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Keystone RV Customer Service
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i own a 2021 Passport ****, had for a year and half and every time i have taken it out i have had to fix it. if you buy a keystone i hope u have better luck with customer service than what i had and ************************* is a joke too....
I purchased a ******* 2955RL 2022 in August. The first time we used the ** we had water all over the bathroom floor because the shower door drain was installed backwards. After a couple of uses of the vent fan in the bathroom, the switch went out and the fan would not shut off. The furnace has been in the shop for 2 months with no expected repair date. The roof is now leaking. With all these issues, the dealership tells us they are 8 months behind on repairs. I contacted Dutchmen and expressed the fact that we have had issue... read more
I just bought a springdale made by keystone, if you care about your customers think then you should respond to some of theses not to just a dealerships! I wanna tell you the manufacturing on the Springdale camper is no good I can send you a videos so you the problems! And the cheap made things that should be there definitely when we are paying ****** for this camper. I dont know who the boss when manufacturing is happening? but you need to have little talk with them I can send you video all things that is peeling offf the ca... read more
Just purchased a 2022 Keystone Cougar 26 *** **. The Keystone Cougar website says the ** comes with ******** Endurance Tires, this is incorrect, it comes with ******************* I contacted the Keystone RV **************** at ************ who proceeded to tell me I shouldn't have purchased the ** if I didn't like the tires, paraphrasing. My issue is false advertising. At close to 50k, I expect the decent tires that are advertised, not tires that are half the price. It brings into question everything that is on the website a... read more
LlNDA P I bought a 2022 Keystone Kodiak ultra lite travel trailer from *************************************.It was the end of september,2021.This unit just came in.I was leaving for arizona the beginning of october. From the day I brought it home,it started to fall apart.I took it back to the dealer, to have the issues fixed.The trim above the slide was falling off,and there was a 5 by 5 inch hole under the shower and I could see outside.This is supposed to be a four seasons unit.I waited four hours they never did a thing.I... read more
on the first camping trip I lowered the awning, a few hours later went to the store, was gone maybe 2 hours, there had been a very light rain. the tube to the awning was broke(collapsed) in the middle. The road side assistance people offered a tow but seeing that you couldn't get the awning back up that was not doable. Got a guy to come out and remove the whole awning($300). Been in contact with Keystone several times, their standard quote is "we don't know how that would have happened, so we are not covering it". Guess what... read more
I am a first time RV owner. Bought my Springdale March 2022. Nothing but trouble. Dealership **************************** ** doesn't care or want to help. All employees there are dumb to complaints. Saying not there problem it's Keystone problem. No one wants to help. Not dealership or manufacturer. Stuck. Not fair. Not sure what to do next.
Business response:
Thank you for your review. Keystone RV would not know what the complaint is as there is no history of repairs or contact by you, since your purchase. If you would like to share what you believe to be the problem on your Springdale, please contact our customer service department at ************* with your VIN to discuss further. We are available Monday - Thursday from 9am to 5 pm and Fridays from 9 am to 4pm. All times are EST.
Less than one star....We just bought a 2022 Cougar 24rds 5th wheel from RVOne in ************, ******** in June. One issue after another including: a leak in the bedroom area and under bath sink, the shower stall walls are severely bowed and not attached to the wall, travel latches on fridge are broken and much of the facia on kitchen cabinets is peeling off, and more . Really? This is a brand NEW unit! The dealer can't get us in until Thanksgiving with no guarantee it will be repaired by April. Run, not walk away from this ... read more
Right from the first issue on my 2021 Keystone Bullet, I knew Keystone Warranty was going to be a battle. The absolute worst manufacturer I have ever dealt with when trying to submit warranty repair claims. Incredibly poor workmanship lead to several defects throughout the unit, most substantially the framing under the bed was welded poorly causing the framing to fail which has now led to keystone saying they cannot see the issue, so they declined the warranty submission. After attempting to appeal, they quit replying to ema... read more