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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This software is terrible. Do not do business with bitdefender. On top of the lousy software it makes it nearly impossible to remove from your computer. It constantly states you need administrative permissions and passwords that it never asked you to set up.
My son purchased this software with my card a year ago, and immediately uninstalled it. I logged in and verified that the auto renewal was not enabled. Today I got a charge for $89.99, which is more than twice the cost of the original software. Customer support says that a 'colleague' will call me back within 24-48 hours. Based on reviews I am going to have to initiate a chargeback/dispute with my bank.
Business response:
please note that we have processed a refund for the auto-renewal mentioned by our customer and informed him accordingly.
I purchased their product because of the good reviews on PC mag. It would not load because there was a remnant of ByteFence that would not remove and their software would not load with it there. My computer was working fine, the only issue was their software! They entered my computer through TeamViewer twice. After the first session all of my Apps list on my desk top was gone and my calculator would not work. I watched while the first person removed files from my computer for a very long time, the second person a day or two ... read more
BitDefender is a terrible company, just terrible. I bought their internet security software last year based on positive reviews, but it slowed my computer down to a crawl. I submitted an online request for refund, but their online system was terrible, but received dozens of non-responsive automated email replies. Finally, after about a month, I was able to get a reply in which BitDefender promised to refund my money within 5-7 business days. That was on Dec. 1, 2016. I didn't give it another minute's thought until yesterday... read more
Business response:
******* ******* first contacted us on the 31st of Oct 2016 regarding the slowdown of his device. He was offered technical support but did not advise us if his issue was resolved. On the 22nd of Nov 2016, the client returned asking for a refund for his product. He was offered an extension along with troubleshooting which was declined. On the Dec 1st 2016, he was informed that his refund had been processed. It seems that he did not receive the refund for his 2016 purchase. On October the 10th 2017, Mr. Mendel returned asking a... read more
I had a $117 charge on my account supposedly for auto renewal of my business antivirus when I never even heard of BitDefender until I saw a charge in my bank. I called their support and the guy even said the product key that they renew is for a mobile security not a business one but they are charging as a business antivirus.I went to my bank and its under investigation how this company got my banking info
Business response:
The customer claims to have called our support center, however we could not find any tickets or purchases associated with the customer's e-mail address or name and, as such, we have contacted the customer in order to solve his situation.
I am writing from Vancouver Canada. Bitdefender is an international company headquartered in Romania. Thus being a global company we all can become impacted with far reaching bad service. My customer service representative has a distinct British Accent so clearly not from North America. I had inherited Bitdefender I originally had another Total Protection Plan with my Future Shop/Best Buy warranty and antivirus/security plan I got with my laptop purchase. During the 3 years of that plan things were good, but the plan had bee... read more
Business response:
customer was refunded and informed.
I purchased Bitdefender Antivirus Plus 2017. There were many issues with downloading and installing it, it slowed my computer, and then I noticed that it wasn't updating properly and my computer was at risk. Less than 2 months after I bought it, I opened a support ticket via email. Customer support is terrible and they weren't able to help me, and also took forever to respond. I got lots of "scripted" emails and the same solution over and over again, till I felt like they weren't really reading my emails (if they would, they... read more
Business response:
The customer has first contacted us on 2017/06/14, reporting technical issues. After trying multiple solutions which did not work, the customer asked for a refund on 2017/07/16. The customer has been informed that her order was not in the refund policy on 2017/07/19, however the customer was not satisfied with this answer and demanded a refund, which has been granted on 2017/07/31.
Terrible product and service. Their Safe File "feature" is astoundingly bad, it flags all kinds of benign processes, especially if you play a lot of games. "Oh I see Divinity: Original Sin is trying to make a new game, let me stop that for you!". I had to turn it off as I got fed up with adding every program I use as an application to trust. Furthermore their customer service is unclear at best when it comes to resolving problems. I had an error pop up anytime I accessed my device manager on WIndows 7. After a couple of days... read more
This company is awful to work with. They sent me an email with false information about mymembership (i.e., my membership had expired) and then refused to refund auto-renewal costs for the membership that had not actually expired. No one in a position of authority to do anything to fix the issue will take the initiative to resolve the problem. DO NOT USE THIS COMPANY.
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 75 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is closed now. It will open tomorrow at 9:00 a.m.
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