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Keystone RV Customer Service
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Sideout underlayment 1/16" breaking shattering. On all 3 slideouts. Pour resolution to their design flaws. Had two replaced on my 2020 Keystone Lerado and one didn't last a year. The others cracked as well. Wish I could add pictures. 05/05/2024
The worst customer service and absolutely awful product. We have a fridge that doesn't freeze food, a fireplace that won't turn on and awnings that won't roll in. Yet, Keystone is doing nothing about it. I can't get repair people to come because Keystone doesn't pay them for the work they do. I have emailed the company nearly 30 times and getnthe same story, we are doing our best. BS everytime.
Keystone cougar 290RLS is pretty much crap! *********************. Bought a 2023 brand new and in 3 months molding was separating from the wall, tank sensors did not work, wall separating, black tank rinse broken off at the tank, refrigerator/freezer quit working, marker lights didnt work, cabinet doors began sagging! You dont expect this kind of workmanship in a new vehicle. But everyone blames *****!! My opinion now is buy used! The bugs have already been worked out of the rv and it should be solid!
I ordered a Fuzion trailer threw keystone. They would not accommodate any of the options they previously offered. We ordered it with the options they offered at the time. They agreed to huild it, took the money down. Two weeks before it was supposed to be completed. They called and said they don't offer those options anymore. We came upon an agreement that we were both satisfied with. A week later they called back and recanted on the agreed options. That's when we called it all off! They are so crooked and hard to work with!... read more
I will never buy Keystone camper. Horrible warranty service. You have to pay up front for warranty repair and do not get all your money back. My ON DEMAND hot water heater is horrible and been out my own money. They replaced the hot water heater and the replacement does not work half the time. DO NOT BUY KEYSTONE. HORRIBLE warranty service. I just bought my camper in May 2023 and have had issues since August 2023 and still on April 2024 not resolved.
I rate Keystone a 0 They are in it for the money not the customer.
Keystone uses poor quality components, has poor supporting vendors which results in poor customer support. My experience - sound system and radio stopped working (under warranty), no power issues (verified), tech (Camping World) had to remove the system and troubleshoot. After a hard reset the system seemed to function, tech reinstalled the system. Then Camping World now charged me for everything because Keystone says the system is operating and not defective. If the system doesnt work as advertisedits defective!I wont use C... read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until its time to get stuff done. Our service person at keystone hasnt answered a single email in weeks and since there is an owners dedicated email one would think that would help but it ... read more
KEYSTONE IS THE WORST PRODUCT YOU COULD BUY. I WOULD GIVE NO STARS IF I COULD I am in the middle of getting a lawyer I have an appointment this week. nothing ever gets fixed when brought to Camping World I have had two 5th wheels both Keystone one was a replacement for a 2021 Keystone ******* I now have a 2022 5th wheel ******* with more problems from electric to sile-out problems I have a crack through the bottom of my bedroom slide out that I had in for service complaining about water on the floor in the bedroom they said ... read more