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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up last Summer. After loading the product onto my laptop, it became unuseable and so slow, I had to order a Chromebook instead. Now, one year later, I was charged another $42+ to "auto-renew"! I had no prior warning. The now claim I was given the option NOT to auto-renew when purchased last year. I was never shown that option. I no longer even use or own the original device! I will give them one more day before I contest the charge with American Express!
Business response:
The customer received a retention offer yesterday, which he refused. As a result, a full refund was processed today and the returned amount will reach his account within 5-7 business days, depending on the internal processes of his bank.You can also reassure the customer that the received explanation and offer were not meant as a refusal of his refund rights, but as an alternative solution to his request.
Wish I came here BEFORE I started with this so-called company. This "company" has BIG customer service problems. I can just imagine what it will be like if I have a problem with the product. From start to finish, their purchase of their product was messed up. I took over 2 1/2 hours just to buy them, and it left me with more problems with my computer. They also had me clear a bunch of stuff from the computer. Their website was having multiple problems, and now I see they charged me three times for the same thing. I called th... read more
What a crooked company. I signed up for virus protection for a year. A year later paypal sent me an email of a charge, from a company I've never heard of. This company happened to be Bitdefender, they auto renewed my virus protection without me agreeing or knowing. I called the company to cancel it, they said someone would call me in the next few days to go over it. Contacted PayPal to cancel it, since I did not authorize it, they refused. Called Bitdefender the next day, they said they gave no way to cancel it, finally got ... read more
Horrible company. I was another of the victims of their auto-renew scam with zero warning or notice, just a notification that I'd been charged $95.95. Contacted customer service demanding a refund and never heard from them. I'm planning to file a fraud complaint with my bank and just hope that I can recoup the cost. The uniformly-negative BBB reviews say it all: buyer beware, and look for your antivirus/malware protection elsewhere than Bitdefender and their shady business practices.
Business response:
The customer contacted our Support Teams on November 29th, requesting a refund for the automatic renewal payment. As we are currently receiving a higher number of requests than usual and it takes longer for us to reply, we could not respond to their request in a timely manner. We would like to express our apologies for the late reply, it was by no means intended. As we offer a 30-day money back guarantee policy, we have refunded the renewal transaction on the 7th of December. We would like to kindly ask the customer to reco... read more
The VPN software is allegedly malware that has software that is next to impossible to uninstall and then reinstalls itself whenever you restart your computer. That's just my opinion and what many other user reviews are stating. In my case I canceled my free trial after about a week of trying to get it to work and having tech support request that I download a chrome browser onto my MBP M1. That's when I got out while the getting was still good. Ran their uninstaller to no avail and AppleCare will not even help me out with an ... read more
Their auto-renewal is incredibly shady and opaque. I don't even remember enrolling in this and doubt I signed up for auto-renew at time of purchase. My app on my laptop made no mention of it when I purposefully checked my account for auto-renewal a couple weeks ago. Come to find out today I was charged. I do not recommend. I had to call support and of course they have to 'send it to their higher up support team' to get back to me in a couple days. Why bother having a billing support line if they can't even take action on som... read more
Business response:
The customer contacted our Support Teams on the same date the review was posted, requesting a full refund of their automatic renewal charge. The customer did not reach a dedicated billing support line, but our general support line and the agent did not have the clearance nor sufficient visibility to issue the refund on the spot. As a consequence, the inquiry was escalated to our 2nd Level of Support, where the customer received an explanation for the automatic renewal feature and the following alternatives, for more flexibil... read more
bitdefender sales rep did not set up my account as i requested last year. i requested to not be under "auto renewal" . oct 26, 2021 i was notified that bitdefender charged me 3 times the amount that i paid in 2020 for a 1 year renewal. i sent a email demanding a refund to my credit card. today oct 28, my refund t my c.c. still was not posted. i called customer service, what a joke, rep told me it would show up 7 to 10 business days. this practice is not acceptable. i'll be looking into a different product to purchase.
Business response:
I have noticed that the review was posted on the 28th of October. The customer contacted both our Support Teams and the vendor on the 26th of October, to request a refund. The refund was granted on the same day in the case no. XXXXXXXXXX. We understand the customer was dissatisfied by the refund timeframe and we are sorry for the inconvenience. Once the funds are released from our end, the amount of time necessary for the amount to reach the customer's account depends entirely on the processor. The customer was informed of t... read more
This company is a total ****! Be warned they will take your money and give you issues withe their product licenses. Just look at all the complaints about them.
I purchased a Bitdefender subscription about a year ago. July 15th 2021, I received an email from Bitdefender that my antivirus software subscription was about to expire and an offer to renew it for another year for $96.06. I renewed and paid with my Paypal account. July 19th, 2021, there is another charge for Bitdefender for $160.11. on my Paypal account. I called Bitdefender's customer service number in Fort Lauderdale and spoke to their representative about the double billing. He said my complaint will be reviewed, but th... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 75 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open tomorrow at 9:00 a.m.
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