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Bitdefender LLC
- Medical Supplies
- Fort Lauderdale, FL
About this business
BitDefender is located at 6301 NW 5th Way Ste 4300, Fort Lauderdale, FL. This business specializes in Medical Supplies.
Location details
6301 NW 5th Way Ste 4300, Ste 4300, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Continued to charge me 2 years after a canceled subscription. Then when I contact them to receive a refund they want me to provide additional financially sensitive details instead of working with me to find an amicable solution for both parties. 1/10 terrible customer service for a scummy company.
This company does not even deserve 1 star. I have my monthly subscription set up to for automatic withdrawal. They received my payment each month with no problems and now for November there is a problem. I received an invoice from their company telling me thank you for your payment, I confirm the payment was authorized from my card on file, and I had to call their vendor who does their payment processing to confirm my November payment was received. THIS COMPANY got my payment and FAILED to provide me with a new product regis... read more
Bought Bit defender for my phone along with Computers. I have I phone 11 Bitdefender should hav known and told me it doses not protect . Because of pine policy!!!!
They're great until you ask them for a refund ?? then, it's tickets and telling you that they will get back to you as soon as possible, but they don't.
Business response:
This customer contacted us requesting a refund, but we couldn't locate any account/purchase associated with his email address, so we asked for additional details to locate the transaction. The customer came back onthe 4thof Sept with the next answer: "It has already been handled. Thank you". He didn't send us any information to locate a possible transaction, so based on his answer, we closed the case.
Had their service 2 years ago then cancelled it last year I was real busy and got an email to renew and wound up renewing by mistake I just left it I have not opened the program or used it as i have another antivirus I'm currently using. Now they sent me notice for auto renewal at double the cost!!!!! I wasted about 2 houres trying to cancel the auto renewal and managed to cancel my account, at least I think it's cancelled Aug 10th was when they were going to debit my card I will watch and see if they do or not, and will com... read more
Do not sign up with this company. I have requested twice now to have my subscription cancelled and they keep sending me emails offering me another deal that I do not want. I have replied AGAIN to them telling them to cancel my subscription. This company is a fraud. I can only imagine what their product really does or should I say doesn't do. Anyone with this service I highly recommend you cancel now. There are plenty of other decent reputable companies that offer these services. I would leave zero stars I could.
Business response:
<p>The customer contacted us with a refund request, and he was assisted by our retention team. The offer received was not intended as a refusal of his refund rights, but as an alternative solution for him to benefit from protection at a discounted price. Therefore, since he decided that the presented proposal did not suit his needs, a full refund was processed, as initially requested.</p>
Stay away. Once you subscribe you can never leave. Even got emails from them saying refund was done. Never received. Had to dispute through bank.
Business response:
The customer was charged for the auto-renewal of his Premium VPN subscription and he contacted us with a refund request. His request was handled by our Retention team and before receiving the refund, he received an offer to keep the product. This was not a refusal for his request, only an alternative. <br style="box-sizing: content-box;"> He didn't agree with the offer, so he received arefund for his order in April 2024.
Use other service...We purchased equipment from ****** and it came with the bitdefender/Netgear service for 1 year. Service was poor. My card was charged last year for subscription by auto renewal and decided to try one more year. I logged in to cancel any type of renewal charges. I thought I had cancelled but I was charged again this month $99.99. I was finally able to find their phone number from BBB. After waiting 15 minutes on the phone, a nice lady said she could only put in the request for my refund and the commercial ... read more
Business response:
The auto-renewal occurred because the auto-renewal feature was enabled and wasn't disabled before the renewal date. Our Level 1 support agents are well-equipped to assist with basic requests and inquiries. However, in this case, the request has been escalated to our retention team. The retention team specializes in handling specific cases, such as subscription renewals,cancellations, and other related matters. Rest assured, our retention team contacted the customer to address his request and will provide the necessary assi... read more
*First time user trying BITDEFENDER program on my WIN 10 PC, even though program is good w good potential, I have still encountered some concerned pre-buy Known issues & bugs, especially with BITDEFENDER non-working VPN, that fails to work as advertised. *As so many have complained, BITDEFENDER Renewal & billing ongoing issues are concerning. *Even as first time client, I noticed Their Support lacks & mostly gives un-helpful generic replies too, whne they do bother to reply, as it now been approx a month, since brought these... read more
Frequently asked questions about Bitdefender LLC
How is Bitdefender LLC rated?
Bitdefender LLC has a 1.1 star rating with 70 reviews.
When is Bitdefender LLC open?
Bitdefender LLC is open now. It will close at 6:00 p.m.
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