Bellco Credit Union

Barb R 

on BBB

3 years ago

No stars. Fraud of $960 on my account 12/29/20. Bellco is refusing to reverse it! I had to file a police report. 

Dave 

on BBB

3 years ago

Worst website and credit union I have ever dealt with. It is impossible to talk to an associate. I pressed 1 for a call back because they were busy (as always). 3 days later I still did not get a call back. Next time I waited to talk to an agent. It took several hours and agent wasn't able to help me. They also charge a fee to make a loan payment. I am making my payment on time and I have to pay an additional fee to do so. Total BS. Every time I access the online services it won't accept my password. I ask for them to send m... read more

Mark S 

on BBB

3 years ago

Where is this great service they brag about? I've been sitting on hold for over an hour "waiting for the next available agent"...unacceptable! If your lobby's are closed due to COVID shouldn't you have more agents available to answer the F'n phones? 

Deb Q 

on BBB

3 years ago

I Had been a member for over 10 years, i have always been treated kindly and respectfully until this past Saturday November 21st, 2020. I went over to the Mississippi and Havana location, we were in line for about 20 minutes,Crystal, sales representative from Bellco, comes out and states that they could no longer help us because it was 2 minutos before 2 pm, closing time, even though we were there at 1:35 pm. I explain what type of services i was requesting from the bank. She was talking over me and trying to act like she co... read more

Kelby A 

on BBB

4 years ago

DO NOT OPEN AN ACCOUNT WITH THIS BANK! THEY DO NOT ANSWER THE PHONES, WE SENT PAY OFF A WEEK AGO ON MY CAR LOAN AND THE ACCOUNT IS STILL OPEN AND THEY ARE STILL TAKING MONEY OUT. 

Jessica A 

on BBB

4 years ago

Bellco is the worst credit Union I’ve ever had. They make it difficult to do business. They don’t have complete access to loan information and pay off amounts and you have to call a different institution, super frustrating. They don’t allow you to do a cash advance immediately, you have to request it and wait hours before it’s approved. My other credit Union would never. I’m closing my accounts immediately! 

MVDPerez 

on BBB

4 years ago

I have been a member of Bellco for more than 40 years. When I 1st joined, it was such a wonderful experience and I was treated so well, I felt as if I were part of a family. I am so very sorry to say things have changed quite drastically in the opposite direction. I have been attempting (all week) to send a Wire Transfer. I have followed all of the correct procedures including calling the WT Dept at Bellco to confirm they have received my form (they had not). So here's the scoop. Once you fill out and send the WT form, you t... read more

Ty W 

on BBB

4 years ago

Bellco has been terrible to work with. I have tried to Close my HELOC twice. The first branch did not honor their appointment with me even though I have an email conversation and an email confirmation. The second branch did not have the paperwork correct. I request that Bellco pay me $150.00 for lost time and aggravation. Thank you, 

Al S 

on BBB

4 years ago

You wrote a review for Bellco Credit Union A moment ago 1.0 star rating 9/19/2020 I would give them ZERO stars but that is not an option. AVOID THIS BANKING INSTITUTION AT ALL COSTS. Our 83 year old deceased father banked here. They were obstructive in trying to obtain information and statements from is account once he passed away despite being given all legal documents required by the courts. It took well over 3 months and 3 dozen email, phone calls, online requests and in person visits to get what we needed. Lots of runaro... read more