This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keystone RV Customer Service
Locations finder
We have a 2012 fusion after 1 1/2 years the front started fading (oxidizing) it looks like it is 20 years old, talked to company they say sorry only has a one year warranty on paint we talked to a paint shop they said the gel coat that was applied has no uv protection it should of not faded, we faithfully wax it and keep it stored inside in the winter months. I feel the company should stand behind their product, I have read on the keystone forum that it has happened to a lot of people that have this years model, so the compa... read more
Bought a new 2017 Montana High Country. Nice looking camper. Traded a 2005 5th wheel Montana in. Needed a larger camper bc we are living in the camper for an undetermined time, with 3 pets. Had this camper 4-5 weeks when a storm hit. Had a bad leak in the bunk room. Floor, couch and carpet all wet. Had 3 pots to catch the water. Other issues at the same time included 2 non functioning window shades, the adhesive wood appearing paper that covers the bedroom cabinet peeling off with bubbles underneath, refrigerator not staying... read more
I bought a brand new 2014 Kodiak express camper it started to de-laminate took it to a dealer who inspected it and have over $5000.00 in damages from water leakage. The dealer wrote on the estimate that the factory used trim that only seals part way and allows water to get into places. I called the company and emailed a copy of the estimate and they have refused to do any thing because they said I only had a year warranty. I will never buy any thing from this company and will tell every one I know I bad they are.
I bought a 2016 Montana High country HM370BR16 The roof is cracking and breaking when walked on and needs replaced. They say its a acceptable sag even the Dealership says it needs replaced but Keystone refuses.
Have been drinking keystone light 4 20 years..2day I found a piece of broken glass n my 12 pk..wuz covered n mold..what a shame
In May of 2014 we purchased a brand new Aerolite camper. Complained for over 9 months to Keystone. They were very un-coooperative. Finally they sent someone to look at it after taking it to be serviced every two weeks. They then determined it factory defect. Traded to a 2015 Keystone Bullet. Same thing have had numerous problems including having to have the slide out replaced. We have had to have stove, microwave (we replaced tired of arguing with them), shower leaked. Now they have a recall on the wiring of the thermostat w... read more
In 2013 I purchased a travel trailer, a Coleman 297RE. During the first year the trailer spent more time at the dealership for warranty repairs than I actually got to use it. At the end of the season, 2015, I noticed water leaking outside my trailer in the vicinity of the shower. Of course now the trailer is out of warranty so I was out of pocket for a repair that was caused by their poor construction and quality control. The hot and cold water supply lines in the shower were never properly tightened to the shower water cont... read more
I will never purchase a keystone product again. They are extremely hard to work with when it comes to honoring their warranties. I've been fighting with them for almost a year for warranty work that keeps getting denied by their company. I received my brand new 2016 fifth wheel camper with damage to the awning canvas and keystone refuses to replace it. I took timed stamped photos of the damage less than 24 hours after I picked the camper up. This was the very first time I was able to open the awning. I was unable to open the... read more