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Keystone RV Customer Service
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I purchased a 2020 Aspen Trail LE travel trailer in March right before Covert got going. After one trip we found out that the siding was coming off. Of course I was very upset. The dealer where we got the camper from had closed down because of the virus. So we contacted Keystone. We got in contact with Alisha by email and told her what had happened. We took the camper to a different RV shop to have it repaired. Alisha told us that she would have the parts expedited as soon as she got the repair order. It did take the RV shop... read more
We purchased our 2020 Raptor toy hauler in September of 2019 and had problems from the very beginning. When we were on our way home from ******** **in Troy, OH we discovered a broken cable on our large slide out, and *******t had to have known about it and the fireplace didn't work, so in short we had to have it fixed when we got home. Now our furnace does not work and Keystone finally sent a new one to the dealer where the camper is now and it's now not the furnace it's the computer mother board for the camper, and Keystone... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
Purchased a new 2019 keystone Fuzion 369 July of last year $70,000. I had one day to go get it. I drove 8hrs to Oregon. Paperwork, walk-through, 8hrs home. On the way home is when I noticed the first of the problems. when it got dark driving down the freeway the security light over the door was on. pulled over and it wouldn't shut off. once we got home I had noticed there was a faded spot of paint on the front cap. we had trips planned over the summer so I decided we would just put it in the shop afterwards. after the first ... read more
Owning a keystone rv makes one give up on the rv life. Keystone absolutely sucks in quality, warranty and overall product. All complaints should be part of a class action lawsuit and end the horrible saga of this crap keystone manufacturers.
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
Been having problems with my 2020 30ripr camper. My A/C went out the first year of owning this camper and I have jumped through hoops sending keystone invoice on repair and responded to every email the sent us. Now after installation is done they dont want to pay in full minus 2 hours of labor Confirmed by Darsey L***** the customer support manager with keystone. In order to recive what they want to pay us we have to fill a w-9 out with all are personal information account numbers, social security number etc. This not the co... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you are unsatisfied with the process that has to be followed when repairs are made outside of one of our authorized dealerships. We would be more than happy to clarify with the below questions and answers. 1. Why do I have to fill out an IRS form prior to reimbursement? Keystone RV Company (including Dutchmen Manufacturing and Crossroads RV, which are divisions of Keystone RV Company) is a wholly owned subsidiary of Thor Industries, Inc., a publicly traded c... read more
Purchased a 2019 camper in Summer 2019. Found the floor to be soft shortly after using, main toilet leaked, shower leaked. All things that shouldn't be wrong with a BRAND NEW CAMPER! After months of going back to dealer to fix, them sending it back to the manufacturer, it was found to have a "void in the seal" and water had been leaking into the camper from day 1. Ruined floor and sidewall, so I'm told. Not to mention the mold formation that had to occur, but no one wants to acknowledge that! I called to have a mold inspecti... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Friday. Please have the last 8 digits of your VIN available and included in your email. Please send to ownerrelations@keystonerv.com. Thank you.
I outright bought a brand new 2019 Crossroads Zinger 280RK in January of 2019 from a local dealership with the intention of full time camping. After a few months, my flooring became too soft to walk on. After months of runaround from both the dealership and Keystone, Keystone finally picked my unit up for repairs. I finally find out that my front door was not installed properly so water was entering from under the door way and seeping directly into my flooring. When I asked for them to buyback the unit or at least provide so... read more
Business response:
We do apologize for your frustrations, and wish to provide some clarity as to our position regarding your request. It is outlined in your owner’s manual on page 8 under the title limitations and disclaimers, “Keystone will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of consequential damages is not dependent upon the limited base warranty fulfilling its essential purpose. While we certainly understand that RV... read more
We will NEVER purchase another KEYSTONE product! Purchased a 2016 Montana Front Living Fifth Wheel Camper in Feb 2016. Water heater was installed incorrectly which caused our floor to rot and several thousands of dollars in damage. Took our camper to Camping World to have it looked at and they are the ones that informed us that the water heater was installed improperly from the manufacturer(KEYSTONE). We attempted to cover this damage from our insurance company, however, when our insurance company met with Camping World and ... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday – Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is 1-866-425-4369. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ownerrelations@keystonerv.com. Thank you.
Our RV has been sitting in the shop at ******* ** in *** ******Utah since Oct. 5. It is a brand new coach. We tried to work with Keystone RV to get it fixed. They offered a small "good will" gesture that I felt was not equal to the many trips we have had to cancel. I posted on the Keystone RV fb page my frustration. In response they said I had to remove the post or they would rescind the "good will" gesture. Don't customers have the right to express dissatisfaction? Forcing someone to be silent is appalling. Long story short... read more
Business response:
Keystone has been in review of your complaint. We are sorry to hear you’ve had issues with your unit. Please note, as a company our sole obligation is to perform within the stipulations of our supplied warranty terms. To date, we have honored this fully. Outside of this and as a customer concession we went further and offered you a non-warranty goodwill offer. Unfortunately, this has been met with unjust retaliation. It is rather unfortunate that we are unable to come to a reasonable goodwill exchange. We appreciate your fee... read more