Bitdefender LLC

Carolina G. 

on BBB

6 years ago

I purchased a Bitdefender Total Security via online at a great discount. I then discovered that the software is just a fake one that they sell cheap with no security at all. Everytime I try to use a web site, the site is marked as not safe and the program will not let me load it. I save it to the protected sites in the Bitdefender software but I get the same message again. I had to remove it from computer and go a get Norton. Do not pay for this scam. It is not secure and it is not encrypting your web searches or passwords o... read more

Andrea W 

on BBB

6 years ago

I've been trying to get my money back for 2 weeks with just an automated email coming back saying that it's in review. I've called 5 times and they keep saying they're going to set it as a priority.... 1. Why wasnt it already a priority? I'm a customer. 2. Its been 2 weeks. 

Scot B. 

on BBB

6 years ago

My mother paid for the service originally and now they auto-renewed her account. I don't run it any more - for quite a while in fact. My mother uses a ChromeBook device now she has for over a year. I have run a totally different A/V program recently but keep in mind I have run many others in between. The last several emails we've received from them recently always state, "We wanted to let you know that your request, ticket no: XXXXXXXXXXXXXXXX is currently being reviewed and you will receive a response as soon as possible." ... read more

Mitch M. 

on BBB

7 years ago

I closed this account several months ago over the phone and then made sure the auto renew was again turned off, as it kept magically getting reactivated by the company. bitdefender just charged $89.95 to my Paypal account. Save yourself a real headache and avoid this company! 

Christine K. 

on BBB

7 years ago

So, start off by saying that I used their security product for about two years with no complaint. 2nd year renewal I opted to renew early and got about $30 discount. This year, last week, got a notice FROM A THIRD PARTY PAYMENT PROCESSOR that an automatic payment would be processed in five days. I never signed up for auto renew. Went to the website, no place to review billing information AT ALL, much less turn off autorenew.. Opened tickets, with BitDefender and the third party biller, and asked them for information on how... read more

Gabriel S. 

on BBB

7 years ago

I closed my account last year and I am still getting billed through PayPal for it. Very upset! 

Mark B. 

on BBB

7 years ago

"Customer Service" is NON-EXISTENT. After installing Bitdefender on my 64bit Windows 8.1 laptop, my 32bit Internet Explorer 11 keeps freezing up! Sometimes after 1 minute, 3 minutes, etc...totally random. I now have to use Firefox Quantum and I hate their version of SmoothScroll and when you turn it off, scrolling REALLY sucks (even after toying with Firefox scroll settings). I want to use my IE. I tried calling customer support here in America, but wat told to GO POUND PAVEMENT. My 3 year subscription was purchased on eBay ... read more

Ronald H. 

on BBB

7 years ago

This software is terrible. Do not do business with bitdefender. On top of the lousy software it makes it nearly impossible to remove from your computer. It constantly states you need administrative permissions and passwords that it never asked you to set up. 

Scott C. 

on BBB

7 years ago

My son purchased this software with my card a year ago, and immediately uninstalled it. I logged in and verified that the auto renewal was not enabled. Today I got a charge for $89.99, which is more than twice the cost of the original software. Customer support says that a 'colleague' will call me back within 24-48 hours. Based on reviews I am going to have to initiate a chargeback/dispute with my bank.