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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in dire need today of customer support from **********************; however, I quickly learned that it is virtually nonexistent. After suffering through the automated customer service, one is left for some time listening to muzak - then given the option to record the necessary information to receive a callback in "60 - 90 minutes". Only no one ever calls back. I tried this from two different phone lines - nothing. My hope is to move on from this company once my subscription expires.
Bitdefender uses tactics that are unethical such as auto-renewing customers without consent. In February 2022, I set up anti-virus protection with them. Apparently, auto renewal was set up but I would not intentionally do that. They do not make it evident that auto renewal is already selected when you purchase their products. This February, they charged me an auto-renewal, and when I requested a refund, they only offered half the amount, claiming that they notified me via email of the upcoming renewal. While I did receive an... read more
Business response:
Regarding the below request, the customer had the auto-renewal function enabled and the subscriptions were automatically extended. Also, we try to ensure maximum transparency on the auto-renewal process both through the information available at the time of purchase and through multiple email notifications before the renewal is performed. It is always the client's decision if he wants to keep the auto-renewal on or off.However, if within one year of the initial purchase the customer does not manually deactivate or does not co... read more
Bitdefender Anit-Virus functions as well as comparable anti-viruses. Nothing exceptional. It is support that is lacking in this company. Auto generated emails are only useful if they pertain to the situation at hand. Bitdefender auto emails contain erroneous information in which one can only ascertain their true intent, if having knowledge of the procedures of this company. Much time I have wasted contacting this company to straighten out their messes caused by auto generated emails. They finally make a specific reply statin... read more
On 1-9-23 I purchased an antivirus program from Bitdefender, and it didn't install properly, so it doesn't work properly, it just keeps asking for more money, without doing anything.. Sent many emails, all to no avail. Would like this fixed or my money back. Just got done calling them and they want me to fix it myself. Since I'm blind that doesn't help matters, when I can't see well enough to do anything, that helps the situation.
I had auto-renew set up on my bitdefender account. Per my account info on their website, the autorenewal was scheduled for Aug 21st, but on the 19th Aug when I went to the website to cancel, I saw that they had already charged for the renewal. They tried to state that they didn't want my acct to go unprotected, but my subscription was good to the 21st, not the 19th. Why advertise an auto-renew date if you are not going to abide by that. They tried to offer me a discount or 60% back and a year (instead of two they charged me ... read more
Terrible ***************** Refusal to cancel auto subscription, and no way to cancel it online. I do not recommend signing up for them. Everything about them feels like a scam. They refuse to let you cancel your subscription.
This company is a complete scam! I was paying for Bitdefender for 5 years AFTER I canceled it. They never sent me one notice. I happened to look thru my credit purchase more carefully one month and saw the annual charge. I emailed them and they lied about notifications. Bitdefender should NOT be in business and its extremely unethical.
No problem with the software. My problem is with their unethical business practice of opting the customer in to subscription auto renewal without telling the customer. In addition to that, it requires the skill of a contortionist to jump through all the hoops to actually turn off the auto renewal feature. You actually have to go to a separate site to do it! I work with computers regularly, and it took me almost half an hour to run the gauntlet of turning off auto renewal. This practice is deceprive and unethical, and should ... read more
I have been with Bitdefender for many years now. Recently, I had my identity stolen and had to correct the payment options with a new debit card. I did not authorize any payments at that time. They still took money from my checking account. I contacted Bitdefender about this issue. They claimed it was just a validation of my account and it would be refunded. It is still pending as a debit on my account after notifying them several days ago. The claims reps have contacted me several times via email trying to reassure me that ... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 75 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open tomorrow at 9:00 a.m.
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