Bitdefender LLC

LM 

on BBB

4 years ago

I was unable to get BitDefender to install properly even after following troubleshooting steps on their site and spending more than an hour on the phone with their own tech support, during which time, I even gave the tech the ability to share my screen and permission to control my computer. I requested a refund since I was unable to use the product. A year later, my cancelled subscription has been auto-renewed. As noted in other complaints, their cancellation/refund process is purposely convoluted. Besides the fact that my a... read more

Mercedes 

on BBB

5 years ago

Allowed a virus that disabled their software, and then denied it was possible. Software quit running and tech support did not offer to help solve the problem. Filed BBB complaint and they just put the blame on me. Long time client, first time I needed help and there was no help to be found. 

Lisa S 

on BBB

5 years ago

Not worth it all all. Terrible customer service. They charge a ridiculously high price with automatic renewal and when you try to get your money back, they tell you it will take 4 months. At the end of the 4 months, you still have to go back and forth with them to fight for your money back. It was a HORRIBLE experience. Stay away from them! 

Terry 

on BBB

5 years ago

Terrible service. Not worth the risk and effort. Go elsewhere. I have been using Btidefender total security for years and was a happy customer. I decided to purchase several other products and as a result I have encountered some authentication challenges and I still do not have what I paid for.... This is the first time I have had to contact support and as a result of the experience I will no be a customer any longer. i recommend you look elsewhere if you have any issues or require any kind of help you'll wait for weeks and... read more

E.U. 

on BBB

5 years ago

Like many reviews below, their refund and cancellation process is the worst. I first contacted Bitdefender on 12/6/19. Apparently the only way to expedite the refund and cancellation process is writing a bad review here as it appears that they are quick to respond on a public-viewed government rating site. Here's my ticket number #X. I have until 11/22/19 before the 30-day refund period is up. Please cancel my subscription, disable auto payment, and refund my money. This is my last effort in trying to cancel my subscription ... read more

Jesus T 

on BBB

5 years ago

Tried reporting a problem they have while uninstalling their VPN service, always gave an error while uninstalling and would reinstall after a computer restart on its own, and instead got a reply threatening the post with their Forum rules, LOL and answered by post by totally ignoring what the post was about, answering for a solution for things that where not even asked. Told them to please re-read the initial post for what was being reported as a problem and was told they already answered the question when they didn't even a... read more

B V 

on BBB

5 years ago

Refund process not simple and time-consuming Please issue my full refund. I do not want a subscription due to an auto-renewal. A full refund process of 39.99 CAD for Bitdefender Antivirus Plus 2020 (1 device, 1 year). This auto-renewal subscription was charged on my card last Oct 11, 2019. I immediately disabled my auto-renew on my account (got an email confirmation for disabling auto-renew) and then requested a refund and was issued a ticket#ID XXXXX68 via email as well. I thought that is all I needed to initiate the refun... read more

Mr.upset 

on BBB

6 years ago

As far as I can tell the virus protection is excellent. How ever never try there VPN service it is horrible. I went a little over the thirty day guarantee by like 70 days only because I really hadn't used it until here recently and you can only choose countries not the cities inside countries this is very strange. I starting to worry about my decision to get involved with this company. They will not work with their customers on refunds at least in my case. I can understand I went over the thirty day refund peroid but I offer... read more

Peggy V 

on BBB

6 years ago

Bitdefender free version acts like a virus if you try to uninstall it. I cannot uninstall it even when logged in with admin account. HOW does bitdefender outrank my commands on MY computer? Please do not give these crooks your money!