get the warranty "approved' and parts in. Unable to use RV at this time as we don't want to make anything worse. Originally thought it may have just been the dealer backed up or not communicating but after reading other reviews I'm not so sure! Reached out to Keystone directly a few days ago regarding warranty status and still have no updates. Very dissatisfied cus... read more