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Keystone RV Customer Service
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Unbelievable......this company is a joke. We purchased a brand new unit and had issues from day one. They ask you to fill out a survey. Boy did I, finally got a response from some half wit “Customer Service Rep” 3 weeks of constant badgering and nothing. This company is a complete waste. Go somewhere else, I hope this reaches enough people to keep them from buying. I’ve already talked 4 co-workers and 1 family member into buying another brand. Total GARBAGE!
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us directly so that we may review this matter further. Please have the last 8 digits of your VIN available when you call. If you would rather e-mail our owner relations team, the e-mail address is *****************************Thank You.
I WAS an ardent fan of the Keystone Montana and previously owned a 2002 and a 2013. Sep 2018, we purchased a 2019 3130RE, a 20th Anniversary edition special. On first trip; a dining room table which hangs out from and cannot be made level. Give me back the real wood free standing table please! Multiple day night pull down shades are cheap garbage, which tear while travelling even when rolled up. I miss the old quality cellular shades. Laundry room door misaligned had to have the latch hole recut and door knob replaced so doo... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. We have sent this over to our customer support team for further review. You may also e-mail in to the retail call center if needed at ****************************** Please have the last 8 digits of your VIN available. Thank you.
We have a 2018 keystone lite bullet pull behind. How in the ****can a converter be no good in just a short time. Well ours went out on us now we have to wait for the part. Trailer has been sitting for a full week with no power. We also found out the furnace had a loose wire no heat blowing out air conditioner ran constantly.
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us at 1-866-******** Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Please have the last 8 digits of your VIN available when you call. Thank you.
There should be a button for 0 stars. We purchased our Fifth Wheel November 2018 not even six months ago. I’ve been in contact with both the manufacturer and camping world in Roanoke. Customer service at Keystone and Camping World in Roanoke are rude and not helpful to say the least. I had to bring it from our campsite to Camping World In Roanoke (45 minute drive)TWICE. The first trip was to document all the items wrong with our trailer for warranty work, which was inconvenient but I understood. The second trip was uncalled ... read more
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us at 1-************ Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Please have the last 8 digits of your VIN available when you call. Thank you.
I would not even give Keystone 1 star, except I had to in order to leave this review. I have an RV that is literally falling apart, and after they opened up the sides to take a look, we discovered that they walls were not properly lagged down, the floor was not properly lagged down, and the wires were not properly/safely installed. How is it possible that they could be so negligent and still sell a product that someone is going to take on the road and sleep in? I will tell everyone I know to stay away from Keystone and their... read more
I wish I could leave ZERO stars because THAT is what they deserve. Keystone is possibly the worst RV company ON THE PLANET !!! They make big mistakes at the factory and WILL NOT stand behind their products. They told me there was no wood in the rear wall of my 2014 Sprinter 5th wheel, only metal supports. A BALD FACED LIE !!! They installed the rubber roof incorrectly at the factory which resulted in water getting into the wall and over time rotting all the WOOD SUPPORTS , and then the wall falls off !!! Keystone tells me I ... read more
Business response:
Good afternoon, clearly this is a frustrating situation for you and I can’t say I wouldn’t be too if the roles were reversed. Please know, Keystone does care about our customers, and we were more than happy to have you speak to our management team when you visited Keystone last year. Even though your unit is over 4 years out of warranty, and you are not the original owner, Keystone did take time to go over your concerns with you. Since you are not the original owner of the unit, we directed you to proceed through your insura... read more
I called customer service a year ago regarding an issue with our new camper. Customer Service took my phone number and stated I would get a return call. Hey, Keystone I'm still waiting. Your customer service SUCKS. Keystone doesn't deserve any stars. THEY DON"T CARE. We have issues now with our camper less than 1-year-old and Walnut Ridge where we purchased camper could care less. I'm only giving 1 star because I have too. YOU DESERVE 0!
Business response:
We appreciate your response, and while we have noted your complaint, we are perplexed by your claims. Had you called in to our owner relations department at 1-866-********, you would have spoken to a representative right away. You also note this occurred a year ago, however, as you note in your complaint, you’ve not owned your unit for a full year. We would highly recommend you contact our retail call center at 1-866-********. At that time, you will speak with a live representative who can assist with documenting any issues ... read more
I wish I could give Keystone negative stars! We bought a brand new Bullet in June of 2018. By August of 2018, we had so many problems that according to Camping World, where we purchased the unit and where the repairs have to be made, Keystone was considering replacing the whole unit. There was a manufacturing defect that caused a leak on the top of the unit that allowed rain to permeate into the entire structure of the unit. It had to be taken apart and rebuilt. In addition, the hot water heater panel had to be replaced and ... read more
Business response:
Keystone has been in review of your complaint. Please note, we appreciate you as our customer, and do apologize that you had an issue with your unit. We do see that this matter was resolved under warranty, and that you’ve been in touch with Keystone’s management team. Should you have any additional questions or concerns please do let us know.
Keystone gets zero stars from us. We are going to lose at least $15,000 on it when we get a real RV. Save your money folks and do your research. This company ***** and should be put out of business.
Business response:
Keystone has been in review of your complaint, and would like to further discuss this with you. Please contact us at 1-866-425-4369 Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Please have the last 8 digits of your VIN available when you call. Thank you.