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Bellco Credit Union
- Other
- Centennial, CO
About this business
Great service, great rates, and a focus on you! You'll like knowing you're doing business with one of the largest credit unions in Colorado. Founded in 1936, Bellco has over 270,000 members and over $3.1 billion in assets. We actively support the community, donating funds and employee volunteer hours to many health and family-related causes.
Location details
7600 E Orchard Rd, Ste 400n, Centennial, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This is the first time I got a loan for a car( my first vehicle) and so they sent me information in the mail of forms to fill out and how to save a few dollars and not worry about paying late so i signed up for auto-pay. I sent my file in about 3 weeks before the payment was due, they never sent me a letter saying everything was set up. I called the customer service and let me say i hate calling this company because there are only 3 options. And none of which was what I needed. I had to lie and say i had my card stolen just ... read more
Business response:
We have been in touch with our member and have apologized for the system error. The funds are being returned to the member. Payments should be completed correctly going forward and we will monitor the account for the next few payment cycles to ensure payments are completed.
Horrible dishonest received poor customer service was Lie To very unprofessional Antiquated system loan officers are very unprofessional unethical as well as incompetent
Business response:
We have reached out to Mr. ********* and have tried working with him to resolve his concerns and complete the loan process. He is unhappy with the loan rate we are able to offer. We have attempted to work with him to provide him the best rate available considering the age of the vehicle and the vehicle’s loan to value. Attacking our institution and our staff is unacceptable and the best solution is for Mr. ********* to find funding at another financial institution. Thank you.
The absolute worst company to do business with. Would not take payment from me tried via email, and on-line web site. They reported my payment as being late, damaging my credit due to their mistakes and poor business practices. Do yourself a favor and pick any other finical organization to do business with.
Business response:
Bellco Credit Union offers many different payment options to our members. Payments can be made at any of our 23 Denver Metro-area branches, through our shared-branching network, via Online Banking, or through the US postal service. The only time a member would be restricted from making an online payment would be if there were some sort of activity or delinquency that caused us to remove their access. Bellco follows all appropriate rules and regulations related to processing and posting payments, as well as fair credit-report... read more
Bellco carries our auto loan and we set up automatic monthly drafts to cover it. Bellco provided paperwork showing the first draft would occur on 12/1/16. They did not draft on that date and when asked why they said they did not set it up until1/1/17 and that we should immediately pay in order to avoid late fees. We paid by check in person at a local branch. We also cancelled the auto draft since Bellco cannot be trusted to draft payments on time. We have paperwork showing all auto drafts moving forward as of 12/3/16 were ca... read more
Business response:
We have been able to contact our member and resolve his concern regarding the duplicate payment. We believe this matter has been resolved to our member’s satisfaction. Thank you.
We have been with Bellco for over 7 years. In the branches, you have amazing customer service, smiling faces, and all around great service. Since we been with them for so long and been happy, we went to them for an auto loan. We received pre-approval at the 2.79% rate with stipulations that the car had to be 10 years of newer (from the underwriter’s mouth). We followed all their guidelines that their under writing department gave us, signed all the papers at the dealership then all the sudden Bellco came back and said it is ... read more
Business response:
Bellco apologizes for any miscommunication that may have resulted in a poor member experience for you. During the pre-approval process for an auto loan, a certificate is provided to the member to take to the dealership. The certificate contains the loan rate and term for the loan, and is required to be provided to the dealership in order for Bellco to honor the terms of the pre-approval. The certificate also contains a disclaimer regarding the conditions of the pre-approval, including the fact that the age of the vehicle can... read more
When you go into any banking institution you expect a smiling face to greet you with how may I help you. That doesn't happen at Bellco. Every single time I have walked into this bank I walk out upset to say the least. This time, the teller just walked away without saying anything and went behind a door. Then the second teller gets done with the customer she was helping and she walks into the same room leaving me the customer standing there and no one to help me. Then one of the managers passes by and says "have you been help... read more
Business response:
Bellco’s branch manager called our member and resolved the issues our member experienced. We believe our member is satisfied with the resolution the branch manager offered.
Frequently asked questions about Bellco Credit Union
How is Bellco Credit Union rated?
Bellco Credit Union has a 1.2 star rating with 70 reviews.
When is Bellco Credit Union open?
Bellco Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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