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Bergdorf Goodman
- Clothing Rental
- New York, NY
About this business
Location details
754 5th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I always find what I want Customer service is always great
Business response:
Hello Karen. Thank you for your kind words. Bergdorf Goodman strives to provide excellent customer service and quality merchandise. Have a wonderful day and happy shopping!
I returned an order more than one month ago, and since the order was placed with an gift card, they sent the refund gift card in regular mail, BUT to a wrong address. I've contacted the customer service multiple times during the month and no one can solve this simple problem and reissue me the refund, or no one even cares. Don't you really care about your long time customer at all? Need to know where is the right place to solve this problem. You can't just hold my money for months!!!
Business response:
Hello Chen. Please accept our sincere apology for the disappointment you experienced with your return. Bergdorf Goodman strives to provide excellent customer service and quality merchandise. We regret not meeting your expectations on this occasion. Please send us a private message including your order number, name, phone, or address. We look forward to assisting you further. Thank you.
My greatest customer support experience with Teresa from Bergdorf Goodman today. She was not only not able to figure out simple math and address my problem, but also hang up on me rudely. That's an eye opening experience for me to learn how bad customer service could be.
Business response:
Hello Jiamin, we sincerely apologize for the experience you've had. Please send us a private message with details regarding your experience, so we may investigate further. Thank you for bringing this matter to our attention.
A wonderful store and the window displays are something to see
I placed an order - BergdorfOrder WB1299500116 (LTK112270785713X) on April 23rd that was "in stock and to be shipped within 3-5 business days". I am still awaiting my shipment. When I complained to your customer service I received an email today saying "We will cancel your order". I did not ask for my order to be cancelled; I want you to just ship my order as promised. What kind of service is this? When I ask for one piece of proof that my order was to be "cancelled" from me (the shopper) the customer service agent hangs up ... read more
Business response:
Hello Jing, we sincerely apologize for the experience you've had with your order. Please send us a private message with your order number, so we may investigate further. Thank you for bringing this matter to our attention.
I placed an order for Loubiton heels for my wife on February 4th. It took them close to 2 weeks to get them. She needed a different size. I sent them back for exchange. They received them 2/19. Today I received a pair of sandals that were not the Loubiton heels. I contacted customer service and it will take 2 days for them to email what the problem is. I'm sending back the sandals in hopes they can get it right. There is no urgency of customer service with a supposed high end retailer. I have been extremely disappointed with... read more
I placed an order on Friday for a $2305 + over night $25 shipping on a hand bag, it's now wendsday and my order is still in process, called numerous times and they keep saying" we will email the NYC store" and expedite the bag, "IF WE HAVE IT IN STOCK"we'll still nothing.. This is the first and last time I will order anything.. Big run around. Get your inventory straight and ship my bag
Business response:
Hi Derek, we sincerely apologize for the experience you've had with your order. Please send us a private message with your order number, so we may investigate further. Thank you for bringing this matter to our attention.
Frequently asked questions about Bergdorf Goodman
How is Bergdorf Goodman rated?
Bergdorf Goodman has a 4.2 star rating with 3,619 reviews.
When is Bergdorf Goodman open?
Bergdorf Goodman is closed now. It will open on Monday at 9:00 a.m.
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