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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
BitDefender is located at 6301 NW 5th Way Ste 4300, Fort Lauderdale, FL. This business specializes in Medical Supplies.
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I closed this account several months ago over the phone and then made sure the auto renew was again turned off, as it kept magically getting reactivated by the company. bitdefender just charged $89.95 to my Paypal account. Save yourself a real headache and avoid this company!
Business response:
please note that we have contacted our customer and explained the Autorenewal process and the fact that he used two different email address to purchase our products. - **********@gmail.com - *****************@hotmail.com The customer received the refund for his renewal order. We have informed the customer that he does not have any autorenewals active on his accounts and also offered him a 6-month subscriptions. The customer mentioned the fact that he does not wish to continue using our products and we have deleted his Bit... read more
So, start off by saying that I used their security product for about two years with no complaint. 2nd year renewal I opted to renew early and got about $30 discount. This year, last week, got a notice FROM A THIRD PARTY PAYMENT PROCESSOR that an automatic payment would be processed in five days. I never signed up for auto renew. Went to the website, no place to review billing information AT ALL, much less turn off autorenew.. Opened tickets, with BitDefender and the third party biller, and asked them for information on how... read more
Business response:
Please note that we shall review the case for Mrs. ******* The downside of the situation is that the customer initially asked us to deleted all the data related to her. All of the support tickets have been deleted in the process.
I closed my account last year and I am still getting billed through PayPal for it. Very upset!
"Customer Service" is NON-EXISTENT. After installing Bitdefender on my 64bit Windows 8.1 laptop, my 32bit Internet Explorer 11 keeps freezing up! Sometimes after 1 minute, 3 minutes, etc...totally random. I now have to use Firefox Quantum and I hate their version of SmoothScroll and when you turn it off, scrolling REALLY sucks (even after toying with Firefox scroll settings). I want to use my IE. I tried calling customer support here in America, but wat told to GO POUND PAVEMENT. My 3 year subscription was purchased on eBay ... read more
This software is terrible. Do not do business with bitdefender. On top of the lousy software it makes it nearly impossible to remove from your computer. It constantly states you need administrative permissions and passwords that it never asked you to set up.
My son purchased this software with my card a year ago, and immediately uninstalled it. I logged in and verified that the auto renewal was not enabled. Today I got a charge for $89.99, which is more than twice the cost of the original software. Customer support says that a 'colleague' will call me back within 24-48 hours. Based on reviews I am going to have to initiate a chargeback/dispute with my bank.
Business response:
please note that we have processed a refund for the auto-renewal mentioned by our customer and informed him accordingly.
I purchased their product because of the good reviews on PC mag. It would not load because there was a remnant of ByteFence that would not remove and their software would not load with it there. My computer was working fine, the only issue was their software! They entered my computer through TeamViewer twice. After the first session all of my Apps list on my desk top was gone and my calculator would not work. I watched while the first person removed files from my computer for a very long time, the second person a day or two ... read more
BitDefender is a terrible company, just terrible. I bought their internet security software last year based on positive reviews, but it slowed my computer down to a crawl. I submitted an online request for refund, but their online system was terrible, but received dozens of non-responsive automated email replies. Finally, after about a month, I was able to get a reply in which BitDefender promised to refund my money within 5-7 business days. That was on Dec. 1, 2016. I didn't give it another minute's thought until yesterday... read more
Business response:
******* ******* first contacted us on the 31st of Oct 2016 regarding the slowdown of his device. He was offered technical support but did not advise us if his issue was resolved. On the 22nd of Nov 2016, the client returned asking for a refund for his product. He was offered an extension along with troubleshooting which was declined. On the Dec 1st 2016, he was informed that his refund had been processed. It seems that he did not receive the refund for his 2016 purchase. On October the 10th 2017, Mr. Mendel returned asking a... read more
I had a $117 charge on my account supposedly for auto renewal of my business antivirus when I never even heard of BitDefender until I saw a charge in my bank. I called their support and the guy even said the product key that they renew is for a mobile security not a business one but they are charging as a business antivirus.I went to my bank and its under investigation how this company got my banking info
Business response:
The customer claims to have called our support center, however we could not find any tickets or purchases associated with the customer's e-mail address or name and, as such, we have contacted the customer in order to solve his situation.
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 70 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open on Monday at 9:00 a.m.
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