Bernard's Salon and Spa

K. 

on Insider Pages

2 years ago

LOVE LOVE LOVE! I LOVE this salon! At previous salons I have had some terrible haircuts so I came here hoping to get a quick fix and it turned out to be the most wonderful salon I have been to! The staff is always knowledgeable and knows how to fix any haircut, no matter how bad mine was. I refuse to go to any other salon now and put my trust 100% into Bernard's. I have always found the receptionists to be friendly and welcoming. I also frequent the salon for manicures, LOVE LOVE LOVE! Every experience I have had with this s... read more

Leslie 

on Insider Pages

2 years ago

zen achieved. i bought the massage and facial groupon without reading reviews. when i was ready to use the groupon, i took a look at the reviews and was like, "oh, crap" and was not looking forward to using it, so i wound up using it the day of expiration. i have to say that i was pleasantly surprised. my facial was pretty good. i wasn't told what the products were, but i didn't ask either. i was given a consultation and the facialist complemented me on my skin, which was nice. i had kristen and she was really nice and i rec... read more

Kathryn 

on Insider Pages

2 years ago

God aweful front desk service personnel I reluctantly return to this salon & that is only because of Kristen; she does the best job on my eyebrows. Other than that the customer service is absolutely terrible. When I schedule an appointment, the receptionist is rude and short....like it is a privilege that I am calling to give them business. I currently work in a laboratory at prestigious university & would look ridiculous dressed to the 9s for a normal work day; but that doesn't mean I should be treated as some sort of scab ... read more

susan 

on Insider Pages

2 years ago

I work hard for my Money... I have been a loyal customer with Bernards Nail Salon for 5 years Throughout this period of time, I have noticed a major change on how this service area has been represented. The selection of nail polish has declined,as well as the general attitude of the establishment. I feel that no matter how many times I have complained of this fact,it has fallen on deaf ears. Prices are high,compared to other good salons using the same products in the area. My advise,until management wakes up,Save your Money.... read more

A 

on Insider Pages

2 years ago

Not a happy customer On Saturday, March 22, 2008 I went to Bernards as a treat for myself. My husband set the appointment up. I was thrilled with the idea of a spa treatment after spending the past month in and out of the hospital because of migraines. I walked into the place and was greeted with a smile, but I started looking around and the place just seemed very cramped even in a big place, and the floors were just concrete. No carpet or tiles. I did think to myself for the price they charge you would expect the place to l... read more

Laylo 

on Insider Pages

2 years ago

Not worth your time nor your money I have been there a several times and overall I had a horrible experience. Everybody is rushing, they do crappy job, they are either overbooked or stressed about something. It happened once, I thought, well happens, second time, I thought maybe I should give them another chance, third time--decided to find another salon. You don't want to go there if you want to relax/have a good haircut/service and be treated nicely. 

W. 

on Insider Pages

2 years ago

Not very happy I have had 1 terrible haircut and several TERRIBLE massages at Bernard's in Cherry Hill. My husband purchased a $250.00 gift certificate for my 30th birthday and he thought that gift would be a nice way for me get some much needed time away from our 3 and 1 year old boys. Making time for me is hard in the first place, so when the first haircut I scheduled kept me waiting for 45 minutes, I was very unhappy. Apparently there had a been a difficult customer keeping my scheduled stylist, but no one at the front de... read more

Pam 

on Insider Pages

2 years ago

Eh!! Not great! I purchased a groupon for $65 for a 1 hour massage and a 1 hour facial. Each service was only 45 minutes. The girls who did the services were very nice. I have no complaints about the actual services except that they were not the full hour. However, the front desk staff at Bernard's is horrible. The do not put in any effort to be friendly, they barely look up to speak to you. For a "high end spa" they should be friendly and nice at the desk. I do not think they should call themselves a day spa either. They do... read more

linda 

on Insider Pages

2 years ago

If not for Thomas Bernard! no mention of age Thomas Bernard new how to treat clients and staff alike, to bad his establishment is getting a bad name because of self centered egotistic staff, There are very committed and skilled professionals at Bernard's, like Alfred and Maurine just to mention a few. It may be in a strip mall location but they do an awesome business, hopefully the attitudes mentioned in previous blogs of the people who work there will change with maturity and dignity. that's what makes all the difference.