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Bergdorf Goodman
- Clothing Rental
- New York, NY
About this business
Words like opulence and elegance come to mind when you hear the name Bergdorf Goodman. One of the many esteemed shopping destinations situated on Fifth Avenue, this luxury department store has it all: designer clothing, shoes, handbags, accessories, beauty products, homewares, and more. Spend the day browsing brands ranging from Akris to Valentino then stop by the lavish BG Restaurant on the seventh floor. If an indulgent meal isn't enough to restore your energy for another round of shopping, head to the in-house day spa and... read more
Location details
754 5th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The best there is. The most prestigious name in the retail industry.
One day shipping service now takes 72 hour just to ship ( still did not ) Cancelled the order and moving on with my life. Way to treat a long loyal customer!
Business response:
Hello Martin. Thank you for your feedback. We are very concerned that your expectations were not met regarding your recent shopping experience. We would like to sincerely apologize that your order did not ship on time and also that we did not previously resolve this matter to your satisfaction. We would like the opportunity to address your concerns. Please send us a private message with your order information so that we may research this further and provide resolution. We look forward to hearing from you.
My online purchase for just one item was very pleasant and easy. I will definitely be shopping with B&G again not to mention their gorgeous. selection.
Business response:
Hi Eva. We appreciate and value your feedback . Thank you and have a wonderful day!
Business response:
Hello Shurui, we sincerely apologize for the experience you've had with your recent order. Please send us a private message with your order number, so we may investigate this further. Thank you for bringing this matter to our attention.
First and last time! I purchased a pair of Valentino shoes recently, received order confirmation and waited for shipping details. A week later still nothing so I message on chat and find out the order was cancelled. No email, no notification. Order funds still pending in my account. A cut and paste apology, told the shoe is discontinued, but then advised to go online and check if it becomes available again, and re purchase!!! What is going on Bergdorfs? I'm in Australia, interested in shopping with you based on your reputati... read more
Business response:
Hello Katie. We sincerely apologize that your order was cancelled and that you did not receive your cancellation email. We sent the cancellation email to the email address we have on file for you on 7/26/16, however, we do show that the email has not been opened. We understand your frustration that we could not fulfill the order as expected. We strive to provide and excellent experience each time a customer shops with us and we very much regret we did not meet that standard with this order. Thank you for reaching out to us a... read more
The best store going I have been a tourist from LA and would go there with my Big Time Jeweler Big Al he had money to burn. Became a subcontractor for Alexander Wolf Contractor would always buy gifts for my Mom sister and friends. Love the store and restaurants where I have met wonderful people even my friends from Cali. More than a top upscale store a great place to visit window shop and take in a great view from the restaurant on floor 7 Scatter my ashes at Bergdorf Goodmans
Business response:
Thank you Tom! We appreciate the positive feedback!
After trying on manolo shoes and purchasing them they were paid for and packed up and we headed home. Two weeks later our daughter tried on her shoes and one didn't fit - the sales clerk had given her two right shoes, one being the floor model (complete with sticker) two sizes to small!!! After calling were given the run around, told to hold, told different stories on how to resolve this and never even got an apology or anything from store or customer service. Not even a sorry or anything for THEIR mistake and the inconvenie... read more
Business response:
Hello Elaine. We sincerely apologize for your experience. Please send us a private message with your contact information and we will escalate this matter to the Bergdorf Goodman store management who will contact you directly. We strive to provide an excellent experience each time a customer shops with us and we regret that we did not meet that standard on this occasion. Thank you for reaching out to us and thank you for bringing this to our attention.
The worse customer service I have experienced in ages. Rudeness throughout the store and Mr. Henderson was just an awful person to deal with.
Business response:
Hello Alison, we sincerely apologize for the experience you've had in our store. Please send us a private message with the details of your experience, and your contact information, so we may investigate further. Thank you for bringing this matter to our attention.
Frequently asked questions about Bergdorf Goodman
How is Bergdorf Goodman rated?
Bergdorf Goodman has a 4.2 star rating with 3,458 reviews.
When is Bergdorf Goodman open?
Bergdorf Goodman is closed now. It will open tomorrow at 9:00 a.m.
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