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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
BitDefender is located at 6301 NW 5th Way Ste 4300, Fort Lauderdale, FL. This business specializes in Medical Supplies.
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible ***************** Refusal to cancel auto subscription, and no way to cancel it online. I do not recommend signing up for them. Everything about them feels like a scam. They refuse to let you cancel your subscription.
This company is a complete scam! I was paying for Bitdefender for 5 years AFTER I canceled it. They never sent me one notice. I happened to look thru my credit purchase more carefully one month and saw the annual charge. I emailed them and they lied about notifications. Bitdefender should NOT be in business and its extremely unethical.
No problem with the software. My problem is with their unethical business practice of opting the customer in to subscription auto renewal without telling the customer. In addition to that, it requires the skill of a contortionist to jump through all the hoops to actually turn off the auto renewal feature. You actually have to go to a separate site to do it! I work with computers regularly, and it took me almost half an hour to run the gauntlet of turning off auto renewal. This practice is deceprive and unethical, and should ... read more
I have been with Bitdefender for many years now. Recently, I had my identity stolen and had to correct the payment options with a new debit card. I did not authorize any payments at that time. They still took money from my checking account. I contacted Bitdefender about this issue. They claimed it was just a validation of my account and it would be refunded. It is still pending as a debit on my account after notifying them several days ago. The claims reps have contacted me several times via email trying to reassure me that ... read more
I signed up last Summer. After loading the product onto my laptop, it became unuseable and so slow, I had to order a Chromebook instead. Now, one year later, I was charged another $42+ to "auto-renew"! I had no prior warning. The now claim I was given the option NOT to auto-renew when purchased last year. I was never shown that option. I no longer even use or own the original device! I will give them one more day before I contest the charge with American Express!
Business response:
The customer received a retention offer yesterday, which he refused. As a result, a full refund was processed today and the returned amount will reach his account within 5-7 business days, depending on the internal processes of his bank.You can also reassure the customer that the received explanation and offer were not meant as a refusal of his refund rights, but as an alternative solution to his request.
Wish I came here BEFORE I started with this so-called company. This "company" has BIG customer service problems. I can just imagine what it will be like if I have a problem with the product. From start to finish, their purchase of their product was messed up. I took over 2 1/2 hours just to buy them, and it left me with more problems with my computer. They also had me clear a bunch of stuff from the computer. Their website was having multiple problems, and now I see they charged me three times for the same thing. I called th... read more
What a crooked company. I signed up for virus protection for a year. A year later paypal sent me an email of a charge, from a company I've never heard of. This company happened to be Bitdefender, they auto renewed my virus protection without me agreeing or knowing. I called the company to cancel it, they said someone would call me in the next few days to go over it. Contacted PayPal to cancel it, since I did not authorize it, they refused. Called Bitdefender the next day, they said they gave no way to cancel it, finally got ... read more
Horrible company. I was another of the victims of their auto-renew scam with zero warning or notice, just a notification that I'd been charged $95.95. Contacted customer service demanding a refund and never heard from them. I'm planning to file a fraud complaint with my bank and just hope that I can recoup the cost. The uniformly-negative BBB reviews say it all: buyer beware, and look for your antivirus/malware protection elsewhere than Bitdefender and their shady business practices.
Business response:
The customer contacted our Support Teams on November 29th, requesting a refund for the automatic renewal payment. As we are currently receiving a higher number of requests than usual and it takes longer for us to reply, we could not respond to their request in a timely manner. We would like to express our apologies for the late reply, it was by no means intended. As we offer a 30-day money back guarantee policy, we have refunded the renewal transaction on the 7th of December. We would like to kindly ask the customer to reco... read more
The VPN software is allegedly malware that has software that is next to impossible to uninstall and then reinstalls itself whenever you restart your computer. That's just my opinion and what many other user reviews are stating. In my case I canceled my free trial after about a week of trying to get it to work and having tech support request that I download a chrome browser onto my MBP M1. That's when I got out while the getting was still good. Ran their uninstaller to no avail and AppleCare will not even help me out with an ... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 70 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open on Monday at 9:00 a.m.
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