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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
BitDefender is located at 6301 NW 5th Way Ste 4300, Fort Lauderdale, FL. This business specializes in Medical Supplies.
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away. Once you subscribe you can never leave. Even got emails from them saying refund was done. Never received. Had to dispute through bank.
Business response:
The customer was charged for the auto-renewal of his Premium VPN subscription and he contacted us with a refund request. His request was handled by our Retention team and before receiving the refund, he received an offer to keep the product. This was not a refusal for his request, only an alternative. <br style="box-sizing: content-box;"> He didn't agree with the offer, so he received arefund for his order in April 2024.
Use other service...We purchased equipment from ****** and it came with the bitdefender/Netgear service for 1 year. Service was poor. My card was charged last year for subscription by auto renewal and decided to try one more year. I logged in to cancel any type of renewal charges. I thought I had cancelled but I was charged again this month $99.99. I was finally able to find their phone number from BBB. After waiting 15 minutes on the phone, a nice lady said she could only put in the request for my refund and the commercial ... read more
Business response:
The auto-renewal occurred because the auto-renewal feature was enabled and wasn't disabled before the renewal date. Our Level 1 support agents are well-equipped to assist with basic requests and inquiries. However, in this case, the request has been escalated to our retention team. The retention team specializes in handling specific cases, such as subscription renewals,cancellations, and other related matters. Rest assured, our retention team contacted the customer to address his request and will provide the necessary assi... read more
*First time user trying BITDEFENDER program on my WIN 10 PC, even though program is good w good potential, I have still encountered some concerned pre-buy Known issues & bugs, especially with BITDEFENDER non-working VPN, that fails to work as advertised. *As so many have complained, BITDEFENDER Renewal & billing ongoing issues are concerning. *Even as first time client, I noticed Their Support lacks & mostly gives un-helpful generic replies too, whne they do bother to reply, as it now been approx a month, since brought these... read more
If I could give zero stars, I would. InfoGuard is an identity theft protection that I pay for. They provide virus services from Bitdefender as part of my subscription. When I signed up for the virus protection, I was able to add both my PC and laptop with no problem. Actually, it worked for over a year. I rarely check the PC because my children just use it to play games on. However, today when I logged on to make sure everything was up-to-date, I found that the virus protection didn't even exist anymore. I was never contacte... read more
I have used Bitdefender since 2016 and until now the service has been great. However, I had my mother signup for security protection and the current business practices of Bitdefender are outrageous and illegal!!! The current "sale" on the Bitdefender website says it's for "the first year only", but when you try to read the terms and conditions the website either takes you right back to the same page you are on or requires you to request access to the document through ****** docs. Correct me if I'm wrong here but terms and co... read more
Bitdefender is not honest. There, tactic is the ***** tactic delay, delay delay. I have been trying since April, 24 2023 to get them to refund money only $99.99. Now it is June, 6 2023 and nothing. No email no calls just silences.My warning to anyone who is looking into purchasing and of Bitdefender product is to beware. 1. When I download there Total Security software I was infected with malware. If you are interested how to find if the any software you download is infected go to ****************************************** t... read more
Business response:
The order has been automatically renewed due to the fact that you had the automatic renewal option enabled at your first purchase via our website. The auto-renewal option is enabled by default when purchasing as to not compromise device security and allows you to conveniently retain protection when the Bitdefender subscription expires. At the same time, it is a widespread option in the antivirus industry and has been implemented as a result of customer requests. Also, we try to ensure maximum transparency on the auto-renewa... read more
This program is awful. It completely interfered with many functions on my computer, including but not limited to an inability to connect with devices. I spent hours trying to troubleshoot and was unable to get in touch with customer support. Also, it didn't install correctly the first time despite following the instructions, and had no alerts or any way of knowing, leaving my unprotected. It took all of about 10 minutes to install a different program and magically all the random issues I had went away. When I asked for a par... read more
I was in dire need today of customer support from **********************; however, I quickly learned that it is virtually nonexistent. After suffering through the automated customer service, one is left for some time listening to muzak - then given the option to record the necessary information to receive a callback in "60 - 90 minutes". Only no one ever calls back. I tried this from two different phone lines - nothing. My hope is to move on from this company once my subscription expires.
Bitdefender uses tactics that are unethical such as auto-renewing customers without consent. In February 2022, I set up anti-virus protection with them. Apparently, auto renewal was set up but I would not intentionally do that. They do not make it evident that auto renewal is already selected when you purchase their products. This February, they charged me an auto-renewal, and when I requested a refund, they only offered half the amount, claiming that they notified me via email of the upcoming renewal. While I did receive an... read more
Business response:
Regarding the below request, the customer had the auto-renewal function enabled and the subscriptions were automatically extended. Also, we try to ensure maximum transparency on the auto-renewal process both through the information available at the time of purchase and through multiple email notifications before the renewal is performed. It is always the client's decision if he wants to keep the auto-renewal on or off.However, if within one year of the initial purchase the customer does not manually deactivate or does not co... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 73 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is open now. It will close at 6:00 p.m.
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