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Keystone RV Customer Service
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We purchased our Crossroads Volante from Camping World 04/2021 in ******, Illinois. We have only camped once, but that experience was horrible. There are multiple issues with this camper to include leaks. Very disappointed and unacceptable for spending at least $40,000 for a BRAND NEW camper. My question is who monitors quality control? How can they miss a kitchen table badily leaning or caulking entire camper? The camper is now back to Camping World for a "30 day check" We presented a list of all the issues to be told they ... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
I have 2019 sprinter limited it is 18 months old the roof has nails and staples coming out to me this is a structural problem camper has a 3 year structural warranty that keystone is not honoring they are saying that I don’t have a problem till the nails puts a hole in the rubber 40,000 dollar camper that I am afraid to use as far as I know the plywood on the roof is probably unstable do to the nail and staples protruding we have contacted keystone several times and they refuse to repair until it get a leak and will not guar... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
I bought a brand new 2020 Keystone (dutchman) Aspen Trail, I have used this 4 times. Now currently at the dealership due to leaking. The water is coming in the electrical outlets, there is soft spots, warping and MOLD EVERYWHERE! I have a claim going with Keystone and working with a manager. But nothing is still being done. All they says is we're in contact with your dealer. And that I need to be patient, I have lost my patient's! My trailer has been sitting at the dealership for a month and they just said it will be a few m... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you've had issues with your recreational vehicle however it does appear that you are working with a member of management currently. She will be able to assist you through the repair process and will welcome your questions direct.
In November 2019, I purchased a 2020 Keystone Cougar 361RLW from Camping World, ********** * *** I have had nothing but problems since the purchase. First the rear awning (which has a smart arm) only worked for about 3 months, then the furnace quit working and no one would work on it. Then the front awning, also a Smart arm system started having a mind of it's own. Sometimes it wil work from the inside control panel and sometimes you need to control it outside. The straw that finally broke the camel's back happened on Friday... read more
Business response:
Keystone has been in review of your complaint and would like an opportunity to discuss further with you as we take this allegation very seriously. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. We will also attempt to contact via email as this is the only means of contact provided. Thank you.
We purchased a 2018 Montana High Country Feb 2 2018.It has been a horrible ordeal from day one.Leaking roof right away,which supposedly was fixed more than once.Continually an issue !This 5th wheel spent more time at camping world the first 2 years,than with us.Needless to say no trips for us.It is n repairs now for slide issues.Worst purchase ever.
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
My advise is JUST DON'T! You will notice that all of the responses from Keystone are a canned statement of "we are sorry". They are not sorry, in fact quite the opposite. They are very happy on the way to the bank with your coin. You will be the sorry one as I am right now. I purchased a unit in the high end of the product lineup. If this is considered top of the line I truly feel for the person who purchased from the lower end of the Keystone line. You can do better shopping elsewhere as they have no desire to do better pro... read more
Business response:
Keystone has been in review of your complaint. While we know it's not what you'd like to hear from us at this time, we are truly sorry for the frustrations you've had up to this point. We would like to review all details surrounding your unit. We were unable to find you in our system, so if you would truly like assistance, please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may ... read more
2021 Keystone ******....We bought this trailer brand new. It has been one thing after another. My breaking point with this trailer came after the jacks were less than half extended, broke! Manufacturer said it was our fault. Refuses to replace at their expense even if we do the work. We have lived in a trailer for almost 10 yrs. Saved to pay cash for a new one, with the winter pack and automatic jacks. I have several pics of the missing bolts, popped jack, jack motor falling out, etc. We usually move often and live in the mi... read more
Disappointing to say the least..... We have a unit that is only three years old. The entire side of one slide is disconnecting at the corner because of poor craftsmanship that caused the screws to pull through the metal lip of the siding. Keystone refuses to try to make things right. Regardless of warranty, a company should care about the safety and satisfaction of their customers - clearly Keystone does not. We will not be purchasing a Keystone unit in the future. We are life-long campers and we will ensure we share our exp... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
I see the lengthy pattern here. We purchased our first (and last) keystone RV in April 2020. Our Outback 335CG has been in the shop most of 1 year warranty period. From day one, the garage door would not fully close due to poor manufacturing and obviously no Quality Control. The front bedroom slide leaked when it rained, the heavily touted Auto-Leveling system did not work and after 3 trips to the shop, still does not work in Auto mode, the display for the leveling system went bad after 3 months, the lift section of the bed ... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.