This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keystone RV Customer Service
Locations finder
We previously purchased a Springdale 2021 202RD and our first camper. There were a few problems but nothing too crazy. BUT THEN, we traded in for a 2022 Springdale 260BH for more space for our needs. I didn't expect this too come with a million problems... Bad water pump, bad propane hose, the electric cord compartment is terrible, the wall falls down pushing your cord onto the water heater, the panels on the walls were hardly stapled in correctly, the microwave door release doesn't work, the p trap under the sink was not co... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 9am-5pm and Fridays 9am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you<br />
We are writing to you in an attempt to get help with our problem with our 2021 Keystone Raptor.In March 2019 we purchased a 2021 Keystone Raptor for $78,950 from ***************** in ****** ****. We purchased this unit after almost a year of exhaustive research on RV manufacturers and models, looking for the best unit that would meet our needs. Long story short. This unit has been sitting in the service bay of Camping World in ******** *****, for going on 6 months and the manufacturer doesn't want to fix it and nor does the ... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 9am-5pm and Fridays 9am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you<br />
So, sorry for the long review. We have a 2018 Keystone Raptor toy hauler that had a major weld break while driving down the highway that SHOULD NOT break. This weld attaches the hanger to the body of the unit. The axle is attached to the hanger. When the weld broke, the one side of the axle shifted forward and two of the tires rubbed together causing grooves down to the cords. This is a KNOWN problem and Keystone did some recalls but said our unit was not in the recall. We contacted our extended warranty company who said it ... read more
I bought a new RV with a nice floor plan. The problems started almost immediately, within a week of using the *** The workmanship was so poor that trim work was falling off, plumbing was leaking, water came in from an outside leak and the black water drain valve was assembled wrong making it most difficult to open. Plus a few other minor issues such as the front door not well aligned and seat cushions that were supposed to have Velcro the didnt. The hinges on the lift-up bed snapped.I tried to use the dealership for warranty... read more
3 years after purchasing a new 2018 Cougar camper, The entire rubber roof needs to be replaced!
Purchased a 40 foot Keystone Cougar in 2017. The unit is not yet 5 years old and is literally falling apart! We have had NOTHING but problems with this unit since purchase! To site just a few of the issues (can't name them all because there are only **** characters remaining on this complaint!) Within the first 6 months we had to have the heater replaced, the leveling system electronics replaced - had to do that again after the unit was out of warranty by 3 months! The fireplace heater is no longer working, the tv cable syst... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit 2017 Keystone Cougar unit. Unfortunately, our records do not show that we were involved with the above listed complaint relating to your chassis. Our records indicate your last contact with Keystone RV was in 2018 and the last submitted and approved warranty pre-authorization was in 2018 as well. With that being said, we arent sure who this was turned in to for review, but we can assure you this wasnt submitted to us for revie... read more
I purchased a used Bullet premier 30 REPR, BUILT BY Keyston,Several issues so I contacted the company and ask if they would show me how to repair the composite flooring, I was willing to go to the factory.2nd issue. The unit has a thermal package heated under belly, but the bed room is over the storage area and will freeze you in cold weather, no insulation at all.3rd issue, when open or close the opposing slide they hit the entertainment doors and tear the doors and slide up I think this is a Lemon being they only made the ... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your used 2016 unit. The units do come with a limited 1 year warranty and a 3 year structural warranty. Unfortunately, your unit is well outside of those warranties, and outside of any timeframe for good will assistance. This is most likely why the determination was made in your above statement. We do appreciate the product feedback youve given here regarding the build of your unit. We also appreciate the opportunity to review your conc... read more
To anyone who is thinking about buying a keystone rv, Please think twice! We bought ours in 2017 and thought we were buying a great rv, it turned out to be a very bad decision. We have had 3 floor issues from day one, so in 4 years the rv has been in the shop for 1 year to get repaired. This last time no one will fix the floor! Keystone said sorry for your luck, Geico says they dont cover it and our extended warranty through **** will not cover it! So now we have a $40,000 plus trailer we cant use! So think twice about keyst... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. The unit did come with a 1 year limited warranty which would no longer being in place as this unit is now 5 years old. We have been in communication with you through our retail team, and we have relayed to you our direction on how to proceed moving forward. Weve also relayed to you that Keystone RV has not been in review or presented with, any of the past repairs you note here. We do appreciate the opportunity you provided fo... read more
I purchased our very first camper brand new. And it has been an experience. First of all, it's very poorly built. They didn't install the ** mount wall plate in the 2nd bedroom, didn't have a 2nd stud nearby, and they claimed it wasn't a warrantable issue. They also installed the *** 360 antenna about 2 feet too far from the hole they drilled. Didn't hook up the power to it either. They also claimed this wasn't a warrantable issue. And being in *****, since they don't sell these here, won't work on them directly so i have to... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.<br />