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Bergdorf Goodman
- Clothing Rental
- New York, NY
About this business
Location details
754 5th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
4 orders qualified Gift card , never receive any gift card via email.
Business response:
Hello Wen, we would be happy to provide you with the gift card information. Please contact us at 1-888-774-2424 at your earliest convenience. Thank you!
I purchased online for two pairs of shoes but I didn't get them. I asked for refund three weeks ago. The agent working there told me I could get the refund in 7-14 days. Since I didn't, I contacted the client service this week- email and live chat. But nobody responded me. Well I got the contact today on the live chat, but they told me I need two more weeks! So I believed the agent told a lie three weeks ago. Back to today, I am asking when I could get the refund with the exact date, the agent closed my chat window! What the... read more
Business response:
Hello Elaine, we sincerely apologize for the experience you've had with your order. Please send us a private message with your order number, so we may investigate further. Thank you for bringing this matter to our attention.
Yesterday I went to the beauty department to buy an eye cream and I was hopping for some good advice, since they have great brands and they supose to have qualified people working with in it. After an hour there I didn't buy any cream, no one could give me decent advice. Because I have dark circles they even tried to sell me concealer when I clearly said I needed cream!
Business response:
Hello Marcia, we sincerely apologize for the experience you've had in our store. Please send us a private message with your contact information, so we may forward your feedback to upper mangement. In the meantime, we welcome you to also visit the following link, for further assistance with our Beauty Specialists with specific brands: http://bit.ly/23C191w Thank you for bringing this matter to our attention.
After reading the two above complaints, it appears the store needs to update their departments at Bergdorf's. You cannot sell online if customers cannot communicate with you after the sale or in the case of an item returned for credit or repair. Customers are saying they are getting passed around from one department to another and no on seems able to rectify their problem. From a potential customer
Business response:
Hello Suzanne. Thank you for your feedback. We are forwarding your comments to our management team for review. We strive to provide an excellent experience each time a customer shops with us and we take each of our customer's concerns very seriously. Thank you for reaching out to us and thank you again for offering your valuable feedback.
Business response:
Hello Jing. We sincerely apologize for the experience you've had. Bergdorf Goodman strives to provide an excellent experience each time a customer shops with us and we regret that we did not meet that standard on this occasion. Please send us a private message with details of your order, as well as your contact information, so we may investigate further. Thank you for bringing this matter to our attention.
It seems like this Angry Bird is the one of Bergdorf Goodman employees. So Shady to use an account with no information and trying to be judgmental? At lease this girl Apple Liu is real. Who are you? I bet this can be Julia CHIEN. Lol
Business response:
Hello Yang, please send us a private message with the details of your experience, so that may investigate further. Thank you for bringing this matter to our attention.
I love everything about this store, especially their sales!!!
The customer service was terrible. Was in the store for about 30 minutes, traveled to different floors, and was not greeted or asked if I needed assistance. The clothes are overpriced and overrated as it is! At least make a person of color feel welcomed!
Frequently asked questions about Bergdorf Goodman
How is Bergdorf Goodman rated?
Bergdorf Goodman has a 4.2 star rating with 3,619 reviews.
When is Bergdorf Goodman open?
Bergdorf Goodman is closed now. It will open on Monday at 9:00 a.m.
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