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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
BitDefender is located at 6301 NW 5th Way Ste 4300, Fort Lauderdale, FL. This business specializes in Medical Supplies.
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give zero stars, I would. InfoGuard is an identity theft protection that I pay for. They provide virus services from Bitdefender as part of my subscription. When I signed up for the virus protection, I was able to add both my PC and laptop with no problem. Actually, it worked for over a year. I rarely check the PC because my children just use it to play games on. However, today when I logged on to make sure everything was up-to-date, I found that the virus protection didn't even exist anymore. I was never contacte... read more
I have used Bitdefender since 2016 and until now the service has been great. However, I had my mother signup for security protection and the current business practices of Bitdefender are outrageous and illegal!!! The current "sale" on the Bitdefender website says it's for "the first year only", but when you try to read the terms and conditions the website either takes you right back to the same page you are on or requires you to request access to the document through ****** docs. Correct me if I'm wrong here but terms and co... read more
Bitdefender is not honest. There, tactic is the ***** tactic delay, delay delay. I have been trying since April, 24 2023 to get them to refund money only $99.99. Now it is June, 6 2023 and nothing. No email no calls just silences.My warning to anyone who is looking into purchasing and of Bitdefender product is to beware. 1. When I download there Total Security software I was infected with malware. If you are interested how to find if the any software you download is infected go to ****************************************** t... read more
Business response:
The order has been automatically renewed due to the fact that you had the automatic renewal option enabled at your first purchase via our website. The auto-renewal option is enabled by default when purchasing as to not compromise device security and allows you to conveniently retain protection when the Bitdefender subscription expires. At the same time, it is a widespread option in the antivirus industry and has been implemented as a result of customer requests. Also, we try to ensure maximum transparency on the auto-renewa... read more
This program is awful. It completely interfered with many functions on my computer, including but not limited to an inability to connect with devices. I spent hours trying to troubleshoot and was unable to get in touch with customer support. Also, it didn't install correctly the first time despite following the instructions, and had no alerts or any way of knowing, leaving my unprotected. It took all of about 10 minutes to install a different program and magically all the random issues I had went away. When I asked for a par... read more
I was in dire need today of customer support from **********************; however, I quickly learned that it is virtually nonexistent. After suffering through the automated customer service, one is left for some time listening to muzak - then given the option to record the necessary information to receive a callback in "60 - 90 minutes". Only no one ever calls back. I tried this from two different phone lines - nothing. My hope is to move on from this company once my subscription expires.
Bitdefender uses tactics that are unethical such as auto-renewing customers without consent. In February 2022, I set up anti-virus protection with them. Apparently, auto renewal was set up but I would not intentionally do that. They do not make it evident that auto renewal is already selected when you purchase their products. This February, they charged me an auto-renewal, and when I requested a refund, they only offered half the amount, claiming that they notified me via email of the upcoming renewal. While I did receive an... read more
Business response:
Regarding the below request, the customer had the auto-renewal function enabled and the subscriptions were automatically extended. Also, we try to ensure maximum transparency on the auto-renewal process both through the information available at the time of purchase and through multiple email notifications before the renewal is performed. It is always the client's decision if he wants to keep the auto-renewal on or off.However, if within one year of the initial purchase the customer does not manually deactivate or does not co... read more
Bitdefender Anit-Virus functions as well as comparable anti-viruses. Nothing exceptional. It is support that is lacking in this company. Auto generated emails are only useful if they pertain to the situation at hand. Bitdefender auto emails contain erroneous information in which one can only ascertain their true intent, if having knowledge of the procedures of this company. Much time I have wasted contacting this company to straighten out their messes caused by auto generated emails. They finally make a specific reply statin... read more
On 1-9-23 I purchased an antivirus program from Bitdefender, and it didn't install properly, so it doesn't work properly, it just keeps asking for more money, without doing anything.. Sent many emails, all to no avail. Would like this fixed or my money back. Just got done calling them and they want me to fix it myself. Since I'm blind that doesn't help matters, when I can't see well enough to do anything, that helps the situation.
I had auto-renew set up on my bitdefender account. Per my account info on their website, the autorenewal was scheduled for Aug 21st, but on the 19th Aug when I went to the website to cancel, I saw that they had already charged for the renewal. They tried to state that they didn't want my acct to go unprotected, but my subscription was good to the 21st, not the 19th. Why advertise an auto-renew date if you are not going to abide by that. They tried to offer me a discount or 60% back and a year (instead of two they charged me ... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 70 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open on Monday at 9:00 a.m.
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