BlueVine

Regine S 

on BBB

a year ago

When it goes wrong, it goes wrong. Changed my cell phone number and have been locked out of my account for 5 weeks. I gave them my name, social security number, address, was able to confirm last 5 transactions in the account. But the representative couldn't unlock my account due to backup with tech team. 3 weeks later, I was asked to send a monthly bill *********** service. I did. They still didn't unlock my account. 2 weeks later, I was asked to send a copy of my drivers license. I'm still locked out of my account. It's tax... read more

Terrance P 

on BBB

a year ago

I second all the negative reviews on this thread. No customer service and misfunctioning app on a regular basis. I could not deposit checks at certain points either. But the worst - Bluevine closed my account without explanation and never even sent out a refund check for the remaining amount that was in my account at the time. I can't imagine any other bank that would effectively steal funds from a customer like that. 

Margaret W 

on BBB

a year ago

I applied for a credit line for my nonprofit organization from Bluevine. After entering all my personal information ein number, social security number, banking information I haven't received a response from this company yet. After several attempts calling this company to cancel my application, they keep telling me it takes two days to cancel and receive a email that all my information has been deleted. They tell you to go to the dashboard and see all your information you have enter, but I can't get into the dashboard because... read more

Aurora I 

on BBB

a year ago

I had an issue in October of 2023 , my ******** was hacked and then my bank account was hacked. They stole $250.00, and I immediately contacted this bank by email because the customer service department was closed. I spoke with a representative (**********) the next morning and she had me close the account and open a new one, as well informed me that she filed a dispute and after I closed the account the fraud department would just transfer the money to my new acct. by thanksgiving I called again twice and was placed on hold... read more

Kymberli Z 

on BBB

a year ago

I have been a Bluevine business account bank member for the previous 2 years. I have been calling and communicating with customer service, texting online with customer service and emailing with customer service over the last 19 days regarding my incorrect available balance but to no avail. My available balance is showing ******* less than my recorded balance as well as on bluevines ledger balance. Each time I speak with customer service they are able to validate that there is a difference in the financial inputs and outputs ... read more

Jose Mario M 

on BBB

a year ago

Over 45 days without being able to access my business account just for a simple phone number update.They don't provide any other way to access my funds or close the account to withdraw the funds.This has costed my business hundreds of dollars already and all they say every time I call is we will contact you in ***** hours and they never do. 

John N 

on BBB

a year ago

I have never got rejected from any banks application before. They received my personal information and rejected my application. I asked for rejection reasons and they said due to security reason they couldnt provide the reason. So they have my personal reason and driver license information while I filled out the application. What are they doing with my personal information? Is this a trick to collect personal information from the public? 

Laura S 

on BBB

a year ago

They started out great but over the last year things have gone quickly south. Terrible fraud department. Someone just hacked my account and purchased **** worth of stuff from a ***************** The transaction is still or ding and they said they could do nothing until it has posted and then I can submit a claim and it will take up 90 days to resolve. This isnt even legal with fraud. Its 10 days to investigate, immediate return of funds, and 45 days to resolve. This is the second time Ive had trouble with their fraud departm... read more

Josh T 

on BBB

a year ago

Horrible. I get my account approved, and go to make my first transfer in - then account on hold, and unable to take it off. They tied up my start up funds for a week already, and will prob be several more. AVOID if you want things to go smoothly.