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Keystone RV Customer Service
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Keystone has mislead the public with its Artic Package on their RV products. They claim you can use this rv in cold weather, but it did not add any insulation to the interior to compensate for the cold. Their artic package is just additional tank heaters for water and sewer tanks, so they won't freeze. It is advertised you can use the rv in cold weather fulltime, you can but you will freeze, as you are able to feel the air coming in around the windows and the interior walls being cold. I bought this product knowing I could u... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you are unhappy with your purchase. We would be more than happy to provide direction on how to maximize the use of your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-********. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com. Thank you.
Bought a 2018 keystone bullet roof is falling apart within 2 years keystone won't do a thing for us way to stand behind your product keystone what a piece of junk the people who build these things should be proud of there terrible craftsmanship **** * ***** ** ****
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-********. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com. Thank you.
I would never buy another keystone We live in the northern states we bought a brand new 2016 at the end of 2016 and only use it 4 or 5 times a year and the slide broke. I looked into it and it's a known issue with these slides that the gear box fails. And wouldn't you know it keystone wants no interest in helping at least with the part. So I will have no interest in ever buying another one from them.
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com. Thank you.
Well after owning our 2017 Keystone Outback 322bh. Found out that the tub drain has been leaking on top of the gray tank and now the floor is soft. The dealer *** ** ******* ** ****** **isn’t helpful and I would never recommend them. The service is awful. Keystone won’t do anything and the dealer said the extend warranty doesn’t cover it, the extended warranty that they talked me into buying so that i would have no worries. They also forgot to put the rubber strip on top of the slide when we first purchased it, and we had a ... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-********. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com. Thank you.
Purchased Cougar 5th wheel July 2018. A different dealer filled my water tank and called to tell me I had a couple of drastic problems. During installation, the screws that were used had punctured holes in the water container. My first trip out, most of the water leaked out. Also, one of the triple slideouts had a frayed cable making it impossible to chance sliding it out. Manufacturer quality control is seriously inefficient. Pump sounded like a freight train due to not being wrapped and the back window shade fell off the w... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-******** Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com Thank you.
Purchased Cougar 5th wheel July 2018. A different dealer filled my water tank and called to tell me I had a couple of drastic problems. During installation, the screws that were used had punctured holes in the water container. My first trip out, most of the water leaked out. Also, one of the triple slideouts had a frayed cable making it impossible to chance sliding it out. Manufacturer quality control is seriously inefficient. Pump sounded like a freight train due to not being wrapped and the back window shade fell off the w... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-******** Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com Thank you.
Call to get an issue resolved about a camper that I bought that has been in the shop for eight months out of the last year. Had an employee that would not help me when asked to talk to his supervisor he refused to connect me any supervisor there and now has all the other employees when I call transfer me to him instead. They are also telling me now that they are not responsible for problems that came from the factory even after there specialists they sent out to the camper to go over it admitted it was there fault.
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-******** Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com. Thank you.
We purchased a new 2018 24ft Cougar trailer in September 2017. From the beginning we have experienced numerous problems with the quality of the construction. It started with the main window next to the dinette was leaking. We were told by the dealer that the hole for the window was cut an inch and a half larger than the window! Both hatches in the front were also leaking. The molding around the slide out had to be replaced because it was cracked. Due to the leakage from the window part of the dinette needed to be replaced be... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-********. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at **************@keystonerv.com Thank you.
They are a very nice company when you are looking to buy one of their RVs Once you own it and you have a warranty issue they find every excuse not to cover it under warranty My raptor has been sitting at the dealership almost a month now due to warranty issues that they will not honor The fifth wheel RV is only two months old and most of it’s life it’s sitting at the dealership waiting for the warrantee to be approved After numerous calls to the manufacture and wrap and still no satisfaction Every time I call they tell me it... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com Thank you.