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BlueVine
- Financial Services
- Redwood City, CA
About this business
Location details
401 Warren St #300, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Stay away from this bank! They put my account on hold with no explanation. It has been 5 days, and I still do not have any answers as to why and cannot access my funds.
Business response:
Hi *****,We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team ******************************************************** you, and we look forward to hearing from you.Bluevine Team
Absolutely the worst experience. Opened a business checking account to manage payroll and all of a sudden they started returning my deposits to fund payroll. Spent three days trying to get them to correct it when not a single payment had been rejected or declined prior. They finally told me it was because of an update to their system and it would not happen again. Famous last words- this week the exact same problem. Dont use them for any banking services. They could not explain why it continued to happen and still cannot.
Do not use this bank. They just closed my account randomly with no prior notice that my account was under investigation or that there were issues with my account. It came completely out of nowhere and now Im scrambling to open a new bank account elsewhere.
At first this was an easy company to work with for online banking. As of 4/7/2025 my account has been on hold, and no one can tell me why. I have missed paying one bill due to this and am about to be late on another. I have called twice and emailed. The person on the phone can only repeat the phrase, "the account is under review, which should take 1-2 days. They should be in touch. I should check my email." I asked to speak to a supervisor, which took several minutes to even do that. I am now on hold waiting. I have been wit... read more
Been a customer for almost 3 years. Initial setup and experience with them was great. I recently re-up my draw and was ghosted for a week in review with no communication. Contacted customer service and was told everything was fine and it would proceed with that day's batch. Next day came, nothing happened and I contacted customer service again. This time they wanted to verify additional info which will take a day or 2. No biggie, sent it out, account in review. Next week came and called customer service again to check the st... read more
Well I had a terrible experience with this bank on 3rd November they asked me to submit the documents which I did and once that was ***e i did a transfer to my external account which got cancelled and my account got on hold which contained $9083.37 balance and i was asked to submit my id proof which i did and i was told that review will be *** in 2 days to my surprise i had to call them every day to ask about the status of my account and everyone including their supervisors were telling me it will take 2 business days and wi... read more
Business response:
Hi *****,We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your ***************** most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. Thank you,Bluevine Team
I moved and it has been weeks of me sending in photo identification and them refusing it. Six weeks of emails and phone calls but I am still locked out. The exact photo they rejected I have sent with no issues to other accounts with *****, ****************, and ***********. Not a single issue. This is the worst customer service and worst bank I have ever experienced. Do not use them.
Business response:
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.If you feel we rectified the situation with this status update, we'd greatly appreciate a revision of your review's star rating.Thank you,Bluevine Team
A joke of a business. Cannot view the details of checks that have been withdrawn from your account, a fundamental feature. I have called multiple times to get this resolved, and every time they tell me it will be resolved in 1-2 days, and nothing is ever resolved.
Business response:
Hi *****,Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.Thank you,Bluevine Team
Bluevine is AWFUL. It took me three weeks of trying to get them to close one business account so I could open another one (with new EIN). Every agent I spoke with told me a different way Bluevine could handle this, and NONE of them were correct....thus the 3 weeks ticking away. Today I closed my old account through an "agent" and couldn't hang up fast enough. I have moved to NOVO. I will never use Bluevine again, nor will I ever recommend them to anyone. ****** customer service - they have no idea what they're doing. Yes, th... read more
Business response:
Hi ******,We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team ******************************************************** you, and we look forward to hearing from you.Bluevine Team
Frequently asked questions about BlueVine
How is BlueVine rated?
BlueVine has a 2.8 star rating with 479 reviews.
When is BlueVine open?
BlueVine is closed now. It will open tomorrow at 9:00 a.m.
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