BlueVine

Dionysus A 

on BBB

a year ago

They outsource their customer service which is absolutely horrible. I never heard of a primarily business Bank that's such an inconvenience . And when you reached someone they barely can understand what you're saying, ant never have. I had a resolution with major issues 

Katherine Z 

on BBB

a year ago

Wow. It seems like my experience is not unique. Here's what I like about Bluevine - I love the $0 fees and having subaccounts. I love earning interest. Here's what I don't like: 1) ***************** I couldn't find a phone number on their website, despite the central message of their website being that they're there to help. I used the next best option and signed in to use the chat feature. After a delay, I was connected to someone who was trying to resolve my issue. After 30 minutes, they indicated that they were part of th... read more

Brian B 

on BBB

a year ago

This bank put a freeze on my account without telling me why. Its halted my entire business for over a week. The customer service representatives were extremely unhelpful. As a new business owner its banks like this who make people not want to start up their own business. I spoke with a manager named ****** who was by far the lease competent representative from their company who u spoke with. He gave me no information what so ever and repeated a script to me until I would get off the phone. 

Will H 

on BBB

a year ago

Incredibly bad customer service. I have a hold on any checks over *****. Perhaps this bank only works for smaller amounts. I have uploaded countless documents and it is unclear if/when my issue will be resolved. The customer always ends their calls with can I help you with anything else. The customer service team has a script and I know it by heart now. There has been nobody that can actually solve my issues or provide assurance that if I provide more documents that my issue will be resolved. 

Jesse H 

on BBB

a year ago

Worst customer service in the history of banks or whatever this scam company is. Stay far away 

Taylor B 

on BBB

a year ago

I was using my Bluevine account as a place to keep my retainer fees for my photography business so that I wouldnt spend them until I delivered services. When one of my clients requested a refund due to extenuating circumstances, I went to issue it but found my account completely drained of all money. I requested to file a dispute to recoup this money, and after getting talked in circles for a few days was told that if the amount was not debited from the account that I would not be able to file a dispute. I provided screensho... read more

Keith T 

on BBB

a year ago

I decided to open an account with ****************** and regretted it. My business has been successfully operating for a long time. I have opened an account with ****************** to settle the new project. But after receiving the money, the account was blocked. Payments made by me have been withdrawn from the accounts of the people I paid and returned to the blocked Bluevine account. I am being threatened with legal proceedings for late payments.Bluevine does not tell me the reason for blocking the account. Does not reques... read more

David F 

on BBB

a year ago

I recently started a business and established it as an LLC. I searched the internet for a high yield, business banking account. Forbes.com had Bluevine high on the list. I clicked the link to find out more and was taken to the website. I filled in everything to open the account. I was asked for more information on my business and Emailed it as requested. I get a congratulations. Your account is open. Click the link. I do so and transfers $100 from my personal bank account. The next morning, I use the mobile deposit feature a... read more

Kay B 

on BBB

a year ago

I have had my account roughly 3 months and only started using it one week ago. Today I had 3 unauthorized transactions posted on my account. Nobody from blue vine notified me of suspicious charges. I only learned about it because I went to make a bill payment and there was a negative balance on my account. I called the company to report the fraudulent transactions and they proceed to tell me that I have to wait until the charges are posted on my account to dispute them! Are you serious?! My account was hacked- no fault of my... read more